Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.06

1.1 Rating 1,252 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,252 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 1st April 2026

N Georgiev

Adexa Direct 1 star review on 5th September 2025

Teresa

Adexa Direct 1 star review on 23rd August 2025

Alex Rowley

Adexa Direct 1 star review on 29th May 2025

Anonymous

188

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I echo the other customer reviews. Very poor customer service. We had an item go wrong within a couple of weeks. Have started a claim on their warranty form. Have sent off all the information they have requested but have heard nothing in a month. There is no phone number to call them. Their online chat can't assist with warranty claims and knows nothing. Company is useless and we will not be buying from them again as the after sales service in nonexistent. You literally can't speak to a sole. Absolute rubbish. They shouldn't be allowed to trade.”

Helpful Report

Posted 1 week ago

“Keep saying they have dispatched my freezers been waiting over a week and still not dispatched Can’t ring them as no phone number”

Helpful Report

Posted 1 week ago

“The worst customer service I've ever experienced from a company. Fridge didn't work and to get it returned and an eventual refund took weeks and a huge amount of stress. Do not use this company if you want any sort of customer service.”

Helpful Report

Posted 1 week ago

“Poor communication , missed delivery slots, broken promises, and couldnt care less about their customers”

Helpful Report

Posted 1 week ago

“Very disappointing experience with Adexa. We placed orders with Adexa for equipment required for our business, but unfortunately our experience has caused significant operational disruption. We have had an outstanding delivery that was not received as expected, while a **coffee machine was supplied incomplete with essential parts missing**, meaning the equipment could not be properly used as intended. For a commercial customer, timely delivery and receiving complete, operational equipment is extremely important. These problems have affected our ability to operate and have resulted in lost trading time and additional costs. We contacted Adexa and escalated the matter directly to management, asking for the outstanding delivery to be located, the missing coffee machine parts to be supplied, and a clear resolution to be provided. We would much rather resolve matters professionally than have to escalate complaints publicly. However, based on our experience so far, the service and fulfilment have fallen well below what we expected from a commercial catering equipment supplier. We hope Adexa now takes responsibility, resolves everything urgently and addresses the business disruption caused.”

Helpful Report

Posted 2 weeks ago

“BREAKING NEWS: Dealer loses court case over ‘unreasonable’ charges Web-based company ordered to pay end user after hearing at Chester Civil and Family Justice Centre This company is unscrupulous do not use , nil customer service when they sent me the incorrect item . Adexa should not be allowed to trade.”

Helpful Report

Posted 2 weeks ago

“Let me start out by saying that if I could give this company a 0 I would. I wish I never ordered from Adexa! I placed a really large order for my restaurant in Belize as recommended by my chef who’s British. From the get go I should’ve known. Immediately, out of stock items, HORRIBLE customer service. You can never get a hold of anyone and keep getting changed from customer service agent to another. Finally, my items received, or so I thought! Some items were out of stock from the start, and thankfully, I was refunded for those. If you are shipping out of the country, DO NOT UNDER ANY CIRCUMTAMCE, buy from them. They will not provide any of the necessary documents you need to export. Held my container for weeks trying to get these docs. So finally my container is off and here I think, I never have to deal with Adexa again. 3 months later, my container gets here, I pay the duty for all my goods and over 100 items were not in my order. Walk in cooler came in its own crate with NO cooling system. Back at it with Adexa. Asking why I waited 3 months to report the missing items worth thousand of $$$. Gave the new agent the history. Well, just got the final email that they are closing my case because they have amicably tried to resolve my situation. LMAO! Resolve? they know these items were not delivered and refuse to refund me for them. Theifs! I never write reviews! I’m a business owner and know the impact they can have but I wish I had found theses reviews before dealing with them. STAY AWAY FROM THIS COMPANY!”

Helpful Report

Posted 2 weeks ago

“Do not order from this company. Don’t be fooled by their low prices. I paid an extra £113 for Next Day Delivery, but today it has been 10 days and I still haven’t received my order. Every single day they tell me, “tomorrow, tomorrow, tomorrow,” but nothing ever arrives. This has been an extremely disappointing experience, and I would not recommend this company to anyone.”

