Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.06

1.1 Rating 1,093 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,093 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 23rd August 2025

Alex Rowley

Adexa Direct 1 star review on 29th May 2025

Anonymous

185

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely SHOCKING company to deal with. No delivery after 18 days from order and impossible to get hold of. No one answers any emails and the online chat, they just tell you to wait longer. How these people sleep at night, I really don’t know. AVOID this company or you will be dissapointed.”

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Posted 2 weeks ago

“What a disgusting company to deal with!!!! Their aftersales is absolutely shocking!!!!! They have NO customer service skills at all……. DO NOT BUY ANYTHING FROM THESE!!!!!! You WILL regret it!!! As I have!!!”

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Posted 2 weeks ago

“I paid for next day delivery and after 9 days it still hasn't arrived. I have rung twice and waited over an hour on the phone, then phone was discontinued. I have emailed them but have still had no reply. Don't expect your delivery to arrive!!!!”

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Posted 2 weeks ago

“Shittest and third class service 0/10”

Adexa Direct 1 star review on 13th August 2025

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Posted 2 weeks ago

“Like many others on here - absolutely impossible to contact. Missing parts and impossible to assemble. After completing the online form it looks like they want to charge for the priveledge of returning it and we have pay for shipping!! If anyone is thinking of buying from this s&%t company- DON'T!”

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Posted 2 weeks ago

“Like most of the other reviews on here, Awful quality items, both our products were damaged and broken. They give no customer service service at all, If your lucky to get hold of anyone which is probably the same as winning the lottery. They have procedures in place which cost you money and jump through endless hoops to get any kind of refund for damaged and broken items. This is how they get away with selling faulty unusable items. Trading Standards should be ashamed that they have been out witted by this cunning company.”

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Posted 2 weeks ago

“Parts missing , Nono e answers phone or emails or Webchat. Seems like a scam. Don’t buy from here.”

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Posted 2 weeks ago

“They're totally uncontactable. The phone line is just pretend. First time I called I was "2nd in the queue", I I stayed 2nd for 55 minutes and just gave up. Today I was 12th in this pretend queue, waited another 34 minutes and guess what, I was still 12th... Tried using the online chat, it took 4 hours for them to get back to me with an automated response saying that there was no one available. AVOID. After 2 deliveries I have only received half my order, I have no idea if I can expect the rest or if its simply been forgotten because I cant contact anyone! Awful company.”

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Posted 3 weeks ago

“Absolutely awful! Do Not use this useless company, 3 weeks after paying for overnight delivery, still no fridge, they had decided to refund the fridge which still is not in my account. DO NOT EVER USE THESE THEY ARE THE WORST COMPANY I HAVE EVER DEALT WITH. Rude, uncaring and just dreadful.”

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Posted 3 weeks ago

“do not deal with this company nill back up nill customer service. save your money and buy a better product. dishwasher only lasted 15 months.”

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Posted 3 weeks ago

“❌❌Do not buy from here. Bbq rotisserie oven is cheap and flimsy and not fit for purpose. Currently in a fight for a refund and also in talks with trading standards!!! ❌❌”

Helpful Report

Posted 3 weeks ago

“Bought two electrical products, both arrived and did not work. Arranged return which took weeks then eventually managed to get through on the phone to "customer service" to be given a refund for one (good) and then they simply deinied they'd ever received the other one back (from their courier!) and so deined all responsibility.”

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Posted 3 weeks ago

“After service is non existent 1 hour 47 in Q for 17 places - got to No. 2 and was cut off. My real issue is the product. I ordered a commercial worktop cupboard in stainless steel. Arrived covered in protective film. It is impossible to get off. Literally spent hours picking at it. pop riveted through the film and there are joints where 3 sheets overlap and are fixed and it is impossible to remove the file. This does not comply with UK GMP standards as it is a germ trap. No one responded to my email, no one will reply if you call. The product is adequate but the film makes it unusable for food. Shocking - I would avoid their products and will never buy again.”

