I ordered two pairs of boots online from Additionelle on September 22, 2019. They were shipped through Canada post on September 23, 2019 with the expected arrival date of October 1, 2019. One week passed the expected delivery date, I attempted to contact Additionelle through their toll free number, but was put on hold for so long, I had to end the call. Instead I thought I would contact Canada post to track the registered package. After waiting for a week to get a response, Canada Post informed me that they were unable to locate the package and that I should contact Additionelle to re-order or get a refund. So after waiting on hold with the inept Additionelle voice prompts and such, I was finally able to speak with someone whom said, they had to complete their own investigation before they could refund my money. I offered to give them the file number from Canada Post to call and verify, as it was after all associated to their tracking number that was used when they shipped the parcel to me. I was told that would not suffice and I would have to wait until they completed their own investigation which could take another 10 business days. And then and only then, would they refund my credit card. They said they could not just ship another order, but they would have to refund my credit card and I could place another order and that is the only way to complete the process. Additionelle continued to put blame on Canada Post, which I can see why they would, after all Canada Post lost the parcel. However, upon speaking to two different people both of them claimed that Canada Post does have a history of losing their parcels. So then my response was, well then it is Additionelles fault. If they know that Canada Post continually loses their shipments to customers, but continually uses them for delivery, then they did it KNOWING their customers, potentially face not getting their purchase....and they just don't care. So here I am, one month later, no boots and no refund on my credit card. I think Additionelle online was probably the worst online purchase I have ever made. When the call center agent, kindly suggested that if I needed the boots right away, I could go back online and place the order over again, my response was "Are you crazy woman?!?! Why would I go back on your website, give you more of my money and risk, once again, having nothing to show for it??? Would you if it was you?!?". Needless to say, she didn't have much to say after that. I would NOT recommend ordering from Additionelle online unless, you understand and accept that potential absurd risks you are taking.