Helpful Report

Posted 3 weeks ago

“Ordered walkin fridge quoted 5 day delivery. Item did not arrive sales team unresponsive customer service non responsive no direct line to deal with customer service. Avoid buying from this supplier at all costs”

Helpful Report

Posted 3 weeks ago

“AVOID AT ALL COST AND ANY OTHER COMPANY THAT IS ASSOCIATED WITH THEM AS THEY SEND OUT GRADED AND FAULTY GOODS THEN CHARGE YOU FOR RESTOCKING AND THE DAMAGE THAT YOU RECEIVED YOUR ITEMS. AVOID AT ALL COSTS”

Helpful Report

Posted 4 weeks ago

“After several disappointing experiences with Adexa, I feel it's only fair to leave an honest review. I have been extremely disappointed with both the products and the customer service. Over the past few months we've had multiple issues with our orders, including incorrect items being delivered, long delays, and the time and inconvenience of having to arrange returns. On one occasion we even received a sink instead of the shelving units we had ordered. Each time we were promised the issues would be resolved, but the same mistakes kept happening. The latest order was eventually corrected, but after all the inconvenience I contacted customer service to raise a formal complaint and have received no response whatsoever. As a business, we rely on suppliers being accurate and responsive. Mistakes can happen, but repeatedly sending the wrong products and then ignoring customers when they raise concerns is simply unacceptable. Based on my experience, I cannot recommend Adexa. Poor communication, repeated fulfilment errors, and a complete lack of after-sales support have made this one of the most frustrating supplier experiences I've had.”

Helpful Report

Posted 1 month ago

“I never leave reviews but this company is awful. I was sold a FAULTY fridge. Never worked from day 1. When making contact I was told to file a warranty claim, I tried to explain it hasn’t developed a fault. It arrived faulty. But after being pushed I filed a warranty claim. I was refused return or replacement, despite it being SOLD FAULTY. I just kept getting told they’d send a part that SHOULD solve it and we can get someone to fit it at our expense. So we’ve been sold a faulty product and then been told to fix it at our own expense. Refused to speak to me on the phone, refused to provide any kind of management email. I filed an official complaint via their website which was never responded to. We never received this magic part they supposedly sent out, and EVERYTIME I contacted I just kept getting a generic ‘a part has been ordered’. Now I’m £400 out of pocket with a useless fridge because this company is disgusting and has absolutely zero customer care and is quite happy to take money from small businesses for faulty products. We also ordered a glass top prep station that arrived with broken glass and they refused to replace that too. Unless you’re ordering a shelf, avoid at ALL COSTS. They do not care one bit. Money grabbing large company with soul less staff.”

Helpful Report

Posted 1 month ago

“Item not delivered . Only response we are contacting delivery company . Poor no phone number purely by email .”

Helpful Report

Posted 1 month ago

“I bought a freezer from Adaxa, and it arrived damaged. I contacted customer service expecting a prompt resolution, but they were unhelpful and did not resolve the issue. The whole experience has been frustrating and disappointing. I would not recommend buying from this company based on my experience.”

Helpful Report

Posted 1 month ago

“Ordered 2 exactly the same item. Received one correct and one 30cms longer. Worst customer service ever experienced! Just didn't care.”

Helpful Report

Posted 1 month ago

“This is by far the worst company for customer service, they point blank refuse to accept any response for the poor quality of their items. They may be cheaper but believe me the reason is the very poor quality of their items. Dishwasher is only 3 months old and clearly faulty but they insist I get an engineer report at my own cost !”

Helpful Report

Posted 1 month ago

“AVOID.AVOID.AVOID.AVOID.AVOID. AVOID PLEASE CHECK OUT ALL REVIEWS BEFORE PURCHASING FROM THIS COMPANY. They illegally supplied previously returned broken goods which were sold to me as new. The items had clearly been resealed and had previous delivery tickets removed from the packaging. They were also stupid enough to even provide me with this evidence by putting on the supplied picking note, that the goods had been picked from the returns department! Customer service doesn't exist, all AI chat, no telephone numbers and impossible to speak to anyone. All communication drops out when you challenge them professionally. They then want to charge you to return the damaged goods which they have knowingly supplied as damaged returns, when you refuse AI offers compensation for a menial percentage of purchase price, they then have your money! Have reported to our bank, trading standards and instructed my lawyers so nobody else is caught. For obvious reasons there are no photos attached, but my case is almost identical to the previous reviewer. Clearly a fraudulent business run with intent to deceive by Hakan Baykal and MD Kevin O'Donaghue. AVOID.AVOID.AVOID.AVOID.AVOID.AVOID.AVOID.AVOID.AVOID.AVOID”

Helpful Report

Posted 1 month ago

“Disgusting how they treat their customers. They deliver faulty damaged items and then offer you £40 compensation and refuse to exchange. I’m still awaiting trading standards to contact mr”

Helpful Report

Posted 2 months ago

“Ordered TC-097 cabinet (Order 1726410). During assembly I discovered 12 cabinet-mounted drawer rails were missing. No complete parts checklist was supplied, making it impossible to identify the missing components immediately on delivery. Adexa declined to provide the missing parts and instead suggested sourcing replacements myself from a hardware store. The unit remains unusable without the missing components. Communication was by email only and my request for a practical resolution was refused.”