Adexa Direct 1 star review on 5th August 2025

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Posted 3 weeks ago

“Terrible Service, Still No Delivery After 10 Days I placed an order (Order No. 1524368) with Adexa Direct on 21st July — it's now 10 days later and I’ve still not received the items (KIT99 x2). I've tried every channel possible to get an update: Waited 48 minutes on hold to speak to someone on the phone Emailed — no response after multiple days Filled out their Missing Delivery form Tried to use the web chat, which was also unresponsive I contacted them four times and still no delivery or proper update. They finally sent me a tracking link that doesn’t work. Completely unacceptable service. For a professional catering supplier, this level of service is appalling — no urgency, no proactive communication, and no working tracking. Avoid this company if you value your time and need reliable delivery.”

Helpful Report

Posted 4 weeks ago

“I would strongly advise caution when ordering from Adexa. I placed an order with a promised delivery timeframe of 3–5 working days. However, the item arrived 10 working days later, causing significant disruption to my business operations. On day 5, after it was clear the item wouldn’t arrive within the stated timeframe, I contacted Adexa to cancel the order. They refused, citing dispatch was imminent—even though it didn’t actually ship for several more days. To make matters worse, now that I no longer need the item due to their failure to meet the agreed delivery window, they’re insisting on a 25% restocking fee for a return. This is not only unreasonable but entirely unfair given the delay was completely their fault. Their customer service was unhelpful and rigid throughout the process. A company that cannot deliver on its promises or take responsibility for its own delays is not one I will be using again.”

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Posted 1 month ago

“I purchased a dough mixer from Adexa, and within two weeks it stopped working. Despite their claim that the machine can handle 6 kg of flour, it struggled to mix even 2–3 kg properly. I contacted Adexa immediately and explained the situation in detail. Their response was beyond unacceptable. They refused any return or replacement, and instead asked me to hire an engineer at my own expense to prepare a fault report. Only after that would they consider approving a spare part request. This is a shocking and irresponsible way to treat paying customers. The product was brand new and fully paid for, yet Adexa takes no responsibility. Their after-sales support is nonexistent. This experience has cost me both time and money. If you’re a business owner who values reliability and professionalism, stay away from Adexa. This has been one of the worst purchasing experiences I’ve had with any supplier in the UK.”

Helpful Report

Posted 1 month ago

“I purchased a Commercial Dough Box Trolley. The packaging was significantly damaged on arrival but luckily not the components. However, one of the components was incorrect. Despite multiple contacts with Customer Services they could not supply the correct component or arrange for return and replacement. Another part of the trolley was poorly manufactured and did not fit correctly”

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Posted 1 month ago

“What a bunch of crooks!! Their website is misleading so I ordered a coffee urn that said it was 10L but it only actually holds 5L. I'm returning it, but despite buying online and being able to return at my cost and receiveve a full refund by law, Adexa charge a 25% restocking fee. I will never consider buying from them ever again as this is bending the law to the extreme!!”

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Posted 1 month ago

“Bought griddle. Missing parts plus faulty contact customer service not really helpful. Do not recommend at all.”

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Posted 1 month ago

“I ordered a load of kitchen units from them a while ago for a small local charity. They arrived in 3 separate deliveries, one of which was absolutely battered. We refused delivery, the driver tried to leave it anyway but eventually took it back. I am still waiting on a replacement nearly a month later. I have tried to call them multiple times only to be stuck in a very very long queue, where it then suddenly dropped in numbers and then cut off. I tried to call back and the phone then said they are closed due to staff training! This was at 09:20 in the morning. I started an online chat, 4 hours later I got a response saying they are currently away please submit one of the online forms, then the chat suddenly went offline too! They do not deal with any issue, just avoid it. I will not be using this company ever again after this experience. Theirs T&C's are a joke regarding damage too, how can you expect a delivery company to wait for you to unpack and inspect 6 large kitchen units, it is a wonder any get delivered at all. The company is a sham and I will be contacting my bank if they don't rectify my missing item asap.”

Adexa Direct 1 star review on 22nd July 2025

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Posted 1 month ago

Adexa Direct is rated 1.1 based on 1,093 reviews