Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.06

1.1 Rating 1,199 Reviews

1 %

of reviewers recommend Adexa Direct

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1.1

Based on 1,199 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 35%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 5th September 2025

Teresa

Adexa Direct 1 star review on 23rd August 2025

Alex Rowley

Adexa Direct 1 star review on 29th May 2025

Anonymous

186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Why didn't i read the bad reviews first. orderd a Grey storage cabinet for my shop it arrived 5 days later box all batterd and ripped and cabinet damaged and bent on the corner plus they had sent out the wrong colour..Emailed them straight away didn't get any response till 3 days later saying I wasent in the 24 hour time frame so they couldn't do anything.so I kept on asking questions she said they would give me a £15 voucher to use next time I order as if iam stupid enough to do that again...then they said the damage wasent to bad so I would be able to use the cabinet.what part of no don't u understand its damaged and the wrong colour if I wanted black I would have brought black...about 10 emails over the past week still no further forward not getting anywhere with the company a refund has bein mentioned and that's it nothing has bein sorted..dont waste your money with this company there very hard work don't want to help u or sort anything out.”

Helpful Report

Posted 5 months ago

“Ordered and recieved a fridge, it had a missing shelf support bracket. Flagged it to Adexa, they refused to send as I was over the 24hr to report it. But I never unpacked the fridge for 2 weeks. I offered to pay for the bracket, they replied we don't sell parts, Google it. #shocking”

Helpful Report

Posted 5 months ago

“Paid for next day delivery - which was about £20. My delivery arrived OVER 2 WEEKS LATER. Terrible customer services over email saying I was in the wrong not getting my order in soon enough (?!) Until another person took over and admitted they were in the wrong and would issue a refund. It has now been a few months - still no refund and they do not answer emails. Awful, do not use Adexa.”

Helpful Report

Posted 5 months ago

“Goods arrived damaged. Can't get a response from anyone about a replacement. Have read the reviews and we've given up - and are putting the damage right ourselves - it's just too much effort to argue! Yes, they're unprofessional and their damage / returns policy is completely inflexible and unworkable - but we're too busy to take on the fight. AVOID THEM!”

Adexa Direct 1 star review on 6th October 2025

Helpful Report

Posted 5 months ago

“Please don't order anything Worst company I ever seen I am a trade customer Ordered goods for my customer on 9th of September & paid for next day delivery until now some items not been delivered When I call never answered or sometimes waiting for an hour Even for email they don't send reply I don't know how they run their business”

Helpful Report

Posted 5 months ago

“This company will rip you off. Sent out damaged goods and only offered 5% refund instead of replacing item stating their terms and conditions which I had met. DO NOT USE THIS COMPANY.GO ELSEWHERE”

Helpful Report

Posted 5 months ago

“Pay the item,and never arrived. How this company can still exist?”

Helpful Report

Posted 5 months ago

“I ordered a Freezer from their website. The Freezer arrived to my house completely damaged on one side. a very large dent all along the side of the freezer. When calling the company up immediately to complain they offered the following: OPTION 1: Keep it and have £70 returned. OPTION 2: 25% charging me as they are returning it back into their warehouse AND I need to arrange a courier to collect the item and send it back to Wales (I am in London). THIS IS TOTALLY UNACCEPTABLE and they will not take ANY form of blame. I would be ok to return and be refunded and buy it elsewhere but the item was DAMAGED totally on delivery. ABSOLUTELY AWFUL!!”

