I had been with this company for a year before any issues started, up to which point I had not needed to contact them hence not realizing how incapable they are of basic customer service. I had been sent a letter stating they needed some more information before they could create a renewal quote for me, which is fair enough. I sent this document through almost immediately (1st document they didn’t deem as acceptable; anyway...) and yet despite numerous emails chasing thereafter, it still took them almost 2 weeks to get back to me, yet it was funny how quickly they called after receiving a complaint email due to this service. Not only this but it was left down to the day before my cover actually expired that they decided to respond to me, if I had not sent that complaint email I doubt I would have even got a response, lucky I was keeping track otherwise I could have been left without cover and not even realized. The general attitude of the multiple people I have spoken to in their offices are all the same - they’re not particularly interested, if it’s not a simple fix then heels get dragged and it takes forever to get anywhere with them. After my complaint had been dealt with they sent me a renewal quote of nearly £150 more than other companies on the market, and left me feeling this was simply a ploy to get me to stop contacting them and go elsewhere. Joke is on them though as I have found a much cheaper company with decent customer service. I would recommend saving your time and money by going elsewhere.