Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 1,041 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,041 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 29th May 2025

Anonymous

Adexa Direct 1 star review on 7th February 2025

Mark

182

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would rather give no stars do not buy from this company”

Helpful Report

Posted 9 months ago

“I bought the commercial kitchen sink. Delivered broken. Playing delay tactice asking me to send them code, saying my reference number is incorrect etc to avoid refund or return. Regret not reading reviews first. Really apalling company, fraudulent, poor customer service, poor product quality. Disastrous, wondering why they’re still trading. These people has to be reported. Prices are deceptive, don’t deal with them.”

Helpful Report

Posted 9 months ago

“I got relief after been duped of about 555,000$ by money laundering fraudsters, kept me in traumatized but as God never fails. I got introduced to theresachin recovery group and they helped me recover all my lost funds with their experts, I’m glad to be happy again. You can reach them if you’ve got related issues like mine giving you sleepless nights & overthinking, definitely you will get redemption like me too. Talk to them through Email : t h. e r e. sa ch in. 1212. @ g m. a. i l . c. o. m WhatsApp/Call : + 1 2 3 4 3 0 0 1 5 4 4”

Helpful Report

Posted 9 months ago

“I am so annoyed I didn't read Reviews first! We bought a commercial dishwasher and it stopped working after 5 uses. No customer service and no sign of a replacement or refund. I strongly recommend you DO NOT use this company.”

Helpful Report

Posted 9 months ago

“poor quality products break within a year there warranty is ridiculous they offers parts warranty which you are expected to hire an engineer to diagnose the problem and get a report sent back to them to then send the parts. this is under a year”

Helpful Report

Posted 10 months ago

“Shocking Business Practice and breach of rights I strongly advise against purchasing anything from Adexa Catering Equipment. Their products are shockingly substandard, breaking down after minimal use, which is completely unacceptable for any professional setting. But what's even worse is their appalling customer service. The staff are belligerent and seem trained in delay and distraction tactics, all designed to push you past the return window. Once that happens, they flatly refuse to honor any returns or refunds. To add insult to injury, they won't even provide copies of their complaint procedure, leaving you stuck in a never-ending loop of frustration. This company blatantly breaches the Sale of Goods Act and the Consumer Rights Act, disregarding any legal obligations they have to their customers. Save yourself the headache and take your business elsewhere—Adexa is a disaster waiting to happen.”

Helpful Report

Posted 10 months ago

“DO NOT DEAL WITH THIS COMPANY absolutely appalling Ordered in Feb 24 3 items 1 delivered They insist 2 were Then told out for delivery Then told weeks later out of stock Seen same fridge on website rang as a ‘new customer ‘ told 6 in stock Then rang customer services Told out for delivery Never came Again told out for delivery Never came Now august 6 MONTHS LATER and nothing !!! Do not do business with these guys Need any proof please feel free to email me”

Helpful Report

Posted 10 months ago

“Very bad company”

Helpful Report

Posted 10 months ago

“Product design of electric fryers are dangerous. Safety catch won't hold properly, Adexa don't care that I was burned badly from the hot oil that splashed up and hit my face.”

Helpful Report

Posted 10 months ago

“If the start was not existing this is what I would of scored. The most awkward company you can imagine. Purchased from them stainless-steel cabinet for the business. It has arrived all damaged and the wrong item and they just played the game more photos , unclear photos, video etc. The compensation is a joke £6 voucher or 50% discount, really who would be that silly to purchase again. Please be aware and DO NOT USE”

Helpful Report

Posted 10 months ago

“Awful company!!! I wouldnt even them 1 Star!!!!! not customer service what so ever, DO NOT buy from them!!!”

