Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.06

1.1 Rating 1,161 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,161 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 5th September 2025

Teresa

Adexa Direct 1 star review on 23rd August 2025

Alex Rowley

Adexa Direct 1 star review on 29th May 2025

Anonymous

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stay away from this company, that’s all I can say, the pries look good until they arrive damaged then you can’t get them on the plone, stay away !!!!!!!!!!!!!”

Helpful Report

Posted 10 hours ago

“Defective stainless steel table. Very poor quality materials. Not damaged from shipping - the product was defective. No response to any phone calls (4 attempted calls lasting >45minutes), email, chat. Absolutely no customer service of any kind. Dreadful service. I would give 0 stars if possible - mostly linked to the lack of customer service.”

Helpful Report

Posted 2 days ago

“Ordered a coffee urn for church but the urn spurts out boiling hot coffee, so is not fit for purpose. Have asked for a refund but have been told that no refunds are available, even though the product is not fit for purpose. Appalling company. Wish I had read these reviews before purchasing.”

Helpful Report

Posted 2 days ago

“Ordered fridge with 3 shelving units. Only 2 have arrived and customer services will not respond to any messages and no one answers the phone! Diabolical customer services”

Helpful Report

Posted 3 days ago

“I was sent the wrong commercial dishwasher. On the website it says it has a pump however I was sent gravity fed and unable to use it. I have called customer service and was promised that someone will cll back but nobody did. Sent so many emails to customer service and no reply. Absolutely bad customer service!”

Helpful Report

Posted 4 days ago

“Please avoid, its a scam. Sold me a fridge, the door was hanging off. Refused to change it. Avoid at all costs.”

Helpful Report

Posted 4 days ago

“I ordered a bench and it came with three legs. Emailed, but not heard back! I then ordered again 3 heat lamps in gold and they came in back which I don’t want.”

Helpful Report

Posted 6 days ago

“Fridge arrived battered. Roundly ignored by them for over a week now. Im getting my solicitor involved as these clowns are clearly sending out broken products I believe on purpose. Never again.”

Adexa Direct 1 star review on 28th November 2025

Helpful Report

Posted 1 week ago

“Very very bad service this company today we face bad service they send broken display fridge we contacted customer service they said open inside the panel and check properly this is not acceptable because we don't have any tool delivery driver need hurry compressor and condenser coil broken”

Helpful Report

Posted 1 week ago

“Selling poor quality products not fit for purpose. Their customer service are impossible to get hold of, and you can't get a full refund if the items you order don't match the description. Save yourself money, time and hassle and avoid!!!”

Helpful Report

Posted 1 week ago

“Everything went wrong from the arrival of a "sink" when we ordered a "hot water boiler" to the returns which they deny receiving back (When we could get hold of them), which theADEXA arranged, therefore WE have no proof and and no legal leg to stand on with the credit card company. WE HAVE WASTED OVER 2 MONTHS. NO FURTHER FORWARD! Not good people to do business with at all. Avoid at all costs”

Helpful Report

Posted 1 week ago

“Ordered on the 17/11/25 So had 3 out for deliver today notfication and none of them have been delivered with no communication. contacted customer service to be told i cant cancel my order as its out for delivery. 10 days later and still no product. Terrible service, stay well away.”

Helpful Report

Posted 1 week ago

“If I could give them 0 stars I would. Absolute disgusting company to deal with. I bought a new wine cooler from them that was delivered promptly only to discover that it was broken! The temp gauge was stuck at 20 degrees Celsius. I asked for it to be returned, I was in the 14 day legal return period. You have to ‘apply’ to Adexa to return your item, you can’t just return it like with a normal company. They gave me the runaround, taking days and eventually weeks to respond to my many calls, emails and online chats!!! We still have the broken wine cooler and are out of pocket. Absolute disgrace of a company!!!!!”

Helpful Report

Posted 1 week ago

“Not a company to trust. We ordered a chest freezer which turned up dented to the side and front. When letting them know a message comes up with if we did not unpack the freezer while the driver waited to see possible damage we cannot sent it back. When ordering at no point do they add this information. The way it was packed on the pallet the damage had to be visible by Alexa before sending out for delivery. I get the impression they buy damaged items to forward to their customers and hope we all do nothing. Very strange. I NEVER HEARD BACK FROM THIS COMPANY,STAY AWAY FROM ADEXA”

Helpful Report

Posted 1 week ago

“So glad I read the reviews before I made a 22.3k order.”

Helpful Report

Posted 1 week ago

“Poor company, scammer, dispatch items and return, requested restocking fee / discount, otherwise not refund. 100% scammer”

Helpful Report

Posted 1 week ago

“I would happily give 0 stars if I could. I have never dealt with a worse company, incompetent, ignorant staff with no customer skills. Each time you phone you hold for at least 40 mins they advertise a customer chat but don’t respond on an ongoing basis so you might give a reference number and they don’t reply back for another 30 minutes so this continues on so your conversation could take place over a whole day and still not be resolved. I would happily pay over and above for a product rather than deal with this company”

Helpful Report

Posted 2 weeks ago

“I have got the worst experience with Adexa, firstly when I bought the refrigerator they did not deliver it on time even after scheduling it more then 2 times i did not get it delivered and later when requested for a refund due to not receiveing the refrigerator they did not pay me back after many reminders and now after more the 7 weeks when the refund came back its not a full refund. This is a scam company please don't buy from them or else you will be facing bad experience.”

Helpful Report

Posted 2 weeks ago

“The customers service is non existent, really don't know how they can sleep at night with this sort of service, and they don't seem to be bothered about poor reviews”

Helpful Report

Posted 2 weeks ago

“Very bad experience i have. I bought 20L planetary mixture and they send me B grade used damaged products of return from another. Also not working. I have registered complaint and they are giving excuses in starting and after 2 weeks they are not replying my e mail. They ruin my new business start up. I asked for alternative or full refund, they not responding. I truly requests you to new business owner, please do not buy from adexa. Their customer service is very worst even no any single way to contact adexa for everything.”

Helpful Report

Posted 2 weeks ago

Adexa Direct is rated 1.1 based on 1,161 reviews