Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.06

1.1 Rating 1,174 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,174 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 5th September 2025

Teresa

Adexa Direct 1 star review on 23rd August 2025

Alex Rowley

Adexa Direct 1 star review on 29th May 2025

Anonymous

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item turned in a wet soggy and damaged box and the door was smashed and the hinges broken”

Helpful Report

Posted 10 hours ago

“Very poor service. Do not answer phone calls. Very bad customer services. Avoid at all costs”

Helpful Report

Posted 12 hours ago

“Title: Avoid Adexa – Two coffee machines failed within days, warranty process is a nightmare Review (1★): We had an extremely poor experience with Adexa. We purchased two coffee machines from them and both failed very quickly. One unit developed a serious mechanical fault within days, and the Adexa G3120C then failed within 7 days: the brew side worked, but the steam boiler would not heat, the machine would not build steam pressure, and the hot water tap only produced cold/room-temperature water. Customer support was effectively useless. Instead of providing a prompt replacement or refund, we were pushed into a slow online form process and asked for unreasonable “installation proof” for a plug-and-play commercial machine. There was no practical warranty support, no urgency, and no real service. This experience has seriously damaged our confidence in Adexa’s quality control. Based on our results, we cannot recommend purchasing commercial equipment from Adexa. Avoid.”

Helpful Report

Posted 1 day ago

“We ordered items from them in August 2025 for which we were sent a completely different product which we raised with them immediately. Suffice it to say we have been back and forth with them for the past 4 months attempting to return the item and recieve our refund. For a company with a supposed turnover of £44.3m their customer service is the worst I have ever experienced and their actions are bordering on fraudalent. We're now having to escalate matters through ombudsman. Avoid ordering from Adexa Direct Ltd!”

Helpful Report

Posted 2 days ago

“Ordered new trolleys (Order ID 1611258). On opening the boxes, the items were in very poor condition — severely scratched with bent parts. There was no internal protective packaging at all, just metal-on-metal inside a large box, allowing the items to slide and damage each other. The outer boxes were undamaged, so this was clearly a packaging/quality issue, not delivery damage. I notified the company within two days of delivery, which is entirely reasonable for boxed goods. Despite this, they attempted to refuse a refund by relying on a small-print “check on delivery” clause, which is not practical or reasonable for boxed items. Very disappointing experience, poor quality control, and unhelpful customer service when trying to resolve a legitimate issue.”

Helpful Report

Posted 3 days ago

“ABSOLUTE SHAMBLES. SPENT THOUSANDS WITH THEM WHEN I OPENED MY RESTAURANT. THREE BAIN MARIES ARRIVED ON A HEAVY PALLET, THE DRIVER WOULDNT WAIT AND WHEN THEY WERE OPENED THE GLASS ON ALL THREE 9 PIECES WAS ALL SHATTERED. ADEXA SAID THAT BECAUSE THEY WERENT OPENED THERE AND THEN THAT THEY WOULDNT PAY FOR THE GLASS. THAT COST ME AN EXTRA £400. IT WAS NOT POSSIBLE FOR ONE WOMAN TO OPEN THREE WOODEN PALLETTS ON HER OWN. THE ELEMENTS WENT WITHIN THE FIRSTYEAR AGAIN NO PARTS NOTHING. ZERO CUSTOMER SERVICE, THEY NEVER ANSWER THE PHONE AND THEIR CHAT IS NOT LIVE AND A ROBOT ON REPEAT.”

Helpful Report

Posted 3 days ago

“Absolute disgrace. Delivered a smashed up fridge 3 days after the next day delivery was paid. As it was delivered on a day we weren't planning on we couldn't check the item at point of delivery. In my opinion this item was already knackered before they sent it as the wrap was secure. As we accepted the item at point of delivery they don't want to know. Please dont ever use this criminal operation. We are compiling a very large case against them. Absolute disgrace.”

Helpful Report

Posted 3 days ago

“This company are impossible to deal with. Their customer service is horrendous and acts in an anti-supportive manner. They make it your problem not theirs and will do everyhting they can to avoid dealing with problems. I have been waiting nearly forty days for them to resolve an issue of an incorrectly delivered item. They will not release the correct item until they have received the orignial item, yet make the return process difficult. Their emails are verging on threatening.”

