Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.06

1.1 Rating 1,189 Reviews

1 %

of reviewers recommend Adexa Direct

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Metrics

1.1

Based on 1,189 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 5th September 2025

Teresa

Adexa Direct 1 star review on 23rd August 2025

Alex Rowley

Adexa Direct 1 star review on 29th May 2025

Anonymous

186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like most of the other reviews on here, Awful quality items, both our products were damaged and broken. They give no customer service service at all, If your lucky to get hold of anyone which is probably the same as winning the lottery. They have procedures in place which cost you money and jump through endless hoops to get any kind of refund for damaged and broken items. This is how they get away with selling faulty unusable items. Trading Standards should be ashamed that they have been out witted by this cunning company.”

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Posted 5 months ago

“Parts missing , Nono e answers phone or emails or Webchat. Seems like a scam. Don’t buy from here.”

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Posted 5 months ago

“They're totally uncontactable. The phone line is just pretend. First time I called I was "2nd in the queue", I I stayed 2nd for 55 minutes and just gave up. Today I was 12th in this pretend queue, waited another 34 minutes and guess what, I was still 12th... Tried using the online chat, it took 4 hours for them to get back to me with an automated response saying that there was no one available. AVOID. After 2 deliveries I have only received half my order, I have no idea if I can expect the rest or if its simply been forgotten because I cant contact anyone! Awful company.”

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Posted 5 months ago

“Absolutely awful! Do Not use this useless company, 3 weeks after paying for overnight delivery, still no fridge, they had decided to refund the fridge which still is not in my account. DO NOT EVER USE THESE THEY ARE THE WORST COMPANY I HAVE EVER DEALT WITH. Rude, uncaring and just dreadful.”

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Posted 5 months ago

“do not deal with this company nill back up nill customer service. save your money and buy a better product. dishwasher only lasted 15 months.”

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Posted 5 months ago

“❌❌Do not buy from here. Bbq rotisserie oven is cheap and flimsy and not fit for purpose. Currently in a fight for a refund and also in talks with trading standards!!! ❌❌”

Helpful Report

Posted 5 months ago

“Bought two electrical products, both arrived and did not work. Arranged return which took weeks then eventually managed to get through on the phone to "customer service" to be given a refund for one (good) and then they simply deinied they'd ever received the other one back (from their courier!) and so deined all responsibility.”

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Posted 5 months ago

“After service is non existent 1 hour 47 in Q for 17 places - got to No. 2 and was cut off. My real issue is the product. I ordered a commercial worktop cupboard in stainless steel. Arrived covered in protective film. It is impossible to get off. Literally spent hours picking at it. pop riveted through the film and there are joints where 3 sheets overlap and are fixed and it is impossible to remove the file. This does not comply with UK GMP standards as it is a germ trap. No one responded to my email, no one will reply if you call. The product is adequate but the film makes it unusable for food. Shocking - I would avoid their products and will never buy again.”

Adexa Direct 1 star review on 5th August 2025

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Posted 5 months ago

“Terrible Service, Still No Delivery After 10 Days I placed an order (Order No. 1524368) with Adexa Direct on 21st July — it's now 10 days later and I’ve still not received the items (KIT99 x2). I've tried every channel possible to get an update: Waited 48 minutes on hold to speak to someone on the phone Emailed — no response after multiple days Filled out their Missing Delivery form Tried to use the web chat, which was also unresponsive I contacted them four times and still no delivery or proper update. They finally sent me a tracking link that doesn’t work. Completely unacceptable service. For a professional catering supplier, this level of service is appalling — no urgency, no proactive communication, and no working tracking. Avoid this company if you value your time and need reliable delivery.”

Helpful Report

Posted 5 months ago

“I would strongly advise caution when ordering from Adexa. I placed an order with a promised delivery timeframe of 3–5 working days. However, the item arrived 10 working days later, causing significant disruption to my business operations. On day 5, after it was clear the item wouldn’t arrive within the stated timeframe, I contacted Adexa to cancel the order. They refused, citing dispatch was imminent—even though it didn’t actually ship for several more days. To make matters worse, now that I no longer need the item due to their failure to meet the agreed delivery window, they’re insisting on a 25% restocking fee for a return. This is not only unreasonable but entirely unfair given the delay was completely their fault. Their customer service was unhelpful and rigid throughout the process. A company that cannot deliver on its promises or take responsibility for its own delays is not one I will be using again.”

