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Adexa Direct Reviews

1.1 Rating 880 Reviews
2 %
of reviewers recommend Adexa Direct
Company Reviews Questions Metrics
1.1
Based on 880 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 35%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Adexa Direct Reviews
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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 22nd April 2024
Anonymous
Adexa Direct 1 star review on 22nd April 2024
Anonymous
Adexa Direct 1 star review on 22nd April 2024
Anonymous
Adexa Direct 1 star review on 17th April 2024
Anonymous
Adexa Direct 1 star review on 17th April 2024
Anonymous
Adexa Direct 1 star review on 17th April 2024
Anonymous
Adexa Direct 1 star review on 25th March 2024
Matt Bagley
137
Anonymous
Anonymous  // 01/01/2019
Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Nicollette Browne
Verified Reviewer
“Processes do not comply with Consumer Rights Act My items were delivered heavily damaged (Adexa felt it was minor) as i would have had to sand and fill in the damage prior to use. It was a wooden table and bench set. The box was also heavily damaged when delivered and I was advised that I would need to replace the box if a new box was needed. I reported it almost immediately and began the most frustrating process of returning an item. This is a summary and does not include the back and forth, no replies to emails and so on. 1) I was required to take pictures of the item boxed up and proof it was ready to be picked up. 2) I then had to take another set of pictures with the returns label attached as these were only provided after the first set of pictures had been sent. 3) The first pick up did not show up. 4) The second pick up driver showed up but refused to take the item due to how heavily damaged the box was. Once the item was picked up and returned to Adexa, I sent two emails asking for an update on my refund which were not responded to. I then called Adexa to ask for an update and was told it could take up to 14 days from when its logged back in the system, not the date that Adexa sign for the item. There had been nearly 10 days from when the item was delivered back and my phone call so this was frustrating it had not yet been logged. Next I asked for my delivery charge to also be refunded because i was officially out of pocket if this was not done. I was told that it was not their policy to refund delivery charge as I could have accepted an exchange. I asked for the name of the person I was speaking to and she declined. I must have asked 3-4 times and reiterated my complaint was about the company and its process not about her as i appreciate she is not the decision maker. She continued to decline giving me her first name and while not legally obliged to, it is good practise to do so. I advised that i would be making a formal complaint about the overall service and experience. Shortly after ending my phonecall, i received an email confirming a refund of the full amount including my delivery charge. My specific experiece was extremely poor from the receipt and return of the item and the customer service. Manners cost nothing. As someone who is well versed in consumer protection and the laws protecting consumers, my advice to future customers is to ensure you check your rights and challenge Adexa to ensure you do not find yourself of out pocket. A simple google search will highlight a court case with Adexa around refunds of cost where the courts found in favour of the consumer. Unfortunately while the items are well priced, if there is an issue, the amount of time and effort required to ensure a fair outcome should be weighed up against paying a little more to a better managed company.”
Helpful Report
Posted 2 months ago
Anonymous
Verified Reviewer
“Absolute scam! Do not be tempted by their 'lower' prices. Product broke down in just 4 months and Adexa refused to replace or repair. They have a clear 12 month warranty period which I had every right to. They buy cheap Chinese goods and simply brand it their own!! Quality does not last. Awful management and customer service. Now out of pockets £800. Go somewhere else and pay a bit more - it will be cheaper in the long run. Terrible business!”
Helpful Report
Posted 3 months ago
Mark
Verified Reviewer
“SCUM company. DO NOT USE. Bought a catering table 7 months ago and the rubber on the coasters have broke up and disintegrated. They wont replace under warranty because the item is classed as broken and not faulty!!!! No point having a warranty system really is there ADEXA??? Does not warrant 1 star but can't give 0. Hope you go out of business before you con many more people.”
Helpful Report
Posted 3 months ago
Barrie Butler
Unverified Reviewer
“BUYERS BEWARE, I wish I checked their reviews first! I purchased a fridge from this outfit on 13th December and within a week of using the product a chemical smell came from it, all the items in the fridge reeked of the chemical smell. Given that I had the product less than 14 days, I wrote to them asking for a refund. Please see their reply below! AVOID THESE PEOPLE Hi there, Thank you for contacting us and we are sorry to hear that you are experiencing issues with your item. After reviewing your evidence and additional notes on your order, due to the size and value of the item we are happy to offer you our back to base warranty. This type of warranty means that you can return the item to ourselves at your own cost and once then when the item is confirmed as returned in our warehouse it will then be inspected by our offsite engineers. If the engineers deem the item to be faulty then this will be repaired. Only if the item is non repairable then a coupon for the item value or replacement can be issued. If no replacement is available then a coupon will automatically be generated for the amount. Coupons are valid for 6 months and can be used on our website. If your item is returned under this warranty and is found to be in full working order the item will be returned back to you without prior notice . If the item is returned and no fault is found or the item is found to be poorly maintained and therefore a fault has developed from this then we will not be liable and again the item will be returned back to you without prior notice. You may also be liable for the cost of the return of the product to yourself should this issue arise. Please note that if your product is found to be damaged during transit upon its return then you will also be liable for this. Please ensure that the product is correctly and securely packaged upon return to avoid any damages from occurring Once we have received the results of our independent engineers report we will then be in contact with you to advise of the next steps. Please advise if you wish to proceed with this offer or alternatively, if this is not a suitable option for you then an engineer’s report will be required as per our standard warranty procedure which is outlined in our terms and conditions. Please note that all returns must be made within 14 days, any returns made after this timeframe will be rescinded.”
