Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 1,051 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,051 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 16th July 2025

Alan Vaughan

Adexa Direct 1 star review on 29th May 2025

Anonymous

Adexa Direct 1 star review on 7th February 2025

Mark

183

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WARNING: DO NOT BUY FROM THIS COMPANY, CROOKS!!!”

Helpful Report

Posted 1 month ago

“Bought a commercial water boiler 7 weeks ago. Walked into our kitchen to a sickly burning smell and piping hot water jetting out vertically from the relief valve. All in all, very dangerous! Adexa customer service expect ME to pay for an engineer to diagnose then if approved return to repair the appliance! If will cost less to bin if and buy a new one, NOT FROM this company though. We had another water boiler from them which lasted just over a year before it broke. My advice is to check warranty ts and cs before you purchase anything from these! Citizens advice will be contacted...”

Helpful Report

Posted 1 month ago

“Horrendous company to deal with. They don’t answer you emails for a week if at all, they don’t answer their phones, they take twice as long to deliver than they say an to cap it off I have been waiting nearly 3 weeks for a refund and they have now told me my refund will be in another 2 weeks! Don’t touch them with a barge pole!”

Helpful Report

Posted 2 months ago

“faulty equipment / three breakdowns after less than six months / unable or unwilling to replace faulty parts”

Helpful Report

Posted 2 months ago

“Wish I’d seen these reviews before buying. Bought a commercial oven a year ago, signed for it as being delivered. When unpacked it was damaged to one side and the back. Contacted Adexa immediately and sent pics, all packaging was good and even the wrapping around oven was intact so it was agreed it was damaged before packing. BUT because I hadn’t unpacked at roadside and then packed it again and refused it, whilst keeping the delivery man waiting, Adexa said it was down to me as I’d signed for it. Also the oven didn’t have the functions it was advertised with. When I pointed it out to Adexa they changed the wording on the website. I went to Trading Standards, who were aware of the firm, Amex and citizens advice. No luck at all. As a consumer I had no protection at all. Seems a year on they’re still getting away with it”

Helpful Report

Posted 2 months ago

“If I could give you 0 I would. Damaged goods - and Zoe - well you are the worst. You delivered our kitchen units to the wrong address on the wrong day. We had to retrieve them - and amazingly they are damaged. I have asked for a refund - you offered £50 compensation on £1000 goods - which are unsafe to use. I want a refund and I want them collected. Please make it happen.”

Helpful Report

Posted 2 months ago

“Item (chair) broke within a few months use by a quiet, careful chap in a quiet office. Adexa refused to take any responsibility and insisted WE pay for an 'engineer' to come out to us and write a 'comprehensive report' on the item. We sent full video evidence but they would take no responsibility, their customer service was ridiculously slow and they would not give a telephone number or a complaints email. Will never use them again. Would suggest you avoid them.”

Helpful Report

Posted 2 months ago

“They have failed to delivery my item and have sent it to the wrong address, they are refusing to send it to the correct address unless I pay for the delivery otherwise they will cancel my order, charge me £24 delivery fee plus 25% restocking fee. I have purchased from Adexa previously and the address they have tried to deliver to has always been a correspondence address but for some unknown reason they have tried to deliver to this address and say I told them to. Why on earth would I ask them to deliver to an address at the other end of the Country is beyond me.”

Helpful Report

Posted 3 months ago

“Order 1443178 was placed and paid for on 7th March 2025. This order was for a commercial fridge unit and a HZB12A ice maker. What I received was the fridge unit and a BL-1088 mini fridge. I raised the issue on 14th March and received an apology from the Customer Care desk together with a request for photos of the incorrectly received unit. These I sent on 15th March. After that, things went wrong. I had to chase multiple times for an update. Finally on 21st March I was instructed to prepare the mini fridge for return on a pallet. For this I had to source a fresh pallet, which I find unreasonable for a small 2Kg item. However, I did this. Since 26th March, I have sent a further six emails asking for progress on a collection date and the delivery of my ice maker. I haven't received any response. The lack of customer care and insisting on return of an incorrect item before despatching what was paid for is awful.”

Helpful Report

Posted 3 months ago

“They sent me a defective product that was not fit for purpose. Cost £337. They refuse a refund so i am taking them to court. Appalling company.”