Helpful Report

Posted 5 months ago

“YOU HAVE BEEN WARNED BE WARNED – IN THE EVENT OF RECEIVING A FAULTY PRODUCT, ADEXA WILL NOT TAKE RESPONSIBILITY FOR COLLECTING AND REFUNDING YOUR ITEM We urgently required a new freezer and found an appropriate model online on the Adexa website. It's favourable energy rating appeared to be unmatched by any other product we found. If only we were not overcome by the sense of urgency and had spent some time doing the research and reading the reviews - the following is a warning to anyone thinking of purchasing a product from Adexa. - The freezer arrived approximately on time. We immediately let rest before following the instruction to turn on and start the unit - After more than 24hrs, the freezer did not reduce the temperature below 15 degrees C. There was clearly a problem. We tried resetting and starting again - yet no luck. We took video of the steps we took, and the info screen at various times, to at least capture some sort of evidence. And then submitted Adexa's 'warranty form' to begin the process of a return and refund (In the meantime we were £400 down, and left without a home freezer, so were forced to purchase elsewhere) - After several days of no response from Adexa, we try calling - it took several days to finally get through to someone (some days I would have my phone seemingly in queue all day, before getting the front and then having the call cancelled). Once we did get through to someone, we were told that they we unable to organise a return/refund as that was dealt with through a separate warranty department/company. There was no way of contacting them other than to submit the form (which we had done a few weeks prior). - After a month of waiting I go onto the Adexa website and send a message through their online chat - low and behold, within a couple of hours of sending the message, we receive an email response to our warranty return request. This comical process served as our only means communicating and getting responses to our emails moving forwards. Our mistake for not assuming their online chat was the only means of nudging action from them (ADVICE FOR ALL - WHEN CONTACTING ADEXA, THEY ONLY RESPOND TO ONLINE CHAT, NOT EMAILS/PHONE CALLS) - After several more weeks of replying to emails, and messaging in online chat to coax an emailed response, we were finally in a position to repackage the item, print and attach a returns label – with the reassurance of receiving confirmation that Adexa will arrange for collection and we would be entitled to a full refund if the unit was indeed faulty as we claimed. - Sadly this sense of hope was erased pretty swiftly – after again having to coax a response to our emails by sending an online chat message. We have now been told that we would have to pay to return the freezer unit, and that we would not be entitled to a refund – only a repair, or an ‘Adexa coupon’ if non-repairable. In summary this company is an absolute con and has effectively robbed us of £400. AVOID AT ALL COSTS.”

Helpful Report

Posted 6 months ago

“I placed an order on 19/08/2025, delivery stated was 3-5 days. 30 Days have now passed and I have not received any items, nor a refund and no communication at all! Avoid these scammers at all cost. The level stress, financial loss and wastage of time they are causing UK businesses is beyond belief! Furthermore, they are posting fake positive reviews on Adexa's trustpilot every time a bad one goes up. How are trading standards allowing this to happen?”

Helpful Report

Posted 6 months ago

“Appalling customer service, ordered a medical trolley,arrived with 2 legs missing, rang, emailed, live chat.......nobody responds, going to report to trading standards and their ceo on LinkedIn”

Helpful Report

Posted 6 months ago

“Ordered a hot cabinet from them and it still hasn’t arrived nearly 4 weeks later. No response from emails or phone calls and after waiting on the phone for 5 hours 45 minutes and being number 2 in the queue they terminated the call. Absolutely disgusting service and will never use them again, stay well clear”

Helpful Report

Posted 6 months ago

“This company is an absolute joke. Do not use them. Impossible to get hold of anyone to discuss order, delivery etc. Just been on hold for 6 hours then got disconnected when apparently number 2 in the queue”

Adexa Direct 1 star review on 17th September 2025

Helpful Report

Posted 6 months ago

“Citrus juicer is presumably made with very cheap not so durable plastic, so cheap in fact it fell apart at the sound of a sneeze from a foot away in under 60 days from new. do not waste your £800. Very poor quality item indeed. Customer service called it wear and tear i call it daylight robbery.”

Helpful Report

Posted 6 months ago

“Adexa have turned their live chat off - currently showing OFFLINE Phone lines automatically terminate the calls. No email replies. Missing items on order and no way possible of making contact all communication has been cut. SHOCKING STATE OF AFFAIRS!!!”

Helpful Report

Posted 6 months ago

“Very poor service!!!! Don't waste your money and time with them”

Helpful Report

Posted 6 months ago

“Very slow response and delivery”

Helpful Report

Posted 6 months ago

“Terrible Terrible experience so far, a stainless steal sink unit clearly damage in transit, waiting 5 hours at caller 17, won’t refund or replace the product, so looking like a trading standards issue and judging by the comments it seems a popular decision”

Helpful Report

Posted 6 months ago

“Ordered a patio heater in the sale. When it arrived the parcel was rattling and had a sticker on it saying damaged goods! Bits of glass fell out of the corner. Adexa ignored our complaint until I told them the goods were unfit for purpose under general sale of goods actually and I would be contacting trading standards if we didn't get a refund. That finally got a result and we have been refunded. We were told the parcel should not have been sent out. They didn't want it back some opened it to find three broken units inside!!! What a grossly inefficient company!!”

Helpful Report

Posted 6 months ago

“Bought and paid for a double door fridge and still not arrived over a week (9days) despite 3-5 days was promised. Only want to know the status, called their customer service, waited over 4 hours, from position 19 to 1 and waited for an hour at position 1 and was cut off at 5:02pm. Tracking number of the delivery does not work. Would not buy from them again.”

Helpful Report

Posted 6 months ago

Adexa Direct is rated 1.1 based on 1,199 reviews