Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.06

1.1 Rating 1,093 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,093 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 23rd August 2025

Alex Rowley

Adexa Direct 1 star review on 29th May 2025

Anonymous

185

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Criminally poor, criminal acceptance of money for goods never delivered and refusal to refund. The work involved in chasing their appalling customer service is of a level I have never come caross before.”

Helpful Report

Posted 3 hours ago

“Ordered over £5k of equipment. Delivery was fine bar 2 items are missing. First item unpackaged is damaged in multiple places due to strapping for transit. Held online from number 56 to 1 then the phone dropped off. Tried calling again numerous times and again phone drops off. Been holding now from nbr 18 to nbr 11 for a further 40 mins. Tried live chat, but they are not their right now!! Called accounts, they cannot help. Now off to cancel the payment with American Express. A day wasted on a project to keep our business going.”

Helpful Report

Posted 5 hours ago

“What an appalling company! I ordered a patio heater from them in the 'end of season sale ' it was just advertised as sale goods but in perfect condition. When it arrived there was a big notice on it saying damaged, and the package actually rattled! When my husband picked it up some tiny pieces of glass fell out at the corner. The box was completely covered with brown parcel tape that had been sloppily applied. Consequently he emailed them immediately, but got no reply. He rang them and emailed them several more times but has had no answer whatsoever! This is the worst company I have ever had the misfortune of dealing with.”

Helpful Report

Posted 1 day ago

“Terrible service after buying from 20 days placed order and never received. Queueing 20 each queue 30 minutes holding you 10 hours I believe you need a full holiday weekend then the staff could also answering you with very rude way . by the way, I have tried Nisbets co. They have a serious way to deliver at the high-quality and perfect logistics second day delivery.”

Helpful Report

Posted 3 days ago

“Why on earth didn’t I read reviews first . Ordered a toaster delivered damaged due to non existent packaging .toaster was dented also packaging . Only when I looked into the process of reporting it the realisation kicked it immediately what a dodgy company I was dealing . You can tell they will do all n their power t make the process as awkward as possible with no help or nobody to deal with the problem . I read on here from other customers that they couldn’t do anything as they didn’t report within 24 yours . I reported by email through their supposedly fault process within half an hour and heared nothing since over a week ago and don’t expect to . Should have gone to a reputable company like curry’s and will do next time but I’m like a dog with a bone and won’t rest until I get a replacement even if it means going through the small claims courts . What a shambles . The way the parcel is packaged speaks volumes”

Adexa Direct 1 star review on 28th August 2025

Helpful Report

Posted 4 days ago

“Possibly the worst company I've ever had to deal with - happily taken my money for a back bar cooler - 30 days later still no sign and their 'customer service' is woeful. No one answers the phone / email / live chat. Feel like Ive been scammed. I've demanded a refund but Im not hopeful. Avoid, avoid, avoid”

Helpful Report

Posted 5 days ago

“Disgusting send email not replying try to phone every time more than 2 hours no answer..... Where is my order???? Feeling been scam!!!”

Helpful Report

Posted 5 days ago

“I waited over a month for my order, but it never arrived. When I requested a full refund, they refused and instead charged me a 25% carrier fee — even though the fridges were never delivered! They deducted £311 from my order, and I still have no fridges. The whole experience has been appalling. I spent 3 hours on hold trying to reach customer service and still couldn’t get through. Their service is absolutely disgraceful. DO NOT ORDER FROM THIS COMPANY!”

Helpful Report

Posted 6 days ago

“Delivery driver forced one of my staff to sign before the product was unloaded, when opened it was damaged and unusable .. Alexa have been useless and refuse to refund us”

Helpful Report

Posted 1 week ago

“Disgusting company. Thieves is too polite a word…. Bought a cooker .. loads of problems and wouldn’t take it back as they said they had given me advice to make the cooker work… problem was that by the time they got back to me I had uninstalled it as they took nearly two weeks to get back to me …. Avoid avoid avoid …. Move on to nisbetts or H2 catering!!”

Helpful Report

Posted 1 week ago

Helpful Report

Posted 1 week ago

“Absolute shambles of a company !! Absolute shambles of a company !!! And the customer service is nothing short of disgusting ! After receiving my double bar fridge which was a 2 man delivery but they sent it one man, and I got him on camera dragging it out the van ! On opening it was damaged external and internal do I contacted them but no reply so I thought I’d let it stand and switch on next morning anyway it started up but it wouldn’t regulate and the temp was at -10 inside so I switched off. Sent another email and filled in a form for a return, they finally replied 5 days later offering me £30 or £40 voucher to spend on their website as in their opinion the damage wasn’t caused by dropping it ! So I filled in more forms and after another 5 days they accepted it needed returning , I had to pack it all back up and send photos in then they gave me a label and proceeded to arrange pick up 1 week later !! And once again only one man turned up to collect ! This was an 85kg package !! Heard nothing again so contacted them then after a week I got an email saying refund issued , it has taken 2 more weeks before the money had finally gone back into my bank !! This has gone on from start to finish around 5 1/2 weeks !! Causing stress and anger. I’d advise anyone who’s thinking of purchasing something to go elsewhere ! They are cheap for a reason. Horrible company to deal with.”

