They are pathetic. They lie on their website stating an order can not be canceled once it is shipped but what they don’t tell you is “once it is picked and goes to the warehouse” it can not be canceled. So, if you want to return the item later once you receive it you will not get a full refund because of the shipping costs even though your order actually hadn’t been shipped when you contacted them. Also, I had 2 representatives hang up on me when trying to make them explain why their website lies to customers. It states an “order can not be canceled once it has shipped” I’m being told it is in the warehouse and was “picked” not shipped only picked but I can’t cancel the order.