Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.06

1.1 Rating 1,199 Reviews

1 %

of reviewers recommend Adexa Direct

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1.1

Based on 1,199 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 35%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 5th September 2025

Teresa

Adexa Direct 1 star review on 23rd August 2025

Alex Rowley

Adexa Direct 1 star review on 29th May 2025

Anonymous

186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was the worst experience I have had with an online company. Do NOT buy from them. Goods were not the same as pictured, customer service was aggressive and unhelpful. There was no refund given despite being clearly mis-sold and not fit for purpose.”

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Posted 18 hours ago

“Fridge light developed a fault after 3 months. Company wouldn't replace and customer services were extremely unhelpful.”

Helpful Report

Posted 1 week ago

“What ever you do do not deal with this company, they cause untold misery to genuine people and businesses using there services. They hide behind the fact they cannot be contacted and never give correct or honest answers”

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Posted 1 week ago

“Poor service overall, 0 form of communication - poor support team who either need training, new management, or new processes. Late delivery, delivery changes. I just recommend ordering elsewhere.”

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Posted 3 weeks ago

“Wrong item delivered. No one to speak to. Message sent in return to mine said the return would be processed BEFORE the correct item was sent out. Disgraceful customer service. If I could have left a 0 star review I would have.”

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Posted 3 weeks ago

“Faulty flat top griddle sent. Overheats so badly it set the oil on fire! The flat top also buckled when heated. So oil and water was going underneath the spitting back out right at us. No reply to chat or emails”

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Posted 1 month ago

“Terrible! Avoid! bad products! worse customer service! items arrive: damaged, rusty, with missing parts! severe lack of care or compensation!”

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Posted 1 month ago

“if i could give a 0 or negitive star rating i would ordered 3 x storage cupboards that came flat packed in 3 x 2pack sets. when opened was found that all of the fixings and support bars where missing (40% of the items). After a week of hard work on their web site and emails, to get either the missing items or a refund. Adexa have said they see the case closed with no recourse to the near £1000 we spent on the items. and that we have no consumer rights as it was a business to business transaction.”

Helpful Report

Posted 1 month ago

“Don’t waste your precious time, yes they’re cheap but there’s a reason for that. Items delivered with packaging intact yet when you open it there’s significant damage. No way to return, you can’t call anyone, live chat nobody monitors. Emails left unanswered for months, yes months?! Scam company who shouldn’t be allowed to trade.”

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Posted 1 month ago

“Most useless company. Sold us a toaster that exploded. Took months to arrange to send it back for a repair in our own cost, and we got a voucher back to buy a random item that they have in stock (Toasters are out of stock). AVOID.”

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Posted 1 month ago

“Item comes with a 12 month warranty... or so you think! Dodgy terms and conditions that completely eradicate any warranty you thought you had! When the fryer broke after two uses, you are to pay for a qualified engineer to assess before they will honour said warranty. This, even for a counter-top, plug-in appliance that is not even 'installed'. Is this even legal? Do yourself a favour and buy from Nisbets. You'll be sorry if you don't!”

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Posted 2 months ago

“1 Star Terrible experience from start to finish. Address was corrected immediately via ADEXA’s own live chat, yet the item was still shipped incorrectly and is now missing. ADEXA refuses responsibility and offers no solution. Customer support is basically fake: chat doesn’t work, emails are automated, and there is no phone number. No effort to contact the courier or fix the mistake. If your order goes wrong, ADEXA will do nothing to help. Would not recommend Avoid, Avoid and Avoid.”

Helpful Report

Posted 2 months ago

“Buyer beware! In my experience, this company sells inferior goods, often damaged, and makes it practically impossible to make a claim, or return the good to them. The customer service should be renamed 'customer obstruction team'. This company has several County Court Judgements on it's records - most settled - so be prepared to take them to court toget yuor money back! Adexa Direct is owned by Hakan Baykal who also set up Catereq Ltd mid 2025. My purchase came with a detatched bolt hanging out of an electrical box on the product. They suggested I fix it myself, then said it wasn't classed as damaged or faulty, then said it was a warranty issue, which meant I had to fill in a form with a tick box agreeing that I could be liable for further costs. Only buy if you can afford to lose your money and take the junk product to your nearest tip.”

