Absolute ignorance by this company, I have renewed my insurance & during this process someone drove into the front of my car, luckily the damage wasn't to costly, but as advised I called in to claim. I decided to cancel the claim as this would only increase my premium, they are now ignoring the details I have sent to them, by request, to complete the policy agreement, I have had two emails prior to sending the correct documents saying they haven't received them (by email, the given link site or post, I sent all three) & when I ring no one picks up & the line goes dead. Absolute pathetic customer service & God forbid anyone who has to go through the claims process with them. I will definitely be moving insurers.