Helpful Report

Posted 1 week ago

“ease stay away from this company I bought a fridge from this Company (wish I’d read their reviews beforehand). Alarm bells started ringing when they just left the fridge on our driveway, refusing to bring it in the house when they delivered it. We left the fridge to stand for 24 hours ( on their manual it said 12 hours) afterwards put the fridge on and set the temperature to 3 degrees. The fridge didn’t get cold. It kept fluctuating from 20 to 11 to 16 to 14. Never got to 3 degrees. Tried contacting them unsuccessfully online. Eventually sent an email and received a response see below: As you have confirmed that you left it to sit for 24 hours, we can proceed with your claim. To help us investigate and resolve your concern, we need the following documentation: Required Video Documentation: Please provide a short video showing: The product malfunction/issue (Please showcase you trying to set the temperature down, and it returning to a higher temperature. Additionally a video demonstrating the internal temperature of the fridge, through the use of a thermostat, will allow us to understand if the temperature matches the display or not) The data plate or serial number (clear view) The product's current location (is it ventilated?) Power connection/plug-in point (if applicable, if installed see below) Any additional details you consider relevant Installation Documentation: If your product required professional installation, please provide: Installation report from your qualified engineer (for water, gas, or electrical installations) Next Steps: Once we receive your documentation, we will forward it to the manufacturer for assessment Please allow up to one week for their response and our detailed guidance We will contact you as soon as we receive the manufacturer's feedback We appreciate your patience during this process. If you have any questions, please don't hesitate to contact us. Kind regards, Adam Customer Service Adviser Adexa Direct I find this absolutely appalling customer service response. Why am I having to go through all this for a fridge that is 2 days old and no guarantee that it’ll be sorted as it says it’ll take a week. Meanwhile my business is severely affected as I needed it to keep meat products at a certain temperature. This is so upsetting. It has cost me £560 for a fridge that does not including money wasted on meat products.”

Helpful Report

Posted 1 week ago

“I ordered three shelving/storage units from Adexa Direct. After six weeks, one of the three units remains undelivered. Whilst the non delivery is unacceptable it is their non existent customer service which is the infuriating part. It is the worse service I have ever come across. I can never get through on the telephone despite waiting in a queue for hours, they don't reply to e-mails or their online contact forms - an utter shambles of a company. NO ONE SHOULD EVER BUY FROM THIS COMPANY”

Helpful Report

Posted 1 week ago

“Absolutely appalling company. Avoid at all costs. We purchased 2 glass washers for our pub in May 2025 (cost £2,258.40), two months later and both have serious issues. Warranty is a joke, firstly they "lost" our warranty claim. A month later, nothing. Having spent 4 hours on the phone today, their response is we have to arrange and pay for an engineer, if any parts are faulty we have to prove they are. At which point they may pay a percentage of the parts cost.”

Helpful Report

Posted 1 week ago

“Cant reach on their phone ringing 01788222410, waiting in a queue no 20 from morning. Item ordered for the next day delivery, but week later as of yesterday, no item, agent told about experiencing delays. Online Agent Sophie at least responded 1 message in ~ 2 hrs timeframe by sending their template message about taking 3-5 days for delivery. No proper communication where and when exactly this will be delivered, yet cant cancel without Incurring fees even so Adexa Direct fault, not customers Requested refund, but they want to impose fees. Incompetence at its best. Buy elsewhere even at higher price, its not worth the hassle and timewaste.”

Adexa Direct 1 star review on 20th August 2025

Helpful Report

Posted 1 week ago

“Absolutely terrible experience with Adexa. They hung up on me multiple times, were extremely rude on the phone, and after 20 days and 5 emails I still received no response about the item I bought. Zero customer service, zero accountability. If you value your money and time, stay far away from this company.”

Helpful Report

Posted 1 week ago

“Simply awful experience. Recieved notification from them goods were despatched then the goods did not arrive. Then when I complained by email, they said the goods had not despatched despite their paperwork saying it had. Tried to call them to find out when the goods would arrive and was caller 29 in the queue. Waited 40 minutes abd only moved 3 places. Tried emailing 6 more times and no response. I still have no idea if my item will ever arrive. TERRIBLE SERVICE.”

Helpful Report

Posted 2 weeks ago

“Absolutely the WORST company I’ve ever dealt with. I placed an order worth £300, and while one item arrived, the other never did. I’ve sent countless emails with ZERO response, no tracking number, no updates, nothing. I’ve wasted over 4 hours of my life sitting on hold trying to get through to “customer service” (if you can even call it that), and still no help. Their customer service is non-existent, and completely useless. This company is a disgrace — they’re quick to take your money but vanish the second you need help. Save yourself the stress, time, and money. Spend your £300 somewhere else with a business that actually values its customers.”

Adexa Direct 1 star review on 18th August 2025

Helpful Report

Posted 2 weeks ago

“I wish i had read the reviews before placing an order with this company. Paid for next day delivery and still waiting a week later. Email comm's is the worst i have experienced and all that i was sent was a tracker that obviously they didn't read as it just says DPD have received order confirmation but are awaiting the goods. Sat on the phone waiting for an hour but gave up. Absolute joke of a company”

Helpful Report

Posted 2 weeks ago

Adexa Direct is rated 1.1 based on 1,093 reviews