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Adexa Direct Reviews

1.1 Rating 890 Reviews

2 %

of reviewers recommend Adexa Direct

Company Reviews

1.1

Based on 890 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 16th May 2024

Adexa Direct 1 star review on 16th May 2024

Adexa Direct 1 star review on 22nd April 2024

Adexa Direct 1 star review on 22nd April 2024

Adexa Direct 1 star review on 22nd April 2024

Adexa Direct 1 star review on 17th April 2024

Adexa Direct 1 star review on 17th April 2024

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't buy anything from this… Don't buy anything from this company!!!!! Cheap product but very low quality!!!!! Rubbish customer service too!!!!! Bought the hot cupboard 2 months for my restaurant and it is not working,contact them they ask for the engineer report,I get engineer and give them the report that including all details as they required!But they said they don't accept the report,need another report,I asked my engineer who said he have all details in the report!How can they ask another report for only replace the "on/off switch"!!!!!! They just want to delay and make the things difficult and they know that you can't wait for long time so you just paid by yourself as have no choice after!!! so avoid this company if you don't want to headache!!!!”

Posted 6 months ago

“Absolutely rubbish company & customer service is very rood. Avoid at all cost.”

Posted 6 months ago

“awful service and awful attitude and awful delivery times !”

Posted 6 months ago

“i has order fryer from adexa in july , and in october the fryer heat control wont stop , i email adexa and request the replacement , because it have one year warrenty , they told me take the picture and need the professional engineer report , the engineer report said two fault , identified fryer temperature control and high limit safety thermostat is false , i send all this to them , first they said they need the report in pdf file ( i forward the report from engineer to them ) so i request again the pdf file from engineer , i has been charge120 just the report , now they told me they not accept the report , this is suck of rubbish company try do not replace part to me , one year warrenty from them is nothing , they wont replace to u . avoid for this company otherwise u will get trouble . i spend 200 pounds for the fryer just used 3 month and now has to bin it .”

Posted 6 months ago

“Faulty and used equipment , and no exchange !”

Posted 6 months ago

“All the good Reviews you see all of them they are fake!! We order a electric pizza oven Before 1 month and come 1 month after ! And was broken inside when the oven arrive the driver he left it and he go without sign And was broken !! For that don’t use this company they are scammers and they will not give you refund back and they will talk about them policy How can you talk about the policy if your product is broken ? And they told us they will give us refund 20% we spend over 250£ Stay away from this company”

Posted 6 months ago

“Their website looked great and the products were at a reasonable price. I purchased a triple glass fronted fridge for my home bar. It was delivered on time but we weren't quite ready to put it in place so it was stored in the garage for 10 days. We moved it to the bar and unpacked it and then noticed one of the front corners was damaged. There iOS no way we could have damaged it in moving it into the bar. I contacted Adexa and they were unbelievably bad. Customer service representative Courtney basically accused me of lying about when it got damaged. She said their policy is that any damage has to be reported within 24 hours but that wasn't written down on any paperwork they sent me. I sent her photographs of the damage and got a very curt letter back saying 'as this was not reported within a 24 hour time frame or checked and refused on delivery we are unable to raise a claim. We can not also ascertain when the damage occurred.' Very frustrating. Wish I had looked at this site and these reviews before spending my money with them again. AVOID ADEXA”

Posted 6 months ago

“A disgusting parasite company stay well clear.”

Posted 6 months ago

“We have spent over £5000 for restaurant equipment. They send us faulty item, blender. First they asked to send video, then asked to change a fuse which we done, next they asked to send picture, video of the motor. The issue is dragging now for over 2 weeks without any help from them. They don't want to exchange the item. They don't want to help. They don't care about customer. We have restaurant to run !! Do not recommended adexa !!! Stay away !!!”

Posted 6 months ago

“very very bad company. do not order anything from them. I ordered the new dish washer and this is the one they send to me. When I want to return they charge me more than £500. Bloody company”

Adexa Direct 1 star review on 27th October 2023

Posted 6 months ago

“Delivered item was damaged. It was reported on the same day to customer service. Adexa Direct refused to replace it and offered a voucher to cover 20% of it cost. So money was wasted!!!”

