Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 1,041 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,041 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 29th May 2025

Anonymous

Adexa Direct 1 star review on 7th February 2025

Mark

182

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is not a good company to buy from Made an order which I’ve received it on 2 different dates and had a part missing from what I’ve ordered which I called them and reported the missing part they told to wait the part never arrived. Wrote to them they offered me a partial refund when I refused it they told they can’t assist me anymore as I’ve not reported the missing part that they told me to wait for it now they’re saying i should have reported within 24 hrs which I did and been told to wait. This company is a SCAM”

Helpful Report

Posted 5 months ago

“What a sham of a company, products supplied damaged and after weeks of complaining they basically say they will do nothing as its your fault for accepting the delivery. In the event you want to return a product they insist that you pay for the transport + 20% restocking charge + an admin fee, all in all you have to pay almost the cost of the item. In all my years of working with commercial suppliers I have not come across a company that blatantly does not care if you get a product that is undamaged or in working order. There is no after sales service and the products are often poor quality. Avoid this company at all cost and purchase from other reputable companies.”

Helpful Report

Posted 5 months ago

“I wish I had checked the reviews here first. Equipment is faulty, impossible to return I would advise people intending to purchase from this company to buy else where”

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Posted 5 months ago

“A disappointing company that wasted my time waiting for an item. More than 20 days after ordering, I had to proactively check to find out it was not in stock.”

Helpful Report

Posted 5 months ago

“I purchased a glasswasher in August. The overheat stat had cut out 4 times since August. I have had over 30 years of experience repairing machines so I knew the overheat stat was faulty. I rang Adexa service and I was on hold for over 60 mins until I spoke to anyone. i was told to take a photo of the part, a photo of the serial number plate and a report from a qualified engineer. Having over 30 years of experience I wrote a report on my companies official job sheet. Two weeks later I get a response from the service department requesting the information I had previously sent. This level of customer service is totally unacceptable and the customer I sold the machine to was left without a working machine for over 2 weeks. I will not be purchasing any more equipment from this company.”

Helpful Report

Posted 5 months ago

“If I could leave 0 stars I would because their customer care and service is non extant. I have called customer serviced twice and have both times been on hold for almost 2 hour. The customer service lady was rude and unhelpful. The trolley we receive was completely broken before delivery and has not been removed from its box. However because of a time delay due to school holidays and a wrong email, Adexa refused to replace or discuss the broken trolley. We now have a broken brand new trolley that we will have to dispose of as the broken parts are hard plastic and can't be repaired. I did not even get an apology from your customer service about the long wait on the phone, the fact that the trolley was broken or that you won't be helping us. Just; We can't do anything to help you because of the long delay between delivery. (About 6 weeks from receiving it) The item is still in the box as received sitting in our school reception office.”

Adexa Direct 1 star review on 17th December 2024

Helpful Report

Posted 6 months ago

“Here’s an example of a critical review for an online seller: Terrible Experience - Avoid at All Costs Rating: 0/5 I had the worst ever experience with this seller.Ordered over 2k worth items. Only part of the order arrived, some items were damaged. The quality was subpar. To make matters worse, their customer service is non-existent. I tried reaching out multiple times via email and phone, but no one responded. When I finally got a reply, it was dismissive and unhelpful. They refused to process a refund for the damage items and pay back money for the items that they had never been sent. This seller clearly doesn’t care about their customers or the quality of their products. Save yourself the frustration and shop elsewhere.”

Helpful Report

Posted 6 months ago

“The worst company in the world, absolutely scammers”

Helpful Report

Posted 6 months ago

“I was a little wary after reading other negative reviews... Should have paid more attention! Had a fridge delivered. It's DOA - doesn't get cool. Chased and chased via email, live chat - they just don't respond. Tried to call - you are permanently at "position 10 in the queue", it never goes down. How on earth can a company exist like this in 2024, what a joke. I'll end up going throguh card company to get a refund, what a waste of everyone's time.”

Helpful Report

Posted 6 months ago

“Adexa are absolutely rubbish You can't get anything fixed without a report and we have a condemned sign on their oven. The other one don't work properly either and not sure how to get a report on that.”

Adexa Direct 1 star review on 9th December 2024

Helpful Report

Posted 6 months ago

“Horrible company avoid like the plague wasted 15 hours on the phone to these 5 weeks after the order offered me a refund with fees because they couldn't offer a solution. Please do not buy”

Helpful Report

Posted 6 months ago

“Terrible customer service.. sent the wrong missing brackets”

Helpful Report

Posted 6 months ago

“Below is a summary of the key issues and my concerns: 1. No Tracking Information Provided: Despite Section 3.8 requiring customers to follow tracking emails, no tracking information was provided to me due to the delay. This left me unable to monitor or prepare for the delivery as normal. When contacting the courier, I was unable to get any information and was told to contact Adexa for update. 2. Lack of Communication: Adexa failed to communicate the delay or the reasons behind it, causing unnecessary inconvenience and frustration. I contacted the company on 26th, 27th, 28th, 29th of November and 2nd of December. I was told an update to the delivery would be provided via email, no customer service agent responded as promised. 3. Request to Cancel Ignored: As per Section 4.2 of your terms, I submitted a written request to cancel my order on 29th November due to the poor service and delay in delivery. This request was ignored, contrary to your cancellation policy. 4. Damaged, Mispicked, and Faulty Item: The item delivered was damaged, mismatched, and faulty upon arrival. It showed clear signs of prior use, lacked protective wrapping, and was missing parts. These are unmistakable indications that the product was not new, as described. 5. Notification with Evidence: In compliance with Sections 3.12 and 5.3 of your terms, I notified Adexa and I supplied photographic evidence showing the condition of the box, the missing parts, and the damaged, used state of the item.”

