Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 1,041 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,041 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 29th May 2025

Anonymous

Adexa Direct 1 star review on 7th February 2025

Mark

182

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought undercoated bar cooler on the 29th of September for our restaurant. On the 2nd of April already boke down. Last only 6 months. After contacting Adexa support team, we have been informed that we need to use our own fully qualified catering engineer to look at the product, diagnose the fault and the parts required to fix it. We did what they asked for and we done report on letter headed paper in PDF format. One month past and we still didn't receive the part. They are still trying to source this part from us. This is a joke! Where is it coming from? The moon? Very unprofessional company. Stay away as it's our second time they send tonuw faulty item. Just to mention we spend thousands of pound with them to equipped our restaurant. Stay away! Very disappointed!”

Helpful Report

Posted 1 year ago

“One of the most horrific company, unreliable and never to be trusted. I bought a freezer which was faulty, but they are reluctant to sought the matter. Money grabers”

Helpful Report

Posted 1 year ago

“Don’t buy they are a nightmare company you have been warned”

Helpful Report

Posted 1 year ago

“Rang to check they had item in stock, they confirmed they did. Made immediate payment. No news for weeks. Constantly on phone chasing item. When eventually got through told they didn't have it and didnt know when they would get another one. Cancelled order and requested refund. That's when this company went even further down hill in my estimation. On phone for hours chasing payment, promises to pay, being told it was authorised, lied to constantly, ended up instructing solicitors and got paid today. If you wish to waste your time and money use this company otherwise go to a company that deserves your trade.”

Helpful Report

Posted 1 year ago

“If I could give 1 star I would. Avoid this company at all costs. We have received a severely damaged item. We have tried to contact them for over a week but unable to get through by telephone. Eventually got through today to be told we can return it but we'll have to pay for the return "its in the terms and conditions". Why should we have to pay to return a badly damaged parcel and be out of pocket? The product cannot be assembled as it is that badly damaged. They have a duty to supply goods fit for purpose - they have have not fulfilled their contract in supplying the product. Shame on you.”

Adexa Direct 1 star review on 22nd April 2024

Helpful Report

Posted 1 year ago

“Do not use this company. Bought a dishwasher with express delivery, arrived late and damaged, delivery driver was rude and did not want to hang around and so was signed for. When unpacking found it was badly damaged. Reported it to Adexa and they said we had to return at our own cost of £220 and pay an admin fee of £120. Slow email response and hour long wait on phone calls. Now it’s been over 14 days and they say we can’t get a refund. This company is awful, read reviews and you will see hundreds of people who have had the same experience as us. Over £1000 lost due to this scam business.”

Helpful Report

Posted 1 year ago

“DO NOT BUY FROM THESE!!!!! DO NOT BUY FROM THESE!!!!! DO NOT BUY FROM THESE!!!!! DO NOT BUY FROM THESE!!!!! DO NOT BUY FROM THESE!!!!! Ordered sink for private use, turned up when i was at work, unpacked it, big dent on it, because i took delivery over ring doorbell they say i accepted the damage, phonecalls & emails back and forth getting nowhere, trying to claim back via credit card now........GOOGLE ADEXA REVIEWS ON LINE,,,,,SEE FACEBOOK PAGE ON "ADEXA DIRECT CATERING EQUIPMENT - BEAWARE".....SEE DELIVERY INSTRUCTIONS AND BUY WITH CREDIT CARD IF YOU HAVE TO BUY FROM THESE.......BETTER STILL USE AMAZON OR A TRUSTED RETAILER!!!!!!!!!.........JUST GOOGLE ADEXA DIRECT ONLINE TO GET A FEEL FOR THE THE SERVICE FROM THIS OUTFIT!!!!!........... DO NOT BUY FROM THESE!!!!! DO NOT BUY FROM THESE!!!!! DO NOT BUY FROM THESE!!!!! DO NOT BUY FROM THESE!!!!! DO NOT BUY FROM THESE!!!!”

Adexa Direct 1 star review on 17th April 2024

Helpful Report

Posted 1 year ago

“This has to be the worse supplier of goods you will ever come across. 100% the worst customer service i have ever witnessed, absolute dog poo service. May as well talk to 1 year old as you will get a more positive response, BEWARE!!!!! Seriously need look at your staff & customer service skills... Appalling service at best.”

Helpful Report

Posted 1 year ago

“Should be zero star. Parcel was abandoned next to the bin, completely smashed. Beware. Not properly packed. If You wanted anythin more expensive it will definitely arrive damaged.”

