Very efficient when it comes to closing a sale, but extremely slack once the deal was done and administrative follow-up is required. Despite repeat emails and phone calls, I have still not received a proper response from the client rep on the status of my request. To make matters more complicated, I now have to go through them each time I need a change of details as the insurer will not entertain changes since the policy was purchased through ActiveQuote. On hindsight, I should've bought the policy directly from the insurer and save myself the hassle and time.