Helpful Report

Posted 6 days ago

“Every one star review here reflect my experience with this company. If you are reading these prior to purchase DO NOT USE, if like me you are here after I wish you the best in resolving any issues that may arise. How they can circumvent all consumer protection legislation and get away with it is beyond me. In my case I purchased a commercial dishwasher, (delivered late) not in itself a major issue however that was the start , on the machine being connected up by a professional plumber it leaked from the underside resulting in a small flood in the kitchen. There then started the most horrendous customer service, Phone ? - it will not be answered. e'mail ? you will get an automated response with an attachment with several options to report your problem. You cannot return this form unless you upload a video of the fault in action, in my case I need to flood the kitchen again to make a video of a fault described in the complaint. Website chatline ? Once you find it, took 3hrs for a response, every possible response will be given as to why no engineer will attend, why the part at issue cannot be sent to be replaced by my engineer at my own expence etc etc. With a pre Xmas shopping list of a ice machine and freezer I will find another company to deal with and ensure I read its reviews before purchase...”

Helpful Report

Posted 6 days ago

“WARNING! DO NOT USE. I have written correspondence from Adexa saying: * you get what you pay for ("the purchase price of the product reflects the level of warranty in which we can offer"), *your rights are limited, The Consumer Rights Act holds no sway as they're a B2B supplier ("the Consumer Rights Act 2015 does not apply in this instance, as your purchase was made on a business-to-business basis") *if you purchase a faulty item you have to arrange for it to be fixed ("you are required to source a fully qualified catering engineer to look at the product, diagnose the fault and the part/s required to fix it"). If you have any problem with their appliances - you're stuck with it, they won't take seriously their role as a responsible retailer and customer services is non-existent.”

Helpful Report

Posted 1 week ago

“Shockingly Poor Service, Misleading Warranty, and Zero Accountability received a product from Adexa that was faulty from day one, and instead of taking responsibility, their customer service did everything possible to avoid helping. They insisted I pay for an external engineer just to confirm the fault — something no reputable retailer should require when an item arrives defective. Their “parts-only warranty” is essentially meaningless, and every response felt like a copy-and-paste attempt to dodge accountability rather than resolve the issue. No ownership, no practical support, and no interest in customer satisfaction. I strongly advise avoiding Adexa. The experience has been frustrating, unprofessional, and a complete waste of time.”

Helpful Report

Posted 1 week ago

“Been on the phone for 1 hours 23 minutes for customer service - what a joke, and still awaiting, what awful service, surprised they are still trading, so bad. not worth any stars!!!!!!!!”

Helpful Report

Posted 1 week ago

“I ordered 8 shelving units. I opened the first one up upon delivery and when putting it together realised it was faulty with a dodgy foot making the units unstable. I wanted to return all 8 as I thought they was poor quality, however Adexa wanted me to pay to return them on a pallet plus a 25% restocking fee - for faulty and poor quality units. Adexa are very very hard to communicate with, they barely read emails and you are very lucky to get a response. Avoid”

Helpful Report

Posted 1 week ago

“Stay away from this company, that’s all I can say, the pries look good until they arrive damaged then you can’t get them on the plone, stay away !!!!!!!!!!!!!”

Helpful Report

Posted 1 week ago

“Defective stainless steel table. Very poor quality materials. Not damaged from shipping - the product was defective. No response to any phone calls (4 attempted calls lasting >45minutes), email, chat. Absolutely no customer service of any kind. Dreadful service. I would give 0 stars if possible - mostly linked to the lack of customer service.”

Helpful Report

Posted 2 weeks ago

“Ordered a coffee urn for church but the urn spurts out boiling hot coffee, so is not fit for purpose. Have asked for a refund but have been told that no refunds are available, even though the product is not fit for purpose. Appalling company. Wish I had read these reviews before purchasing.”

Helpful Report

Posted 2 weeks ago

“Ordered fridge with 3 shelving units. Only 2 have arrived and customer services will not respond to any messages and no one answers the phone! Diabolical customer services”

Helpful Report

Posted 2 weeks ago

“I was sent the wrong commercial dishwasher. On the website it says it has a pump however I was sent gravity fed and unable to use it. I have called customer service and was promised that someone will cll back but nobody did. Sent so many emails to customer service and no reply. Absolutely bad customer service!”

Helpful Report

Posted 2 weeks ago

“Please avoid, its a scam. Sold me a fridge, the door was hanging off. Refused to change it. Avoid at all costs.”

Helpful Report

Posted 2 weeks ago

“I ordered a bench and it came with three legs. Emailed, but not heard back! I then ordered again 3 heat lamps in gold and they came in back which I don’t want.”

Helpful Report

Posted 2 weeks ago

Adexa Direct is rated 1.1 based on 1,174 reviews