You lost a customer additionelle. No complaints about the staff at Nanaimo Additionelle. The complaint is with Head Office in Quebec. Non existent customer service regarding a pair of leather boots that I wore once and the block heel came off. Unfortunately didnt have my receipt as i bought them way earlier this year, so the store itself couldnt help me. So I had to to rely on customer service back east. Very dissapointing as was non existent. Is this the way you treat your customers? [former customer] Poor quality shoes that are made in China. I will be talking.