They requested information from me which I sent. But the colleague that had received this information left. I was then left to resend the information after being told I would not be insured within 7 days of a letter I received. I rang to confirm on a Saturday to check that they had received everything, and Nathan said that he didnt know, and couldnt find out if I was insured. Nor could he help me at all today. He claimed to send an email to someone to see if they could reply, but just said his offices are closing and he cant do anything. I will never use this insurance company again! God knows what would happen if actually had an accident