I've had a good experience with them and recommend them to anyone looking for a turnkey script. They communicated with me about everything I wanted installed/customized for my script. They answered all my questions patiently via email and guided me through the process to bring my site to life. You do need some patience in regards to them building your site but that's the same for most companies. They usually get the job done reasonably fast and if you noticed any discrepancies on your website, you can email them back about it or submit a trouble ticket to get it fixed. They even have direct skype accounts you can message them on if you have any questions. Keep in mind every website you have built with anyone is going to have minor issues that'll need to be fixed that no not even the developers noticed themselves. But if you keep calm and work with the adent team about it, they usually help fix them without cost. They offer a variety of great scripts to choose from that'll be fine to work off alone. But I recommend adding a few customizations to any script you purchase just to make it look a little different from the original script. I'm not sure what the other reviewers are referring to, but they don't just bring up unexpected prices to you and usually let you know beforehand what any customization costs will be. They usually calculate it via manhours and let you know if you'd like to proceed on with it. Overall, I recommend them as a good alternative for looking for a turnscript site. They offer a lot of great tips through their emails too in regards of how to make a successful site or how to get started. I think the key is just communication and understanding from both sides point of views. Just keep in mind you'll most likely need to host your site on the M3 server and you'll have to get payments through CCbilling.