Adexa Direct Reviews

"Bought some chaffing dishes but after few\r\nmonths it stopped working as the heating element will not work. Dealt with customer service agent for 2 months to sort it out. All\r\nof sudden she stopped responding. Called which takes 45minutes to answer. After explaining this, they told me the person who was dealing with my issue has left. So I explained the situation and the agent said I will sorted it out and assign this task to me. Any after week nothing happened. So I called. This time again explaining the situation. This person very abrupt. I asked for supervisor, manager. She will not pass on to me. As they are busy. \r\nAnyway I passed all details as she promised to get some answers. At the end of the week nothing happened.\r\n\r\nI called again spoke to few other people explaining the same thing again and again. \r\n\r\nUntil on the 9th I spoke to a girl called Bethan. Promised to get back to me in couple days.Guess what no response. \r\n\r\nSo I started calling. After 35-45 minutes holding on the phone for agent I get cut off. I sense they done this in purpose to avoid me.\r\n\r\n15th Oct: Agent answered and believe its the same person abrupt. I asked to speak Bethan. She wouldn\u2019t pass me to her. In explained the situations. She clearly told me my appliance is not covered as it\u2019s not business to consumer. As it\u2019s a business to business I need to call an engineers to give a report. This machines is like a toaster. \r\n\r\nI already sent this units out by post to their depot in July. I earlier had the same issues but was replaced. This same product has broken down again.\r\n\r\nAvoid this company and their customer service is an next level \u201cvery bad\u201d They don\u2019t provide solution or answers but always tackling to get rid of the people on the phone. Its seems they are doing this everyday.\r\n\r\nI know lot people have issue with their products. I \u201cWarn You\u201d avoid this company and their products.\r\nIt may be cheap \u201cChinese Made\u201d but you have no warranty and will end up throwing this with amount of headache this company will give you."

"Bought some chaffing dishes but after few\r\nmonths it stopped working as the heating element will not work. Dealt with customer service agent for 2 months to sort it out. All\r\nof sudden she stopped responding. Called which takes 45minutes to answer. After explaining this, they told me the person who was dealing with my issue has left. So I explained the situation and the agent said I will sorted it out and assign this task to me. Any after week nothing happened. So I called. This time again explaining the situation. This person very abrupt. I asked for supervisor, manager. She will not pass on to me. As they are busy. \r\nAnyway I passed all details as she promised to get some answers. At the end of the week nothing happened.\r\n\r\nI called again spoke to few other people explaining the same thing again and again. \r\n\r\nUntil on the 9th I spoke to a girl called Bethan. Promised to get back to me in couple days.Guess what no response. \r\n\r\nSo I started calling. After 35-45 minutes holding on the phone for agent I get cut off. I sense they done this in purpose to avoid me.\r\n\r\n15th Oct: Agent answered and believe its the same person abrupt. I asked to speak Bethan. She wouldn\u2019t pass me to her. In explained the situations. She clearly told me my appliance is not covered as it\u2019s not business to consumer. As it\u2019s a business to business I need to call an engineers to give a report. This machines is like a toaster. \r\n\r\nI already sent this units out by post to their depot in July. I earlier had the same issues but was replaced. This same product has broken down again.\r\n\r\nAvoid this company and their customer service is an next level \u201cvery bad\u201d They don\u2019t provide solution or answers but always tackling to get rid of the people on the phone. Its seems they are doing this everyday.\r\n\r\nI know lot people have issue with their products. I \u201cWarn You\u201d avoid this company and their products.\r\nIt may be cheap \u201cChinese Made\u201d but you have no warranty and will end up throwing this with amount of headache this company will give you."

"Bought and paid for a double door fridge and still not arrived over a week (9days) despite 3-5 days was promised. Only want to know the status, called their customer service, waited over 4 hours, from position 19 to 1 and waited for an hour at position 1 and was cut off at 5:02pm. Tracking number of the delivery does not work. Would not buy from them again."

"Delivery driver forced one of my staff to sign before the product was unloaded, when opened it was damaged and unusable .. Alexa have been useless and refuse to refund us"

"Delivery driver forced one of my staff to sign before the product was unloaded, when opened it was damaged and unusable .. Alexa have been useless and refuse to refund us"

"Delivery driver forced one of my staff to sign before the product was unloaded, when opened it was damaged and unusable .. Alexa have been useless and refuse to refund us"

"Title: Warning \u2013 Faulty Refrigerator & Irresponsible Seller\r\n\r\nI am sharing my experience to warn other customers. I purchased a refrigerator from this store, and when it was delivered, the delivery team clearly saw that the unit was faulty. They even acknowledged the issue and signed a note to confirm the problem. However, they refused to take it back, saying we had to contact the seller directly.\r\n\r\nWe reached out to the seller multiple times, but they completely ignored their responsibility. They refused to offer a replacement, refund, or any meaningful help \u2014 even though the product was clearly defective upon delivery and this was confirmed by their own delivery staff.\r\n\r\nThis is not just unacceptable service \u2014 it\u2019s a clear case of the seller avoiding all responsibility and pushing the burden entirely onto the buyer.\r\n\r\nI strongly advise others to avoid this business. If anything goes wrong with your purchase, don\u2019t expect them to care or help."