Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.06

1.1 Rating 1,199 Reviews

1 %

of reviewers recommend Adexa Direct

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1.1

Based on 1,199 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 35%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 5th September 2025

Teresa

Adexa Direct 1 star review on 23rd August 2025

Alex Rowley

Adexa Direct 1 star review on 29th May 2025

Anonymous

186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cant reach on their phone ringing 01788222410, waiting in a queue no 20 from morning. Item ordered for the next day delivery, but week later as of yesterday, no item, agent told about experiencing delays. Online Agent Sophie at least responded 1 message in ~ 2 hrs timeframe by sending their template message about taking 3-5 days for delivery. No proper communication where and when exactly this will be delivered, yet cant cancel without Incurring fees even so Adexa Direct fault, not customers Requested refund, but they want to impose fees. Incompetence at its best. Buy elsewhere even at higher price, its not worth the hassle and timewaste.”

Adexa Direct 1 star review on 20th August 2025

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Posted 7 months ago

“Absolutely terrible experience with Adexa. They hung up on me multiple times, were extremely rude on the phone, and after 20 days and 5 emails I still received no response about the item I bought. Zero customer service, zero accountability. If you value your money and time, stay far away from this company.”

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Posted 7 months ago

“Simply awful experience. Recieved notification from them goods were despatched then the goods did not arrive. Then when I complained by email, they said the goods had not despatched despite their paperwork saying it had. Tried to call them to find out when the goods would arrive and was caller 29 in the queue. Waited 40 minutes abd only moved 3 places. Tried emailing 6 more times and no response. I still have no idea if my item will ever arrive. TERRIBLE SERVICE.”

Helpful Report

Posted 7 months ago

“Absolutely the WORST company I’ve ever dealt with. I placed an order worth £300, and while one item arrived, the other never did. I’ve sent countless emails with ZERO response, no tracking number, no updates, nothing. I’ve wasted over 4 hours of my life sitting on hold trying to get through to “customer service” (if you can even call it that), and still no help. Their customer service is non-existent, and completely useless. This company is a disgrace — they’re quick to take your money but vanish the second you need help. Save yourself the stress, time, and money. Spend your £300 somewhere else with a business that actually values its customers.”

Adexa Direct 1 star review on 18th August 2025

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Posted 7 months ago

“I wish i had read the reviews before placing an order with this company. Paid for next day delivery and still waiting a week later. Email comm's is the worst i have experienced and all that i was sent was a tracker that obviously they didn't read as it just says DPD have received order confirmation but are awaiting the goods. Sat on the phone waiting for an hour but gave up. Absolute joke of a company”

Helpful Report

Posted 7 months ago

“Absolutely SHOCKING company to deal with. No delivery after 18 days from order and impossible to get hold of. No one answers any emails and the online chat, they just tell you to wait longer. How these people sleep at night, I really don’t know. AVOID this company or you will be dissapointed.”

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Posted 7 months ago

“What a disgusting company to deal with!!!! Their aftersales is absolutely shocking!!!!! They have NO customer service skills at all……. DO NOT BUY ANYTHING FROM THESE!!!!!! You WILL regret it!!! As I have!!!”

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Posted 7 months ago

“I paid for next day delivery and after 9 days it still hasn't arrived. I have rung twice and waited over an hour on the phone, then phone was discontinued. I have emailed them but have still had no reply. Don't expect your delivery to arrive!!!!”

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Posted 7 months ago

“Shittest and third class service 0/10”

Adexa Direct 1 star review on 13th August 2025

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Posted 7 months ago

“Like many others on here - absolutely impossible to contact. Missing parts and impossible to assemble. After completing the online form it looks like they want to charge for the priveledge of returning it and we have pay for shipping!! If anyone is thinking of buying from this s&%t company- DON'T!”

Helpful Report

Posted 7 months ago

“Like most of the other reviews on here, Awful quality items, both our products were damaged and broken. They give no customer service service at all, If your lucky to get hold of anyone which is probably the same as winning the lottery. They have procedures in place which cost you money and jump through endless hoops to get any kind of refund for damaged and broken items. This is how they get away with selling faulty unusable items. Trading Standards should be ashamed that they have been out witted by this cunning company.”

