Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.06

1.1 Rating 1,210 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,210 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 35%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 5 star review on 9th April 2026

189

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second time using and had no issues, paid for next day delivery and really surprised at the quality of the red steel cabinets, great price and a tidy garage”

Helpful Report

Posted 2 days ago

“We bought a new chest freezer for our small café from Adexa Direct of Treorchy. We paid for next day delivery but the freezer did not arrive for 2 days! They would not refund us the money we paid for next day delivery! Less than 3 weeks later the freezer broke down, and de-frosted over night at the loss of all our stock. When we contacted Adexa to report the faulty goods, they sent us a form to complete and asked for a picture of the faulty goods. They responded that their team would get back to us within 72 hours! In my view not very professional when they have supplied faulty goods to a small business that is dependant on the product sold. They went on to say that we had to provide an electrician to check the freezer and provide a full report at our own expense. Normally reputable suppliers simply replace the defective goods immediately, but not Adexa Direct! It turned out that their terms and conditions state that we must follow this procedure in the case of faulty goods. However, after taking legal advice we were told that under the 1979 Sale Of Goods Act, that these terms and conditions, seemed to constitute an “Unfair contract” under this act. We highlighted this to Adexa Direct and stated that the goods were not fit for purpose and they must collect the faulty goods and re-fund us within 5 days. They refused and we are now going to take legal action. My personal recommendation is that if you are a business, or private householder that you do not touch this company at all. In 35 years of business I have never come across a supplier that makes replacing faulty goods that they have supplied so difficult. There are many other reputable and professional suppliers out there that I will use in future. I will never use Adexa Direct again!”

Helpful Report

Posted 3 days ago

“The worst customer service!!! After DPD failed to deliver our 2nd lot of tables, they were returned to Adexa. We had to pay a £24 redelivery fee and were them told that the tables had since been sold and we no longer in stock, but were still deducting a 25% restocking fee. Absolutely speechless, and after several emails to Ella the customer service agent, all she would say is its as per the T&C's. Never ordering from them again.”

Helpful Report

Posted 5 days ago

“I ordered a fridge from Adexa on 30/03 and paid an extra £80 for “next day delivery”. Unfortunately, the service I received was completely unacceptable. The order has still not arrived, and this morning I was informed by the courier that the delivery had been changed to “economy delivery” without my knowledge or consent, with an estimated delivery date of 07/04. In other words, I paid for a premium service that I did not receive. It is unacceptable to charge customers for next day delivery and then downgrade the service without any communication or explanation. This shows a serious lack of transparency and professionalism. I do not recommend this company. If you need something urgently, avoid them — you may end up paying extra for nothing and not receiving what was promised.”

Helpful Report

Posted 1 week ago

“Do not buy anything from this company there customer service is terrible received damaged goods asked for a refund but asked to fill a return form first which said I had to pay for the goods to be returned and handling charges I refused I quoted my consumer rights that damaged goods postage was to be paid for by the retailer contacted my bank about a cashback and informed them about the situation guess what received a refund straightaway. Should have looked at the reviews before purchasing should not be allowed to trade”

Helpful Report

Posted 1 week ago

“THE WORST CUSTOMER SERVICR IN UK !!!I am extremely disappointed with the service I have received. The customer service response has been very slow, and the overall experience has been frustrating. I have been trying to return my item, but the return address provided is incorrect. Both DPD and DHL have been unable to locate the address, which has made the process unnecessarily difficult. This situation has become a complete mess, and I would appreciate it if this issue could be resolved as soon as possible.”

Helpful Report

Posted 1 week ago

“I purchased and installed a commercial pot wash tap from Adexa. While testing the installation, I found a leak from the base of the Hot tap lever. The cartridge, which is non-standard (and I have still not found a replacement for) was cracked around the threaded body and broke easily in two while being removed. I have been a plumber for over 20 years and I have never had a cartridge Fail like this one before. I must assume that it's casting was faulty. Having gone through the rigmarole of filling out largely irrelevant warranty forms on Adexa's website they eventually replied telling me that "damage of this nature is not covered under the terms of our warranty". It seems to me that it would be an easy and low cost option for Adexa to send out a new cartridge and retain the good will of their customers. I will certainly not buy from them again. I would not recommend that anyone else does either!”

