I ordered a glass washing machine on behalf of my local village hall last August. Delivery was a shambles and it took phone calls and emails before it was sorted out. Eventually the machine was professionally installed but first time used it leaked, it appears that a door seal is missing.
Adexa's customer care team keep dodging responsibility even though the cost of a seal is likely very little. Much correspondence and months later the machine is still out of order. I am waiting a response to my request to pay for a seal as a last resort because the machine is no use as it is.
I advise anyone thinking of ordering from Adexa to find another supplier if they can. The company likes to take your money, but in the event of a problem they use every excuse to delay hoping you will go away.
3 years ago
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