I am writing to formally express my dissatisfaction with the level of support provided by your team during a recent issue. What was expected to be a collaborative and professional experience unfortunately became more stressful due to delayed responses and a lack of effective assistance. Rather than helping to resolve the matter, the team’s inaction and poor communication contributed to further complications. This experience has raised concerns about the reliability and responsiveness of your support services. I hope this feedback will be taken seriously and lead to the necessary improvements. Sincerely,