I’m extremely disappointed with my experience. I ordered a refrigerated tabletop saladette and was sent the wrong model. I noticed the mistake immediately and called customer service, but was met with a rude and unhelpful response from someone named Zoe. She insisted I fill out an online form—even though I had already done so before calling. I explained that the correct item was urgently needed for a catering event and that the weather was very hot, but she showed no concern at all. It took four days just to get a reply asking for a photo of the incorrect item, and now I’ve been told it will take even longer for the next step. This is unacceptable. All they need to do is send the correct item and collect the wrong one—something that could easily be arranged over the phone. Instead, they’ve made it a frustrating and slow process. Poor service and zero urgency for customer needs