Helpful Report
Posted 3 months ago
Anonymous
Verified Reviewer
“Beware!! This company is cheap for a reason, the products are so poor quality they are not fit for purpose. They have no guarantee or warranty even though they state they do because they won’t source parts and would send replacement part or refund a product that was delivered missing. A company run by cowboys specialising in ripping people off. Customer service is awful, particularly Zaffi who is rude and unprofessional. DON NOT USE THIS COMPANY! Discount appliances and nisbets are far better so shop with them instead.”
Helpful Report
Posted 1 year ago
Elisa
Verified Reviewer
“I have ordered several times from Adexa and there had always been some issues. The very last time (a month an a half ago) I ordered 10 pizza trays and spent quite a lot of money but I've only received 1! I called but nobody answered. I emailed but nobody answered. I don't know what else to do. It's extremely frustrating and it seems to be impossible to get hold of anyone. I simply lost my time and my money. The only thing I can do is to warn new potential customers not to buy from Adexa! Never again!!!”
Helpful Report
Posted 2 years ago
The King
Verified Reviewer
“Smashing experience with this great company dont believe all the nonsense”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Everyone needs to get on to trading standards about this company. They are ripping customers off for there hard earned money. I will be starting a Facebook group on how we can all come together and take action against these crooks! Please no one buy from these, your new equipment will break after 2 weeks and they will not have to replace it as it’s in the small print. Please read previous reviews before buying I wish I did.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Absolutely the worst company I have ever had dealings with. We ordered a freezer in April. The Freezer was not in stock and expected in May. In May the Freezer was delivered the outer box was perfect when we unpacked the freezer it was badly damaged and unusable. We reported this immediately. I was asked to send photos of the damage which I did. Then nothing after countless phone calls and emails and threat of legal action they took the freezer back. Adrxa has total disregard of their customers. I would say to anyone NEVER buy anything from this company. How they are still in business is unbelievable!”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Even the one star is too high for these guys. Please see how many people are getting screwed over by them. I spent months chasing a missing fridge. Getting hold of anyone from customer services is impossible. Thankfully after a lot of email trails and persistence I got a refund. But many don’t. How they can operate is beyond me.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Absolutely rubbish from start to finish. I should have looked at and read the reviews.”
Helpful Report
Posted 3 years ago
Domenico Scarpetta
Unverified Reviewer
“please don't bother this company is a scum...I have informed credit card company to stop dealing with this company,,,”
Helpful Report
Posted 3 years ago
NH
Verified Reviewer
“Untrustworthy, unprofessional, unresponsive In 22 years of business, this is the most frustrating company that we have dealt with. Ordered items worth TENS OF THOUSANDS for a kitchen refurb for a care home full of vulnerable older people. It was straight away difficult to pin them down on delivery dates. Our contractor started the job based on their promised delivery date. Almost one month later, still missing thousands of pounds worth of items with no due date / eta offered by the company and they continue to ignore calls and emails. Considering going to the press at this point as I am running out of options. Headlines: - Not delivered on the date promised, now almost 1 month since order - Phone lines dead, nobody answered - Emails ignored - Contractor asked for ETA or refund, no response - Contractor had to physically go to their Croydon office - Rather than give him an ETA or refund, they told him to go away and that they weren’t going to answer his questions, he just needed to email / call - He asked to speak to a manager, instead they CALLED THE POLICE! - Manager eventually came outside and promised an update on delivery last Tuesday - No update, but some of the items showed up last week - 7 days later still waiting on the rest of the items (worth thousands) - commercial cooker, 3 cupboards, tap - Still no phone lines or response to emails - ~20 elderly and vulnerable residents left without a kitchen for 1 month instead of 1 week due to there still being no cooker or tap delivered Care homes and other healthcare facilities are under quite enough pressure at the moment without having to deal with this kind of thing and it is profoundly unfair on the vulnerable residents that we look after.”