Helpful Report

Posted 5 months ago

“I purchased a dough mixer from Adexa, and within two weeks it stopped working. Despite their claim that the machine can handle 6 kg of flour, it struggled to mix even 2–3 kg properly. I contacted Adexa immediately and explained the situation in detail. Their response was beyond unacceptable. They refused any return or replacement, and instead asked me to hire an engineer at my own expense to prepare a fault report. Only after that would they consider approving a spare part request. This is a shocking and irresponsible way to treat paying customers. The product was brand new and fully paid for, yet Adexa takes no responsibility. Their after-sales support is nonexistent. This experience has cost me both time and money. If you’re a business owner who values reliability and professionalism, stay away from Adexa. This has been one of the worst purchasing experiences I’ve had with any supplier in the UK.”

Helpful Report

Posted 5 months ago

“What a bunch of crooks!! Their website is misleading so I ordered a coffee urn that said it was 10L but it only actually holds 5L. I'm returning it, but despite buying online and being able to return at my cost and receiveve a full refund by law, Adexa charge a 25% restocking fee. I will never consider buying from them ever again as this is bending the law to the extreme!!”

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Posted 5 months ago

“Bought griddle. Missing parts plus faulty contact customer service not really helpful. Do not recommend at all.”

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Posted 5 months ago

“I ordered a load of kitchen units from them a while ago for a small local charity. They arrived in 3 separate deliveries, one of which was absolutely battered. We refused delivery, the driver tried to leave it anyway but eventually took it back. I am still waiting on a replacement nearly a month later. I have tried to call them multiple times only to be stuck in a very very long queue, where it then suddenly dropped in numbers and then cut off. I tried to call back and the phone then said they are closed due to staff training! This was at 09:20 in the morning. I started an online chat, 4 hours later I got a response saying they are currently away please submit one of the online forms, then the chat suddenly went offline too! They do not deal with any issue, just avoid it. I will not be using this company ever again after this experience. Theirs T&C's are a joke regarding damage too, how can you expect a delivery company to wait for you to unpack and inspect 6 large kitchen units, it is a wonder any get delivered at all. The company is a sham and I will be contacting my bank if they don't rectify my missing item asap.”

Adexa Direct 1 star review on 22nd July 2025

Helpful Report

Posted 6 months ago

“Don't use this company. Purchased a bar fridge, which was delivered and left in our car park. Upon opening, found a door to be badly damaged. Adexa would not accept product back without heavy losses on our side, so we agreed to a £70 Adexa voucher as resolution for the damaged good. When the voucher was received, we tried using it, but found it to be worth only £56 as they remove the vat when you try to use it. This company have absolutely terrible customer service, they don't reply quickly to emails, won't accept any liability for damage without massive loss to customer and don't think it's important to keep customers happy. Do yourself a favour , shop elsewhere! Date of experience: 01 July 2025”

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Posted 6 months ago

“Dishwasher not draining had to do a form to get someone to email back telling me to get an engineer. No one answer phone will not deal with again.”

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Posted 6 months ago

“Fridge damaged on delivery, filled in the return form online, but no response, tried the online chat but still no response, 28 mins and still no agent reply. 3 days of phoning with just constant messages saying you are number 22 in the queue, then it goes to all agents are busy mesage please try later. Absolute joke of a company.”

Adexa Direct 1 star review on 16th July 2025

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Posted 6 months ago

“Delivered a damaged item with missing parts. Customer service is impossible to contact until after the deadline for returns is over. then they refuse to help. aggressive emails and rude people. stay away from them”

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Posted 6 months ago

“AWFUL😖😖😖”

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Posted 6 months ago

“Absolutely useless customer service, cannot get any response from them at all. Would give a 0 rating if it was an option. They sell good product but you cannot get any back up afterwards if it goes wrong.”

Helpful Report

Posted 6 months ago

Adexa Direct is rated 1.1 based on 1,189 reviews