Helpful Report

Posted 1 week ago

“Ordered numerous items from Adexa on next day delivery one of the items was Cleary damaged and was refused. We were sent 2 of another item and tried on numerous attempts to get them to clarify if they are going to pick up the extra item and deliver the item that was actually ordered. I am still no further forward with this request after many attempts to contact them. Shocking response and they are of no help. DO NOT ORDER FROM ADEXA!”

Helpful Report

Posted 1 week ago

“Adexa is worst catering company in whole galaxy Stay away”

Helpful Report

Posted 2 weeks ago

“This was the worst customer service experience I have ever had in the UK. Contacting customer support was extremely difficult, with long delays and no clear communication. I paid extra for next day delivery, placed my order on Monday, and yet the parcel did not arrive until Friday. This is completely unacceptable and far from the service that was promised. Overall, a very disappointing experience. I would not recommend this company to anyone expecting reliable delivery or responsive customer support.”

Helpful Report

Posted 2 weeks ago

“Bottle chiller arrived with a big dent in it. Reported this to Adexa, who replied saying that this would not effect the performance and offered a 10% refund. Advised that I would like a replacement but they would not do this. They went on to advise that I would need to pay for my own return and that they would only refund 75% of what I paid because of 'processing' costs. Absolutely shocking company. Avoid at all costs.”

Helpful Report

Posted 2 weeks ago

“This was the worst experience I have had with an online company. Do NOT buy from them. Goods were not the same as pictured, customer service was aggressive and unhelpful. There was no refund given despite being clearly mis-sold and not fit for purpose.”

Helpful Report

Posted 2 weeks ago

“Fridge light developed a fault after 3 months. Company wouldn't replace and customer services were extremely unhelpful.”

Helpful Report

Posted 4 weeks ago

“What ever you do do not deal with this company, they cause untold misery to genuine people and businesses using there services. They hide behind the fact they cannot be contacted and never give correct or honest answers”

Helpful Report

Posted 1 month ago

“Poor service overall, 0 form of communication - poor support team who either need training, new management, or new processes. Late delivery, delivery changes. I just recommend ordering elsewhere.”

Helpful Report

Posted 1 month ago

“Wrong item delivered. No one to speak to. Message sent in return to mine said the return would be processed BEFORE the correct item was sent out. Disgraceful customer service. If I could have left a 0 star review I would have.”

Helpful Report

Posted 1 month ago

“Faulty flat top griddle sent. Overheats so badly it set the oil on fire! The flat top also buckled when heated. So oil and water was going underneath the spitting back out right at us. No reply to chat or emails”

Helpful Report

Posted 1 month ago

“Terrible! Avoid! bad products! worse customer service! items arrive: damaged, rusty, with missing parts! severe lack of care or compensation!”

Helpful Report

Posted 1 month ago

“if i could give a 0 or negitive star rating i would ordered 3 x storage cupboards that came flat packed in 3 x 2pack sets. when opened was found that all of the fixings and support bars where missing (40% of the items). After a week of hard work on their web site and emails, to get either the missing items or a refund. Adexa have said they see the case closed with no recourse to the near £1000 we spent on the items. and that we have no consumer rights as it was a business to business transaction.”

Helpful Report

Posted 1 month ago

“Don’t waste your precious time, yes they’re cheap but there’s a reason for that. Items delivered with packaging intact yet when you open it there’s significant damage. No way to return, you can’t call anyone, live chat nobody monitors. Emails left unanswered for months, yes months?! Scam company who shouldn’t be allowed to trade.”

Helpful Report

Posted 2 months ago

Adexa Direct is rated 1.1 based on 1,210 reviews