My daughter took out car insurance with this company, she moved house, about 10 miles down the road, and they cancelled her insurance via e mail! They give her seven days to find alternative insurance but said it would be 30 days before she got her refund! They are the worst insurance company I have ever dealt with, they even tried to charge her £50.00 for them cancelling the insurance, which after she complained about they reduced to £25.00, still ridiculous given it was them that instigated the cancellation. Don't be fooled by the low priced offers you get from this company via comparison websites it will cost you in the long run, avoid them and go with a reputable provider.