Helpful Report
Posted 3 years ago
Q
Verified Reviewer
“I am so sorry I didn't check the reviews earlier! I purchased a new mini freezer that arrived damaged After closer inspection, it turned out that it was a returned "faulty" good. I called Customer Services, took pictures and exchanged pleasant enough emails until I could get the item picked up. When discussing the replacement with the Customer agent called Eleanor, things started going south: delays in the warehouse, delays in replying to emails, delays in transport, excuses excuses and more excuses. 5 weeks later, the silence is deafening! I don't have a replacement nor I have been issued with a refund. Every time I tried to call them, they are not picking up the phone anymore and my emails go unanswered. Of course I will report them to the trading authorities as well as the police, THIS IS A SHAM. STAY CLEAR.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“We recently purchased an item from these people and after waiting for delivery for 5 days called up then was told they had no stock , I have requested a refund, still haven’t have has anything a month later so basically they had taken the money knowingly having no stock, This is fraud …… This has been confirmed by both our banks this is illegal anyone In a similar situation please contact your bank who will provide you with a Refund We will also be Reporting these to trading standards, Anyone in a similar situation please contact your bank or card provider who will provide you with a full refund and take action it deems these thieves. Director Hakan BAYKALis register at 1 Wesley Square Notting Hill, London W11 1TP I take this very personal”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Ordered a dough roller for a contract, 2 days later contract gets cancelled by the CoronaVirus outbreak. When I try to re-send the item am told the 25% restocking fee is upheld regardless of the situation. So know I have 2 options, keep the item and try to sell myself once outbreak finishes or return and face a £128 re-stocking fee. As a self-employee person that money is needed to care for my family as wont be working for the foreseeable future. Naturally Adexa staff (Eleanor) do not care at all and are clearly not willing to help out small businesses or even any businesses at this time. They also clearly don’t understand that there is a European consumer directive that allows for a full refund of all goods within 14 days. DO NOT BUY FROM THIS COMPANY, the worst customer service I have ever experienced.”
Helpful Report
Posted 4 years ago
Eleanor
Verified Reviewer
“Shouldn't we all get together and involve Trading Standards. These scammers should have their website taken down to avoid further unsuspecting people ordering their rubbish?”
Helpful Report
Posted 4 years ago
Terence
Unverified Reviewer
“I so wish we had read reviews. below. In my 40 years of business one of the worse examples of customer service going. So we ordered fridge and freezer for our new bar opening this weekend. They had over a week to deliver (Nisbets and others do next day delivery.) Stumble upon message on Adexa website saying delivery has been cancelled. No direct contact from them no phone call no email. We then reminded them of the fact we are opening a bar and that order will need to be cancelled if no confirmation of delivery is made. We email we call... absolutely no response. We eventually find out that one of the items is not available and is unlikely to be for some time. Failure of communication and so we cancel whole transaction. When you call them the phone goes automated and then goes dead! This aroused our suspicions that they could be scamming or in financial difficulty. We then confirm cancellation of order and place a new order with Empire supplies, they save the day and deliver the next morning (Thanks guys) . Finally get phone call from a haulage telling us they have consignment of 1 fridge from Adexa. We tell them order has been cancelled, too late. Finally get a call from Adexa and I run through the shambles with them and they agree to cancel order. This only after raising complaint with Paypal. Next thing? We get email stating there will be a re-stocking charge! Hilarious! Restocking charge for? Fridge not delivered and freezer they don't have in stock! You could not make this stuff up. We have given Adexa seven days to refund otherwise we WILL sue them. Have also contacted Paypal to begin recovery of our money. My advice to everyone out there is be careful, good old fashioned service is difficult to find, the internet has changed the world of commerce into an anonymous process. What this means is that many companies do not have any sense of customer service. What this will bring is a raft of bankrupt internet companies. Paying by Paypal or credit card gives you some protection. Paypal I prefer because they tend to work with the customer. In the past because we put much business their way they have intervened in situations like this. Big question to ask,:- they screwed up on stock availability and delivery/lead times, emails are not answered (bad sign), phone calls cut off (bad sign). all the hallmarks of a business in trouble. The happy ending was provided by Empire supplies who as a result are in pole position for further orders. Adexa I really hope you read this... never P*** off customers especially me!. The customer should always be King... mine are.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“2 weeks no response after paying £400 for a bar fridge, no response to emails, no one answers the phone. To me this a fake company and I’ve been shafted!!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Stay away from adexa. They send faulty items and don't even accept return. They don't refund money as well. Shame on Adexa”
Adexa Direct 1 star review on 12th February 2024 Adexa Direct 1 star review on 12th February 2024
Helpful Report
Posted 2 months ago
Adexa Direct is rated 1.1 based on 880 reviews
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