Overall we were happy with the service. The website was clear and easy to use and our need for a very quick turnaround was accommodated. The Lanyards arrived on the day we needed them. The only negative comments would be that on the website - the image of the product we ordered seemed to be a tough woven fabric, and the product we got was ribbon, and so a lot less sturdy than we were anticipating. So we felt that the quite high price per lanyard was for the turnaround time rather than the quality of the product. Also the website told us we could choose a pantone colour, which we did and accepted a slightly higher cost for this service. But we were later advised that this should never have been given as an option as you were unable to match a pantone on this product.