Helpful Report

Posted 3 months ago

“I bought two items in October 2024, and one had broken by the 6th of December. I had been waiting over 4 months for a part and or a manager to contact me. NEVER, NEVER, NEVER again. If I could offer this zero stars, I would. Number 1365936”

Helpful Report

Posted 3 months ago

“I am incredibly disappointed with my experience with Adexa. Despite reporting a fault with the Adexa EMP500SDF during the cooling-off period, they refused to honor their commitment, hiding behind the fine print in their contract. Instead of taking responsibility for supplying a faulty product, they insisted that I spend hundreds of dollars on an engineer's report to prove the product's defectiveness. This approach is not only frustrating but also unfair to consumers. I strongly advise others to steer clear of this company to avoid similar issues.”

Helpful Report

Posted 3 months ago

“DO NOT BUY from this company even if its FREE. Please read the Returns policy before purchase.”

Helpful Report

Posted 3 months ago

“Will not repair an item if it arrives faulty so please bear this in mind. Might get lucky or might be stuck with an £830 hotcupboard that won’t heat.”

Helpful Report

Posted 4 months ago

“bought 2 grills and 1 of them is faulty after using for 1 month.they refusing to honour the warranty of the product.Big mistae buying from and will definitley not recommed anyone to buy from them.”

Helpful Report

Posted 4 months ago

“I ordered ten sets of beer hall tables with benches (30 pieces in total) for our back garden. We love to host large groups and these looked perfect. They were delivered a couple of weeks after placing the order. My wife and I were not at home so my eleven year old answered the door and the delivery company asked to unload the packages. Not knowing what to do and feeling pressured to say yes since the company was in a hurry, he agreed and they deposited the packages under an atrium, had him sign, and were on their merry way. That weekend, I unpacked everything (which took me two hours to do) and discovered that 4 out of 10 tables were severely damaged, and that a number of the benches' fasteners were twisted and non-functional. The packaging had been intact so I was surprised to see this much damage. I contacted Adexa and after three emails heard back. They referred me to their T&C's and said that with pallet delivery items the customer has to inspect everything carefully upon delivery, and since I hadn't refused delivery the problem was now mine and that they were "unable to assist further in this matter." I explained that it is an unreasonable expectation for me to unpack that many very bulky items upon delivery and that in addition my son had been pressured to accept and sign for the items, and that as a minor he cannot accept responsibility for delivery, so the liability was still theirs. They responded that all they could offer me was a store coupon for £70 or a £60 refund (which is around 2% of what I paid). Or they could take back the items and I'd incur various fees totaling about 1/3 of what I'd paid. Obviously I declined and am now pursuing legal action, but regardless, I was appalled at their lack of customer service. If they'd offered a decent discount (say, reimbursed me for a couple of the sets) we'd probably have worked something out and they wouldn't have to deal with all that is coming their way, but this "it's not our problem" posture was shocking and suggests a company culture in which customer satisfaction let alone loyalty is virtually irrelevant. If you're delivered an intact product I'm sure Adexa is fine, but beware if you need customer service...”

Helpful Report

Posted 4 months ago

“Had a return issue. Attempted to work with them via email but were rude so gave them a call and it was worse. Rude and patronising. Very disappointed.”

Helpful Report

Posted 4 months ago

“Clinical fridge. Delivered after 3 days even thou paid next day delivery chased 3 or 4 times on telephone minimum wait 30mins. Product developed a fault 2 weeks after switching it on asked to send numerous videos of the plug, ventilation and door over 4 days. 4 days later still awaiting a solution as now passed to tech team and emails states upto 3 days to get back.”

Helpful Report

Posted 4 months ago

“Absolutely shocking after sales. After spending 10s of thousands of pounds with them over the years, solely down to the fact they are cheap, we will never ever use them again. We bought a large display fridge that was working for less than 48 hours and the information required in oder to source the parts was like nothing I've ever experienced. Don't waste your money here.”

Helpful Report

Posted 5 months ago

“I don't think this company cares about what people think. I've provided video proof the item was unloaded from the DPD van by DPD damaged. Offering £30 credit for an item that cost £228. Can't use the item as it's too badly damaged. Still no joy which is disgraceful. How are they allowed to operate?”

Helpful Report

Posted 5 months ago

Adexa Direct is rated 1.1 based on 1,051 reviews