Helpful Report

Posted 10 months ago

“Absolutely awful to return. Worst sales team. Not bothered about client just getting the money n.sakes from.you. Spent thousands with this company. Silly didn't read reviews first. Wanted to return 1 item because it was nit for use in my shop coffee machine sold as commercial. Opened it and not for use in anywhere but your house . To return theh take 25% off the profit they sell it you. AVOID AT ALL COSTS. S”

Helpful Report

Posted 10 months ago

“Disgraceful customer service. Ordered three large metal cabinets at a cost of almost £700, upon assembling the third cabinet noted a factory defect, meaning a door could not be installed. Notified them and asked for a replacement door, or for them to cover the cost of rivets, a rivet gun and paint which I will have to buy to rectify myself. They refused this, offered £15 or store credit, stating I hadn’t notified within 24 hours of courier damage. Have advised them more than once that this is NOT courier damage, this is a factory defect, and customers cannot be reasonably expected to inspect every little component within 24hrs of arrival. The IES should be subject to QC before sending, which they clearly aren’t. All three cabinets have identical dents in identical places, clearly a factory handling or packing issue, nothing to do with courier damage, again they are clinging on to their 24hr courier damage policy. Avoid this company, they do not read emails properly and their customer service is truly shocking.”

Helpful Report

Posted 10 months ago

“https://youtu.be/8GylxRYOYrU Adexa Direct , why you should read reviews before buying AVOID AND READ ALL REVIEWS BEFORE BUYING i didnt and now this is my story , gas oven day one at 320pm delivered , next day informed them the clicker on the hob dont work , THEY REFUSE REPAIR , REPLACMENT OR REFUND point blank they take your money but dont want anything else to do with it , but ill charge back my money , avoid the scammers at all costs”

Helpful Report

Posted 10 months ago

“*** DO NOT BUY FROM THIS COMPANY AT ALL *** I would give multiple minus stars! that's how appalling this company is. Hides behind terms and conditions, doesn't give a hoot about the customer.”

Helpful Report

Posted 10 months ago

“Very bad service I ordered new fridge paid full end up received damage Frige!!! No one help me to! I barrow money to buy new fridge for my shop the delivered me Frige fully damage not working at all!! I am not gonna give up till I get my money buck Please don’t order from them!!!”

Helpful Report

Posted 10 months ago

“Should be zero or minus stars to balance good reviews if they exist. I can't understand how company like this is allowed to trade. Ordered few times, evey single item was damaged. They don't they accountability for it. No way to exchange it, get a refind or return the item. Customer service does not exist and whoever is there pretending a service its totally rotten from ignorance and decency Its wrong and frustrating. I've had my fingers burnt using this company. They proudly put their name on goods as a make which I believe are imported from china. If not that even worse because the quality is terrible same like company. Be aware, pay more elsewhere and enjoy your purchase. Keep away from ADEXA. I hope that for all these problems they cause to people will be pay them back one day.”

Helpful Report

Posted 10 months ago

“I bought a fryer and it arrived damaged. I contacted support who said they would give me a voucher and then they changed their mind saying they wouldn't give me anything. I think it's a disrespect to the customer.”

Helpful Report

Posted 11 months ago

“This is the worst company i ever been to. We brought a freezer for about 700 pound .guess what when we recieved our item it was fully used we ordered 'BRAND NEW FREEZER' when we tried to call back they said they cant do anything because i didnt contact them on the first day but we Tried to give them a call but thry wont answer at all we emailed them but gets a reply after 3 day this is absolutely disgusting i asked them that i could like to get a refund but they said they will take 20% vat and aditional 144 pound. I first thought they were joking but they wasn't i just want to say this is a absolutely scam and do not fall this thr atitude was rude.i dont know how many people been scammed the worst company ever never reply on email . we will never come back .not the first time i ordered from here”

Helpful Report

Posted 11 months ago

“DO NOT BUY FROM THIS COMPANY. THEY WILL SUPPLY FAULTY GOODS AND SCAM YOU. THEIR TERMS AND CONDITIONS ARE NOT LAWFUL.”

Helpful Report

Posted 11 months ago

Adexa Direct is rated 1.1 based on 1,041 reviews