Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.06

1.1 Rating 1,105 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,105 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 5th September 2025

Teresa

Adexa Direct 1 star review on 23rd August 2025

Alex Rowley

Adexa Direct 1 star review on 29th May 2025

Anonymous

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Citrus juicer is presumably made with very cheap not so durable plastic, so cheap in fact it fell apart at the sound of a sneeze from a foot away in under 60 days from new. do not waste your £800. Very poor quality item indeed. Customer service called it wear and tear i call it daylight robbery.”

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Posted 4 days ago

“Adexa have turned their live chat off - currently showing OFFLINE Phone lines automatically terminate the calls. No email replies. Missing items on order and no way possible of making contact all communication has been cut. SHOCKING STATE OF AFFAIRS!!!”

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Posted 4 days ago

“Very poor service!!!! Don't waste your money and time with them”

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Posted 6 days ago

“Very slow response and delivery”

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Posted 6 days ago

“Terrible Terrible experience so far, a stainless steal sink unit clearly damage in transit, waiting 5 hours at caller 17, won’t refund or replace the product, so looking like a trading standards issue and judging by the comments it seems a popular decision”

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Posted 1 week ago

“Ordered a patio heater in the sale. When it arrived the parcel was rattling and had a sticker on it saying damaged goods! Bits of glass fell out of the corner. Adexa ignored our complaint until I told them the goods were unfit for purpose under general sale of goods actually and I would be contacting trading standards if we didn't get a refund. That finally got a result and we have been refunded. We were told the parcel should not have been sent out. They didn't want it back some opened it to find three broken units inside!!! What a grossly inefficient company!!”

Helpful Report

Posted 1 week ago

“Bought and paid for a double door fridge and still not arrived over a week (9days) despite 3-5 days was promised. Only want to know the status, called their customer service, waited over 4 hours, from position 19 to 1 and waited for an hour at position 1 and was cut off at 5:02pm. Tracking number of the delivery does not work. Would not buy from them again.”

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Posted 1 week ago

“Worst caitering company no comunication Left waiting for an oven which was needed for 17 days … please steer clear”

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Posted 1 week ago

“I wish I read these reviews before i placed my order - I got a damaged item and then they try to get out of any obligation - i suspect they know the item was damaged before it was shipped (otherwise it must have taken a serious blow in transit) - my advice is not to use this company.”

Helpful Report

Posted 1 week ago

“Paid for large pizza oven 17/09 estimated delivery 5 days … ordered because we needed ! 17 days later no comunication letting me know that is was not out for delivery , tried phoning many times never got an answer this is not the first time Adexa has let me down but will be the last!!! So upset”

Helpful Report

Posted 1 week ago

“Don’t use them. I and many others have revived faulty goods and this company ignore all contacts once they have your money. Do your research look at trust pilot and google reviews. I have started a county courts claim against them now”

Helpful Report

Posted 1 week ago

“Your company is a disgrace. I ordered a fridge 3 weeks ago, promised in 3–5 days, even told me Friday delivery — nothing came. I wasted my time and money on staff waiting. You ignore my calls, give zero respect. I demand FULL REFUND + COMPENSATION immediately or I will report, dispute, and expose your scam everywhere. Enough lies — fix this NOW.”

Helpful Report

Posted 2 weeks ago

“Criminally poor, criminal acceptance of money for goods never delivered and refusal to refund. The work involved in chasing their appalling customer service is of a level I have never come caross before.”

Helpful Report

Posted 2 weeks ago

“Ordered over £5k of equipment. Delivery was fine bar 2 items are missing. First item unpackaged is damaged in multiple places due to strapping for transit. Held online from number 56 to 1 then the phone dropped off. Tried calling again numerous times and again phone drops off. Been holding now from nbr 18 to nbr 11 for a further 40 mins. Tried live chat, but they are not their right now!! Called accounts, they cannot help. Now off to cancel the payment with American Express. A day wasted on a project to keep our business going.”

Helpful Report

Posted 2 weeks ago

“What an appalling company! I ordered a patio heater from them in the 'end of season sale ' it was just advertised as sale goods but in perfect condition. When it arrived there was a big notice on it saying damaged, and the package actually rattled! When my husband picked it up some tiny pieces of glass fell out at the corner. The box was completely covered with brown parcel tape that had been sloppily applied. Consequently he emailed them immediately, but got no reply. He rang them and emailed them several more times but has had no answer whatsoever! This is the worst company I have ever had the misfortune of dealing with.”

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Posted 2 weeks ago

“Terrible service after buying from 20 days placed order and never received. Queueing 20 each queue 30 minutes holding you 10 hours I believe you need a full holiday weekend then the staff could also answering you with very rude way . by the way, I have tried Nisbets co. They have a serious way to deliver at the high-quality and perfect logistics second day delivery.”

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Posted 2 weeks ago

“Why on earth didn’t I read reviews first . Ordered a toaster delivered damaged due to non existent packaging .toaster was dented also packaging . Only when I looked into the process of reporting it the realisation kicked it immediately what a dodgy company I was dealing . You can tell they will do all n their power t make the process as awkward as possible with no help or nobody to deal with the problem . I read on here from other customers that they couldn’t do anything as they didn’t report within 24 yours . I reported by email through their supposedly fault process within half an hour and heared nothing since over a week ago and don’t expect to . Should have gone to a reputable company like curry’s and will do next time but I’m like a dog with a bone and won’t rest until I get a replacement even if it means going through the small claims courts . What a shambles . The way the parcel is packaged speaks volumes”

Adexa Direct 1 star review on 28th August 2025

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Posted 2 weeks ago

“Possibly the worst company I've ever had to deal with - happily taken my money for a back bar cooler - 30 days later still no sign and their 'customer service' is woeful. No one answers the phone / email / live chat. Feel like Ive been scammed. I've demanded a refund but Im not hopeful. Avoid, avoid, avoid”

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Posted 2 weeks ago

“Disgusting send email not replying try to phone every time more than 2 hours no answer..... Where is my order???? Feeling been scam!!!”

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Posted 2 weeks ago

“I waited over a month for my order, but it never arrived. When I requested a full refund, they refused and instead charged me a 25% carrier fee — even though the fridges were never delivered! They deducted £311 from my order, and I still have no fridges. The whole experience has been appalling. I spent 3 hours on hold trying to reach customer service and still couldn’t get through. Their service is absolutely disgraceful. DO NOT ORDER FROM THIS COMPANY!”

Helpful Report

Posted 3 weeks ago

Adexa Direct is rated 1.1 based on 1,105 reviews