Helpful Report

Posted 1 year ago

“This company would get less than 1 star if there is an option. I have been a professional Buyer for more than years. Adexa Direct by far is the worst Company you will come across. Pathetic customer service. They have long wait on the phone, customer service agents don't give you correct information. Rachel declined to give me her name and Ryan hanged up the phone. Their policies are even worse, damage must be reported within 24 hours which not practical, If you want to return you will need to pay return carriage plus 25% restocking. So on order of £1000, you lose £250 plus any carriage. Pathetic company. I don't know how they are operating. If you want peace of mind, stay away from these scammers”

Helpful Report

Posted 1 year ago

“Absolute bunch of clowns”

Helpful Report

Posted 1 year ago

“If I could give these zero stars I would, they are a genuine "company" but are absolute dog sh£t and treat their customers like dirt.”

Helpful Report

Posted 1 year ago

“Spent a small fortune with Adexa opening our coffee shop. 10 weeks after opening the 2k multi deck fridge was leaking everywhere and now has stopped working completely. reporting this was told to get a engineer (at our own cost) send them the report with photos and they might post the parts out for the engineer to fit (again at our own cost) !! when i asked about our consumer rights there exact reply was "Please be advised you have registered as a business so the consumer rights do not apply in this situation." what a great way to look after your customers !! so we will just suck it up and find a company who will resolve issues Avoid at all costs....... or will cost you money”

Helpful Report

Posted 1 year ago

“Worst service I have received since opening my business! Spent £1000 and they sent me faulty equipment. Then spend an hour and a half on the phone only to be told they would not do anything. No technical team to talk to, no advice and no refund. Disgraceful company! AVOID!!! 11/04/23 UPDATE! Since paying almost £200 for a technician to come and write a report on what is needed to fix the machine, still Adexa would not refund us. The next stupid rule that they made up along the way was that we needed pictures of the fault before they could do anything. We called back the engineer and he sent us the pictures he took of the glass washer. They have since been sent to Adexa along with the report. Still NOTHING!!!! Next stop - Trading Standards!”

Helpful Report

Posted 1 year ago

“Steer clear of this company at all costs. If it were possible, I'd rate them zero stars without hesitation. It's nothing short of a scam. Despite ordering a product for second-day delivery, it arrived a month later. My attempts to communicate with them via calls and emails multiple times, were met with unhelpful responses like 'well what do you want me to do about it' or promises of updates that never materialized. The product's quality is subpar and doesn't function properly, despite investing a considerable amount of money. The level of customer service provided is shockingly poor, If you're considering calling for an update, don’t waste your time as the anticipated wait time for me was approximately three hours just to be told ‘can’t do anything about it’ then hung up the phone and to add insult to injury, they have the audacity to deduct 25% if you request a refund or cancellation. Avoid this company entirely.”

Helpful Report

Posted 1 year ago

“Worst company to deal with, they don't mean what they say at the time of placing the order, there is no 3 to 5 days delivery! They will say it's only an estimate, it could take any length of time”

Helpful Report

Posted 1 year ago

“Purchased a commercial microwave, after 1 week it started smoking heavily and would not heat food. After emails and several unanswered calls I managed to get through. You might think the returns would be straightforwards....oh no!! I need to provide evidence & melt some ice in our chip shop. I pointed out the microwave was not safe and was smoking, the answer was then I need to provide a qualified engineers report!!!! fuming, a perfect example of rip off, faceless internet companies. DO NOT USE, THEY DO NOT DESERVE OUR MONEY”

Helpful Report

Posted 1 year ago

“DO NOT BUY FROM THIS COMPANY - significantly delayed delivery and when it was delivered it was damaged. ZERO CUSTOMER SERVICE. Very poor quality product and experience - pls do not buy from them - a horrendous experience.”

Helpful Report

Posted 1 year ago

“DO NOT USE THIS COMPANY! CUSTOMER SERVICE IS BOTH RUDE AND SHOCKINGLY BAD! I recently purchased a stock pot for my business and it arrived via courier relatively quickly, I will say that. However, I was not at home when it arrived and the courier left in the out-building. Upon returning to work after Easter break/Holiday I opened the box to find the pot damaged. I messaged the company and all they offered was some £5 voucher! They will not exhange after 24 hours after delivery and their customer service on Live Chat was unhelpful and rude. Terrible company!”

Helpful Report

Posted 1 year ago

“Horrible company. This company is cheating”

Helpful Report

Posted 1 year ago

Adexa Direct is rated 1.1 based on 1,041 reviews