Adexa Direct 1 star review on 6th December 2024

Helpful Report

Posted 6 months ago

“I purchased 26 pieces of 2/3 electric chafing dishes from Adexa, and within just six weeks, three of them have already stopped working. The quality of these items is disappointing given the cost involved. To make matters worse, when I reached out to their customer service for assistance, I ended up waiting on hold for over an hour without getting any resolution. This level of service is unacceptable, and I regret choosing Adexa for my needs. Save your time and money and look elsewhere if you're considering a purchase from them.”

Helpful Report

Posted 6 months ago

“DO NOT USE THIS COMPANY.. Here is my on going story.. I purchased at item at 6am, I realised the item I wanted was the more expensive and bigger version so immediately sent an email asking if it was possible to change the order. No reply. I then called was on the phone for 30 minutes waiting. Spoke to a representative who advised my my order could not be cancelled as it had gone to shipments now the time is 12pm. If I wanted to cancel it would cost 25% of the fee already paid and it would still be sent and I would have to return. I then requested to speak to manager. No call back 2 days later. I emailed my complaint. The response what that they saw no wrong doing so diddnt feel the need to respond to my enquiry. 1.5 weeks later I have had no item I call back and am told the item was cancelled (I had not had a refund) and yes they could refund me minus the 25% I said I would rather have the item. They then told me I could not have the item unless I paid £50 for DELIVERY!! What on earth!! I had just paid £550 for my items… ABSOLUTELY DISGUSTING STAY CLEAR!”

Helpful Report

Posted 6 months ago

“Sevice is basically non-existent and their policies are laughable. I have spent the last week emailing, calling (on hold for over an hour), using their live chat and sending images on their request with zero response or answer. They incorrectly sent me the same piece of an incomplete order. They will not fulfil the order that I've already paid for and they incorrectly sent until: I send images of the incorrect order, they send a return label, item is collected, checked into their warehouse. Each step taking 24hr - 72hr, turning my next day delivery into an almost month long process off the back of a mistake on their part, not mine. Mistakes happen, that's normal, it's how you handle them that's important. And Adexa, you fail miserably!”

Helpful Report

Posted 6 months ago

“Disreputable Company Bought a chest freezer 30th April 24 allegedly in stock for dispatch delivery 3 days. 3 weeks later freezer arrived. Plugged it in to chill overnight. Next day freezer lid would not open, the airlock was so great the freezer could be lifted off the ground. Customer services said we will report it to management. Two weeks later still no response. Chased again and asked for the freezer to be collected. Told they could not take goods back without the original packaging unfortunately for them we had already put it back in the box it arrived in. Excuse 2 for not collecting, it must be on a pallet, although it was not delivered on a pallet, sourced a pallet. Excuse 3 for not collecting, it needed to be banded to the pallet. Got that sorted. Still not collected. Item eventually collected. Had to chase for progress of return. Email was received asking if I would like a refund or replacement. Requested a refund. Four weeks later just about to chase refund when out of the blue we get a call from a delivery company to say that the delivery of our Adexa freezer would be delayed. Told them not to bother I had not requested a replacement freezer. Immediately contacted customer service; after the usual tedious wait to be told they would quickly speak to management. The embarrassed customer service operative told me that I would be charged £120 delivery fee and a restock fee of 25%. Did a charge back with my credit card company who upheld my case and refunded. I was told that Adexa had the right to appeal which of course they did a total of 3 times. Only when the credit card company referred them to Master Card did they accept our dispute on 31st October. This company wasted five months trying to defraud me because they could not admit that they had made a mistake.”

Helpful Report

Posted 6 months ago

“Bought a cooker from this company shocking service delivered with damaged top part of over, would not help in any way , could not return, or they would not even replace the damaged top part which was the easiest option, said we should of unpacked it at road side delivery to check not damaged and our fault , looked like they had tightened the srapping to tight on cooker and this bend the top of stainless steel top part , we had to bang out the dents in it to make it the best we could then spend £265 on again engineer to pass it fit for use, Megan who we spoke to was about as useful as a ashtray on a motorbike, use this company at your peril.would have liked to leave NO star.”

Helpful Report

Posted 6 months ago

“such a big scammers. i placed an order for Stainless steel Gastronorm Pan GN1/6 Depth 100mm | Adexa PH602 and lids with two other items on 11th Nov. and paid next day delivery charges. they delivered 8 pans and lids. and today when i called them they are saying they delivered 8pans and 20 lids but remaining will come very soon. and i got only 8 pans and 8 lids. so they will return the money for the 12 pans thats all and as they delivered few items already they cant refund delviery charges. never ever i will buy from them again.”

Helpful Report

Posted 6 months ago

“Worst company I have ever dealt with. I ordered 2 work benches and one was delivered damaged beyond use and with a whole box of parts missing. Unfortunately I didn't make the delivery driver stand on the driveway while I opened and inspected every single part. Was eventold I should read the terms and conditions properly in the future when I phoned to complain. I'm £300 out of pocket and there's nothing I can do about it. Please, please, please don't use this company. They are just taking good money off people with absolutely no customer care whatsoever. I'm still a little shell shocked having just got off the phone with them knowing I've just thrown £300 in the bin! Be careful with these people!”

Helpful Report

Posted 6 months ago

Adexa Direct is rated 1.1 based on 1,041 reviews