Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 1,041 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,041 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 29th May 2025

Anonymous

Adexa Direct 1 star review on 7th February 2025

Mark

182

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do Not use this company. If you get through on the phone they are very rude and the guy who answered is a complete b3ll 3nd. any e mail is full of sarcasm. DO NOT USE ADEXA”

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Posted 11 months ago

“Total Scum . Charging me a return fee for a faulty boiler after 2 weeks from new Your Pure scum”

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Posted 11 months ago

“PLEASE! PLEASE! PLEASE avoid this company at all costs! Its wrong that they are allowed to trade. Goods arrived damaged, customer service is non existent and returns impossible. Its wrong and frustrating. I've had my fingers burnt using this company. They are a middle man. Stuff comes from china and moves to several depots in uk before coming to you. Hence most stuff is damaged. Please don't give them your money!”

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Posted 11 months ago

“Unable to give no stars. Awful website, customer service. Poor quality products. Do not order from this company. Definitely a scam. My unit was damaged. They have refused to replace. Taking them to court.”

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Posted 11 months ago

“**DO NOT ORDER FROM THIS COMPANY** If I could leave a 0 rating I would. You pay for next day delivery, it takes a min of 4 days. They take your money for items that are out of stock and tell you you can't request a refund until you receive the rest of your order, then when you request the refund they tell you it has to be approved. I am just about to do a chargeback, as they will not send me confirmation of the refund, infact they just ignore me when this has been requested. The customer service is beyond a joke, they cut the chat off when you ask them something they don't want to answer, and they are the rudest people I have spoken to on the phone, and they ignore any email that is sent. They also advise you to check all items for damage before signing for then, but then the DPD driver refuses to let you do this and tells you if you open the box they are unable to take it back. The items I received, luckily had no damage but had zero packaging inside the box, had just been thrown into a cardboard box. Save your money, avoid a stressful experience and order from somewhere else.”

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Posted 11 months ago

“How is this company still trading‼️ Are you having issues with getting a refund for Faulty or incorrect items❓ Make a money claim against them, it’s very easy on the gov.uk website, you will also get the claim fee back plus interest 💷”

Helpful Report

Posted 11 months ago

“The worst customer service you will find, long story short, items arrived damaged, the company "deemed" on their own words and based on their own judgment it would not be worth replacing, but offering a partial refund or credit, so far I haven't received neither, a foot cap was missing in on of the chairs which they responded with a page long email with terms and conditions about missing items and damage items, and how they are not reliable for if it's not reported within 24h (WHICH WE DID by the way) but none the less, a missing cap, a piece of plastic that they missed and could easily post, but no, at this point we just want a refund and not have to deal with this company. Also their average time to respond is 2 days (but that is if you constanly enter the chat to ask for updates”

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Posted 1 year ago

“AWFUL COMPANY, Customer service skills not existent !!!! BEWARE, we ordered some storage boxes, and although the outside packaging was not damaged the contents were unusable, (obviously damaged goods had been packed and sold on) after finally contacting the company, we were told that the items couldn't be replaced as the items should have been checked before the delivery driver left, (how is this even possible on the side of the road!) we are left with boxes that we can not use, I would never use this company or recommend to anyone”

Adexa Direct 1 star review on 17th June 2024

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Posted 1 year ago

“Very bad company.Don't buy from them. They don't answer the phone”

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Posted 1 year ago

“I Manage a Plumbing Business and ordered a tap from this company for a Nationwide Brand. Tap supplied leaked in 3 places and when asked for a refund they stopped emailing. I've called and IF you are lucky enough to get through they simply say wrong department and they cant help. Will Never use this company again. on going since may 15th”

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Posted 1 year ago

“I paid for an item and never received it. When I called them, waited 1 hour 35 minutes to talk to someone. They are not refunding or sending the item. Stay away from this company. Adexa Direct is a doggy company .”

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Posted 1 year ago

“Possibly one of the worst companies i have ever dealt with. They constantly tell lies about when an order will be sent, they try and hide behind their terms and conditions and when you point out the terms they have actually breached they stop responding to you. I am actually amazed this company is still going with such poor levels of customer service and seemingly unashamed deniability to any of their actions. Trying to reach out to their MD personally (Hakan Baykal) to see if he knows just how poor the service is but by looking at the reviews, he probably knows and doesn't care. Now i month into trying to get this order and keep being told "48 hours"”

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Posted 1 year ago

“I had to provide video evidence proving it doesn't work, it's been 2 weeks now since it arrived faulty no one taking ownership or apologising for sending out faulty items, or even trying to help solve this, I am just being ghosted! I have had to buy elsewhere to get one for a busy weekend ahead. Disgraceful then you see the court cases on line with them and realise they don't care about good customer service!!”

