Adexa Direct Reviews

"Ice machine araived brocken, they dont response to my emails. I was waiting 1:30 hours to contact with them and the ony thing that they said is they will contact with me by email or phone, but that never happened. \r\nI am in shock how much money they invest in that company and they never care abouth the customers and the service.\r\nTry to avoid any orders from them, the chance to get brocken item is really big!"

"Ice machine araived brocken, they dont response to my emails. I was waiting 1:30 hours to contact with them and the ony thing that they said is they will contact with me by email or phone, but that never happened. \r\nI am in shock how much money they invest in that company and they never care abouth the customers and the service.\r\nTry to avoid any orders from them, the chance to get brocken item is really big!"

"Never order from this company. I ordered a commercial Freezer on 20th May 2024. It arrived damaged from the top. I contacted them and was told to send photos of the item. The item advertised was different from the one received. Kept chasing them. I got an email :\r\n\r\nThank you for your email today and I am sorry to hear that you are not satisfied with our service. We have reviewed all your recent correspondence and the notes on your order, and we would like to highlight some points below.\r\n \r\nAs per our terms and conditions agreed to at point of sale by yourself, any palletised item should be thoroughly inspected upon delivery. Should the driver not wait for you to inspect your goods then you must refuse these. Accepting the goods without inspecting them and later finding damage is not accepted and results in you being liable for the products. This is clearly outlined in the Delivery Section of our website as well as the General Information section of each product and finally in the terms and conditions.\r\n\r\nAll pallet deliveries are kerbside, this means items will be deposited to the nearest kerbside of the address specified, rather than directly to your door.\r\nThe drivers will drive their vehicle to the closest access point to the delivery address. It is then the responsibility of the customer to transfer the delivery from the kerbside to the address.\r\n \r\nAll Pallet deliveries are completed contact-free. Kerbside deliveries are the standard across the network, any additional delivery requirements, such as pallet removal and handballing has been suspended.\r\n \r\nAdditionally, we have suspended our usual sign-for process and instead drivers will input the recipients full name as proof of delivery and our tracking capabilities are fully operational.\r\n \r\nDue to the value and weight of the items it is vital that these goods are inspected prior to accepting delivery so you do not have to bear the direct cost of the return charges for palletised goods.\r\n \r\nThe charges for return pallets are as follows:\r\n \r\n- A fee of 20% of the value of the product will be applicable to recuperate the repair costs and selling the product as a B GRADE.\r\n- A \u00a3144 will also be deducted due to the cost of hiring a dedicated vehicle and all administrated fees which are incurred for the return.\r\n- One final payment of \u00a3120 will also be deducted as this is the cost of having the pallet returned due to it being a \u00a360 charge each way.\r\n \r\nWe can appreciate that the above fees may appear substantial however, you will find this is standard practise amongst most businesses within the catering industry. We understand your frustrations with this however, we are simply adhering to our policies as a company.\r\nAs a commercial gesture we are more than happy to offer you a coupon or discount to keep the item. A coupon and can be used on our website toward another purchase and is valid for 6 months so can be used at your own convenience. Alternatively, we can offer you a discount which is a partial refund of the items value which will be credited back to the account original payment was made from.\r\nIf you wish to decline this offer then we will be happy to arrange a collection minus fees which are mentioned below.\r\nAdexa has upheld our commitment agreed at sale and cannot go further than the gesture offered, at our cost, above.\r\n Please let me know which option you would like to proceed with and we will be happy to arrange this for you.\r\nWhy would I accept the voucher or a partial refund when I know I will never order for them again. I also ordered a pedestal unit. This was also damaged. Nightmare!\r\nThey want to charge me for a return of the damaged good because I didn't check the large commercial freezer on a public road to check for damage. \r\nThe sales person was not aloud for me to speak to the manager or the team leader. \r\nThis is company is selling faulty and damaged goods to customers failing in their duties as online retailer and MUST be reported and stopped."