Helpful Report

Posted 2 months ago

“This has been the single worst experience I have ever had with a supplier. I ordered chairs from Adexa in November. They sent the wrong stock, failed to communicate, and then spent almost two months unable to arrange a simple collection. Two months for two unopened boxes sitting in my office. Their phone lines never work. Support does not answer. The chatbot does not respond. Their sales line answers instantly, but the moment you need help you are ignored for hours. They have even removed their phone number from their own website, which tells you everything you need to know about how much they value customers. I had to chase constantly. I drove to Nottingham myself. I carried the boxes downstairs. I called the courier directly. I emailed repeatedly. I got days of silence. Two supposed collection attempts where the courier never even set foot on the property. When I checked the label, I found that their staff member, Thomas, had not even bothered to include the business name or the building name on the collection address. No wonder the driver could not find us. Thomas has been rude, dismissive and completely unprofessional throughout this ordeal. He repeatedly avoided answering basic questions, gave vague promises, and went silent for days at a time. It got so bad that I had to track down the owner of the company myself just to get a response out of him. Even then, nothing improved. This company will waste your time, ignore your messages, blame couriers, blame customers, and take absolutely no responsibility for their own mistakes. The reviews online and the Facebook groups dedicated to the shocking state of their deliveries are not exaggerating. I wish I had seen them before ordering. Avoid this business at all costs. Their service is beyond unacceptable. It is chaotic, unprofessional and shows a complete lack of care for customers. I've had to send in excess of 15 emails and more calls than I can count!! They've come back and said they've gone 'above and beyond' to assist!!”

Helpful Report

Posted 2 months ago

“If I could zero stars, I would. I ordered an office chair, it broke the first time it was sat on. After contacting them they refuse to honour my consumer rights, send a replacement or accept a return and after a lot of back and forth I had to charge this transaction back through my bank. DO NOT BUY FROM THIS COMPANY!!! It seems they have a track record of poor products and service, I sadly found out in hindsight.”

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Posted 2 months ago

“Terrible customer service. Bought a commercial fryer from Adexa, one side was faulty from day one and Adexa still hasn’t come to repair it. I’ve chased them many times with no clear update or timeline. If you run a takeaway business, avoid Adexa — you need equipment you can rely on, and support that actually responds.”

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Posted 2 months ago

“Under counter chiller arrived with huge dent on top right hand corner. Emailed CS to advise, request a replacement and they simply point to the Delivery conditions which are laughable and would be deemed unfair & unreasonable in any Court room. I note you can find articles about Adexa been taken to Court and losing. You have two choices, unpack & examine it whilst the delivery driver waits, you can imagine that does not work and/or if the driver refuses to wait reject the item. I have emailed back and forth and been offered a voucher of a further purchase...like I'm ever going to use them again. They are cheap and would not surprise me if they actually send damaged kit knowing it's state and then try to fall back behind these ludicrous delivery conditions. Rememer you have the protection of the Sale of Goods Act and also your credit card company or bank. I have already started a chargeback request with the Fraud Department of my bank. I will now stick to the main suppliers who care about their customers receiving the goods of the quality and functionality that we should expect.”

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Posted 2 months ago

“Damages on delivery that they wont take resposibility for, next day deliveries paid for that the dont achieve, never a reponse from online chat, dont reply to emails or resolve issues. Negative reviews all over the web. Avoid.”

Helpful Report

Posted 2 months ago

“I bought two products, a glass washer & a tall single bottle fridge, they were delivered kerbside in two separate deliveries making it impossible to unpackage and inspect. We signed for and kept both products until we were ready to install them. When we unpackaged the items both were severely damaged, unusable. We contacted Adexa through their requested channel, form filling complaint online. They responded with as we did not inform them within 24hrs they could not accept responsibility, I of course told them we could not unpack these kerbside and either way 24hrs is an unreasonable time frame to report an issue, I was told I had no consumer rights as the transaction was business to business. They looked like generic , copied and pasted responses. I’m still trying to resolve this but the customer service as diabolical, we have used this company before but will never use them again as the minute something is wrong they just do not want to know. I’m left with two items of no use whatsoever, thus delayed the opening of my new business at a crucial point. Do not use if you are expecting a fair and reasonable service. We suggest they review their contract with the courier service.”

Adexa Direct 1 star review on 7th January 2026

Helpful Report

Posted 2 months ago

“This company doesn't CARE. We ordered a stainless steel commercial fridge from them. Please note they are also the manufacturer of this product. The product was delivered in a defective state and once we realised this after unboxing it, we reported the issue. After several emails, they finally responded that there is nothing they can do about it. That their T&C states that the product should have been refused at the point of delivery. I queried this by explaining to them that as the manufacturer, the onus is on them to provide aftercare for their product (especially considering that the product is still under warranty) but rather than take responsibility, they offered me a voucher on my next purchase. So i'm stuck with a damaged product that's totally useless to me. I have proceeded to the Ombudsman to make an official complaint. Just to add to these review as well. 2 Commercial sinks were ordered on different occasions from them that never came and they never offered to refund the money after 4 months. I had to contact my bank for a debit card chargeback to get that money back.”

Adexa Direct 1 star review on 6th January 2026

Helpful Report

Posted 2 months ago

Adexa Direct is rated 1.1 based on 1,199 reviews