Adexa Direct 1 star review on 27th October 2023

Adexa Direct 1 star review on 27th October 2023

Posted 6 months ago

“Very bad company, very bad people to deal with”

Posted 6 months ago

“We recently made a purchase from this company, acquiring a glasswasher. Although we were eager to start using it, we had to make space for it in our establishment during the first week and subsequently installed it in the second week. Unfortunately, after just one week of operation, we encountered a significant issue. Both the drain pump and the rinse aid pumps not working, resulting in a continuous flooding of our basement. In our efforts to rectify the situation, we contacted Adexa to inquire about the warranty process. To our dismay, we were informed that a comprehensive engineer's report would be required, and the cost would be borne by us, the customer. Furthermore, we were informed that as a commercial entity, we do not fall under the protection of consumer laws. Regrettably, our interactions with Adexa's call handlers left much to be desired. Their demeanor was consistently rude, and their assistance was minimal, often bordering on condescending. This experience has left us deeply dissatisfied. We feel compelled to caution others against dealing with Adexa. Based on our experience, we would strongly discourage anyone from considering this company for their commercial needs. It pains us to say it, but our experience leads us to believe that Adexa's practices verge on what one might describe as professional deception. Prior to making any purchasing decisions, we implore you to conduct thorough research and consider other options. It is our hope that others can avoid the misfortune we experienced.”

Posted 6 months ago

“Terrible company to deal with. If there was an option for no stars, that would be my feedback. I never like to give negative feedback as I feel some instances are very much isolated, however I was so shocked with the lack of customer care and the attitude towards the customer, that I found it necessary to share this experience as nobody should have to deal with people or companies like this. I ordered an extractor, prior to ordering I requested from sales support (Kathlynn ) to confirm the direction in which the air is extracted. I could not have made it more clear, does the extraction come out from the “Wall / back” the extractor is attached onto or the top / ceiling? I asked 3 times to confirm the back was the wall and not the ceiling so there was not misunderstandings. This was confirmed via email by Kathlynn. I then placed the order and noticed they required the item to be checked before the courier left. I emailed them to let them know I would need to know the day before the delivery is scheduled so I can arrange to be home, this is a reasonable request. I received a blanket response that the shipment will be sent out in 3-5 days. 2 days later I got an email saying your item has been shipped and is out for delivery. This was at 10am on the same day. The delivery was made 2-3 hours later so it was impossible for me to be home to check the delivery. Completely unreasonable time scales to expect someone to be available within 2 hours. On arriving home I noticed the box damaged, I inspected the extractor and it had several dents in it, it also did not extractor from the back as expected. I emailed Kathlynn immediately to report this with images and video footage of the delivery. I then called to be confronted by an extremely rude individual accusing me of being a liar before even allowing me to explain the circumstances. I then spoke to Kathlynn who also said you accepted the delivery and signed for it so its now your issue not ours. Regarding the extraction and the fact it is not as stated, they have not commented. So not only was I mis sold a product it also came damaged. I then inspected the delivery confirmation from the courier and it had my name as signatory and someone signed on my behalf so effectively they did not have my signature. My wife opened the garage for them to locate the box in the garage, she could not inspect it and was not asked to sign anything, and to be honest would not have known what to look out for. Even after presenting all the above facts with images, videos and extracts from the emails Kathlynn sent to me, the response I had on the phone from another rude individual who refused to give me their name or the managers name, was the return would incur our standard return charges they are extortionate. I am yet to receive a response form an email I sent to Kevin Paodonoghue the company director. Terrible company.”

Posted 6 months ago

“I installed a glass wash what had been purchased by the landlord of a pub directly. The unit lasted three weeks until malfunction. Contacted Adexa for warrantee information to be told that a full engineers report had to be submitted at the cost of the customer. The fault was due to a broken wash pump impeller this cannot be replaced as a separate part. A full pump is needed at cost of £300 plus VAT. Adexa’s call handlers are extremely rude, unhelpful and talk to you like a robot. The customer has now purchased a brand-new glass wash from a reputable company. I would never ever recommend or trade with Adexa ever again! This company is a professional scammer!! Please do your research before purchasing your product.”

Posted 6 months ago

“I purchased a frier from this company, the item broke after 8 hours of use, i eventually managed to return it for a replacement that proceeded to break within 2 hours After this i queried a refund from adexa and was told this could only be done at my own cost and that the consumer goods act does bot apply to me or themselves, and that a refund would likely not be issued as they felt the cause if the fault was my misuse. After this they refuse to respond to emails. Definately would avoid.”