Helpful Report

Posted 7 months ago

“Parts missing , Nono e answers phone or emails or Webchat. Seems like a scam. Don’t buy from here.”

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Posted 7 months ago

“They're totally uncontactable. The phone line is just pretend. First time I called I was "2nd in the queue", I I stayed 2nd for 55 minutes and just gave up. Today I was 12th in this pretend queue, waited another 34 minutes and guess what, I was still 12th... Tried using the online chat, it took 4 hours for them to get back to me with an automated response saying that there was no one available. AVOID. After 2 deliveries I have only received half my order, I have no idea if I can expect the rest or if its simply been forgotten because I cant contact anyone! Awful company.”

Helpful Report

Posted 7 months ago

“Absolutely awful! Do Not use this useless company, 3 weeks after paying for overnight delivery, still no fridge, they had decided to refund the fridge which still is not in my account. DO NOT EVER USE THESE THEY ARE THE WORST COMPANY I HAVE EVER DEALT WITH. Rude, uncaring and just dreadful.”

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Posted 7 months ago

“do not deal with this company nill back up nill customer service. save your money and buy a better product. dishwasher only lasted 15 months.”

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Posted 7 months ago

“❌❌Do not buy from here. Bbq rotisserie oven is cheap and flimsy and not fit for purpose. Currently in a fight for a refund and also in talks with trading standards!!! ❌❌”

Helpful Report

Posted 7 months ago

“Bought two electrical products, both arrived and did not work. Arranged return which took weeks then eventually managed to get through on the phone to "customer service" to be given a refund for one (good) and then they simply deinied they'd ever received the other one back (from their courier!) and so deined all responsibility.”

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Posted 7 months ago

“After service is non existent 1 hour 47 in Q for 17 places - got to No. 2 and was cut off. My real issue is the product. I ordered a commercial worktop cupboard in stainless steel. Arrived covered in protective film. It is impossible to get off. Literally spent hours picking at it. pop riveted through the film and there are joints where 3 sheets overlap and are fixed and it is impossible to remove the file. This does not comply with UK GMP standards as it is a germ trap. No one responded to my email, no one will reply if you call. The product is adequate but the film makes it unusable for food. Shocking - I would avoid their products and will never buy again.”

Adexa Direct 1 star review on 5th August 2025

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Posted 7 months ago

“Terrible Service, Still No Delivery After 10 Days I placed an order (Order No. 1524368) with Adexa Direct on 21st July — it's now 10 days later and I’ve still not received the items (KIT99 x2). I've tried every channel possible to get an update: Waited 48 minutes on hold to speak to someone on the phone Emailed — no response after multiple days Filled out their Missing Delivery form Tried to use the web chat, which was also unresponsive I contacted them four times and still no delivery or proper update. They finally sent me a tracking link that doesn’t work. Completely unacceptable service. For a professional catering supplier, this level of service is appalling — no urgency, no proactive communication, and no working tracking. Avoid this company if you value your time and need reliable delivery.”

Helpful Report

Posted 7 months ago

“I would strongly advise caution when ordering from Adexa. I placed an order with a promised delivery timeframe of 3–5 working days. However, the item arrived 10 working days later, causing significant disruption to my business operations. On day 5, after it was clear the item wouldn’t arrive within the stated timeframe, I contacted Adexa to cancel the order. They refused, citing dispatch was imminent—even though it didn’t actually ship for several more days. To make matters worse, now that I no longer need the item due to their failure to meet the agreed delivery window, they’re insisting on a 25% restocking fee for a return. This is not only unreasonable but entirely unfair given the delay was completely their fault. Their customer service was unhelpful and rigid throughout the process. A company that cannot deliver on its promises or take responsibility for its own delays is not one I will be using again.”

Helpful Report

Posted 7 months ago

Adexa Direct is rated 1.1 based on 1,199 reviews