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Posted 1 year ago

“We have placed an order with Adexa and got notified by their delivery firm that due to some delay at Adexa the planned delivery slot was missed. Since we went on holiday we asked Adexa by email to delay delivery till our return. No response from them but the delivery firm texted that they would deliver the next day. It was impossible to get in touch with the delivery firm (panther) so I went back to Adexa. Was told over the phone that they can't delay delivery till after our return from holiday and if we can't accept the product on the day dictated by them it would go back to the depot and there would be a penalty of £120 plus 25% of the order value. Same penalty would apply if I cancelled the order. Seriously? Case is ongoing but based on this experience I can only recommend staying well away from them!”

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Posted 1 year ago

“Horrendous scammers , goods damaged in transit twice and told us the minute we tick the little box , when playing the order, we are responsible for the damaged items and cannot get an exchange or refund .. there are over £700 people on Adexa’s do not buy page on Facebook.. they need closing down!!”

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Posted 1 year ago

“Transferred funds direct to their bank account and confirmed our transfer by email. No response from the company on any of their customer services department emails or live chat (which never seems to be live). Days after transferring funds, still no confirmation of order. Beginning to think we have been scammed.”

Helpful Report

Posted 1 year ago

“Terrible company. Doesn't care about the Sales of Goods Act. Faulty products and makes Customers pay to return damaged goods they've damaged”

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Posted 1 year ago

“Do not order from this company unless you want horrendous customer service and charged almost the full amount to return faulty and damaged goods.”

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Posted 1 year ago

“The minute you tick the box on ordering , you make yourself responsible for damages , they have you tied up, two Facebook groups set up with hundreds of people out of pocket..,scammers!!”

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Posted 1 year ago

“Little more than a scam experience. Bought two products from them, one was a commercial ice machine. Machine arrived and we fitted it. Asked specifically before purchasing if the hopper was frozen to preserve the ice. Was told it was. Turned the machine on, after a couple of hours it was clear that the hopper is not frozen and there was just water. We switched the machine off to speak to Adexa. Came in the next morning to find that the machine has free-flowed water from the mains and flooded out our newly redecorated bar. Went on their online chat to report the issue and ask for a refund/replacement. After typing the problem, waited 40 minutes in the live chat for a reply, none came. Called their number, waited for 15 minutes at position 10 and never advanced so hung up and messaged them on their web contact form. Got a reply back asking for a video of the fault. Replied that it wouldn't be possible to video it without again flooding our venue and causing damage which we just repaired. They ignored this email. Called them again today. Staggered by the tone of the call handler. Explained the situation and she actually said there was no choice e but for me to re-flood our venue deliberately to get a video of it. I advised that this is a ridiculous suggestion to use an unsafe product deliberately and was told that they will not engage further unless we deliberately turn on a faulty product again and cause further damage. She then aggressively hung up. I called back - after waiting in a queue got through to the same lady to be told the same thing. She refused to give her name, refused to give a call reference and told me they do this specifically because they don't want customers having records of any calls. I explained this already looks shady. I asked how the operator would feel if she had the tone she was giving as a customer - she said, insolently, "Oh I'd be really frustrated, but that's just this company." Eventually she advised that I could request a manager to call me back within two days after I really pushed. I said I would like this. Confirmed they would definitely call back and was told not. She said that the manager "may decide they don't want to call you, in which case we'll do nothing about the faulty product and you'll just have to accept that". I am literally reeling from the call - I've never come across such a tone before. Basically, "we know there's a fault, but we literally don't care, won't do anything and will expect you to put yourself and your property at risk by using a faulty electrical item that is leaking water". I've just spoken to my bank to begin a chargeback request. Unfortunately we paid by debit card rather than credit card so they may have less abilities to reverse the payments. If there are issues I will raise a County Court application against this company instead. It is fundamentally unreasonable to expect customers to use an unsafe product further in order to get a refund when they are already reporting it as unsafe and as having caused damage. I will also include costs for the damage already caused to our venue.”

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Posted 1 year ago

Adexa Direct is rated 1.1 based on 1,041 reviews