Posted 7 months ago

“The most appalling company I have come across ever. Non client friendly blunt. Do not wish to listen ir understand. Don’t do what they say the most stressful purchase ever. I wish I had read the reviews before. One would not have bought. Untrustworthy and need to be closed down”

Posted 7 months ago

“I wish I had read the reviews before buying from this dreadful company. Sink is scratched and marked all over. Badly made with a huge dent.Avoid they don't give a dame”

Posted 7 months ago

“Don't trust Adexas own reviews...there bias and are hand selected by adexa! Have you noticed all of adexas reviews are 5 stars? Seems odd!?! I bought a mini oven from adexa based on the gleaming reviews on the website that was purchased slightly impulsively as I wasn't in the market for one. Soon after i received an email that basically said that 'IF you submit a review and if WE select it and publish it on our website YOU could recieve a discount code for a future purchase'? I noticed while browsing later on that ALL reviews are 5 stars so suspected they are obviously hand picking only positive reviews and totally disregarding negative ones? Im not suggesting this is unlawful but it certainly is questionable, the whole point of a review is to provide a fair unbias judgement of goods. Not only for customers sake to assess the quality of products, but can be useful for the company aswell. People shop with there eyes...if you see an image/symbols of 5 glimmering stars in a row you would be more likely to be drawn to these products. Don't get me wrong they sell some really decent carering equipment but I would avoid buying products for the home as they are badly designed and poorly manufactured. Don't buy b-grade from adexa! (I bought an office chair that had a backrest which tilted way too far back and couldn't be adjusted, it was extreme for myself and I'm rather light...After less than a year it gave way and snapped, not a massive concern it was only £60) Another product i bought from adexa was 'B-Grade Workbench' thats worktop had a type of manufacturered wood that was entirely unsuitable for purpose(cheap compressed chipboard) it arrived with an 1/8th shredded off so I immediately contacted them regarding this issue. I sent 3 emails that had sufficient textual information describing the damage along with photographic evidence. ALL of which were totally disregarded/ignored (unimportant and irrelevant to them) I still haven't been refunded for this item and could seek financial advice as this incident has inadvertently had an negative impact on my curent health issues aswell. Email is a valid form of communication and any complaints that a company recieves should be dealt equally alongside phone contact, not just snubbed! There customer services have no interest in hearing an negative feedback and advice from customers, and clearly has a profit-centric mentality approach that is embedded within the business and stems from the very top...any company that has a severe negligence to provide efficient customer support is acting unlawfully and should be investigated by trading standards. I doubt they are short staffed, its an attitude problem that is endemic not only within this company but others too and is unacceptable. This individual clearly cannot make the distinction between a screen and a human being. Conditioned by years in this setting has washed them of all morality(stone cold!) Do you have a soul? I also suspect that unless this paticular individual providing support has very strong allegiances with the company, whom has challenged a genuine/honest complaint unnecessarily harshly..must be recieving financial incentives from management?...(immoral and unlawful!) Customer services are obliged to investigate each customer complaint fairly with an unbias assessment.. (this isn't a retail/shopping type of environment) if companys are selling faulty/damaged goods that haven't been checked due to their own poor practice and procedures they aught to listen to their customers...apologise for there wrongdoings and neglegence, TAKE NOTE and make the improvements so this type of thing doesn't continually occur. Adexa DON'T INSPECT RETURNS FOR DAMAGE WHATSOEVER. The returned items cardboard packaging clearly hadnt even been opened. Maybe problems in the warehouse that need sorting? They're obviously not interested. ADEXA Only provide Stock images of products? All websites I've visited in the past selling b-grade items have images of the actual product you are buying..photographic evidence usually with someone pointing to the damage. B-Grade is a blanket term for any products that are damaged in some way. It can vary from a small strach/dint TO in my case major damage beyond repair(G-GRADE-absolute GARBAGE) Maybe amendments in the law that make this an essential requirement to prevent this type of thing happening in the future(would certainly slow down adexas slap dash approach) If you have a moral conscious AVOID ADEXA My email correspondence is below, my initial request is totally reasonable(despite being angry as its a bulky item that I've had to pay my local council £27 to remove) I was really disgusted by the swift snub so sent another email that had a slightly more threatening tone(reasonable) I still haven't received no response to this 2 weeks later”

Posted 7 months ago

“do not use this company, they refuse to acknowledge payments even when you send proof, neither do they deliver the goods you have paid for. apparently been taken to the small claims court and slammed by legal officials.”

Posted 7 months ago

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Adexa Direct is rated 1.1 based on 890 reviews