"Never order from this company. I ordered a commercial Freezer on 20th May 2024. It arrived damaged from the top. I contacted them and was told to send photos of the item. The item advertised was different from the one received. Kept chasing them. I got an email :\r\n\r\nThank you for your email today and I am sorry to hear that you are not satisfied with our service. We have reviewed all your recent correspondence and the notes on your order, and we would like to highlight some points below.\r\n \r\nAs per our terms and conditions agreed to at point of sale by yourself, any palletised item should be thoroughly inspected upon delivery. Should the driver not wait for you to inspect your goods then you must refuse these. Accepting the goods without inspecting them and later finding damage is not accepted and results in you being liable for the products. This is clearly outlined in the Delivery Section of our website as well as the General Information section of each product and finally in the terms and conditions.\r\n\r\nAll pallet deliveries are kerbside, this means items will be deposited to the nearest kerbside of the address specified, rather than directly to your door.\r\nThe drivers will drive their vehicle to the closest access point to the delivery address. It is then the responsibility of the customer to transfer the delivery from the kerbside to the address.\r\n \r\nAll Pallet deliveries are completed contact-free. Kerbside deliveries are the standard across the network, any additional delivery requirements, such as pallet removal and handballing has been suspended.\r\n \r\nAdditionally, we have suspended our usual sign-for process and instead drivers will input the recipients full name as proof of delivery and our tracking capabilities are fully operational.\r\n \r\nDue to the value and weight of the items it is vital that these goods are inspected prior to accepting delivery so you do not have to bear the direct cost of the return charges for palletised goods.\r\n \r\nThe charges for return pallets are as follows:\r\n \r\n- A fee of 20% of the value of the product will be applicable to recuperate the repair costs and selling the product as a B GRADE.\r\n- A \u00a3144 will also be deducted due to the cost of hiring a dedicated vehicle and all administrated fees which are incurred for the return.\r\n- One final payment of \u00a3120 will also be deducted as this is the cost of having the pallet returned due to it being a \u00a360 charge each way.\r\n \r\nWe can appreciate that the above fees may appear substantial however, you will find this is standard practise amongst most businesses within the catering industry. We understand your frustrations with this however, we are simply adhering to our policies as a company.\r\nAs a commercial gesture we are more than happy to offer you a coupon or discount to keep the item. A coupon and can be used on our website toward another purchase and is valid for 6 months so can be used at your own convenience. Alternatively, we can offer you a discount which is a partial refund of the items value which will be credited back to the account original payment was made from.\r\nIf you wish to decline this offer then we will be happy to arrange a collection minus fees which are mentioned below.\r\nAdexa has upheld our commitment agreed at sale and cannot go further than the gesture offered, at our cost, above.\r\n Please let me know which option you would like to proceed with and we will be happy to arrange this for you.\r\nWhy would I accept the voucher or a partial refund when I know I will never order for them again. I also ordered a pedestal unit. This was also damaged. Nightmare!\r\nThey want to charge me for a return of the damaged good because I didn't check the large commercial freezer on a public road to check for damage. \r\nThe sales person was not aloud for me to speak to the manager or the team leader. \r\nThis is company is selling faulty and damaged goods to customers failing in their duties as online retailer and MUST be reported and stopped."

"Never order from this company. I ordered a commercial Freezer on 20th May 2024. It arrived damaged from the top. I contacted them and was told to send photos of the item. The item advertised was different from the one received. Kept chasing them. I got an email :\r\n\r\nThank you for your email today and I am sorry to hear that you are not satisfied with our service. We have reviewed all your recent correspondence and the notes on your order, and we would like to highlight some points below.\r\n \r\nAs per our terms and conditions agreed to at point of sale by yourself, any palletised item should be thoroughly inspected upon delivery. Should the driver not wait for you to inspect your goods then you must refuse these. Accepting the goods without inspecting them and later finding damage is not accepted and results in you being liable for the products. This is clearly outlined in the Delivery Section of our website as well as the General Information section of each product and finally in the terms and conditions.\r\n\r\nAll pallet deliveries are kerbside, this means items will be deposited to the nearest kerbside of the address specified, rather than directly to your door.\r\nThe drivers will drive their vehicle to the closest access point to the delivery address. It is then the responsibility of the customer to transfer the delivery from the kerbside to the address.\r\n \r\nAll Pallet deliveries are completed contact-free. Kerbside deliveries are the standard across the network, any additional delivery requirements, such as pallet removal and handballing has been suspended.\r\n \r\nAdditionally, we have suspended our usual sign-for process and instead drivers will input the recipients full name as proof of delivery and our tracking capabilities are fully operational.\r\n \r\nDue to the value and weight of the items it is vital that these goods are inspected prior to accepting delivery so you do not have to bear the direct cost of the return charges for palletised goods.\r\n \r\nThe charges for return pallets are as follows:\r\n \r\n- A fee of 20% of the value of the product will be applicable to recuperate the repair costs and selling the product as a B GRADE.\r\n- A \u00a3144 will also be deducted due to the cost of hiring a dedicated vehicle and all administrated fees which are incurred for the return.\r\n- One final payment of \u00a3120 will also be deducted as this is the cost of having the pallet returned due to it being a \u00a360 charge each way.\r\n \r\nWe can appreciate that the above fees may appear substantial however, you will find this is standard practise amongst most businesses within the catering industry. We understand your frustrations with this however, we are simply adhering to our policies as a company.\r\nAs a commercial gesture we are more than happy to offer you a coupon or discount to keep the item. A coupon and can be used on our website toward another purchase and is valid for 6 months so can be used at your own convenience. Alternatively, we can offer you a discount which is a partial refund of the items value which will be credited back to the account original payment was made from.\r\nIf you wish to decline this offer then we will be happy to arrange a collection minus fees which are mentioned below.\r\nAdexa has upheld our commitment agreed at sale and cannot go further than the gesture offered, at our cost, above.\r\n Please let me know which option you would like to proceed with and we will be happy to arrange this for you.\r\nWhy would I accept the voucher or a partial refund when I know I will never order for them again. I also ordered a pedestal unit. This was also damaged. Nightmare!\r\nThey want to charge me for a return of the damaged good because I didn't check the large commercial freezer on a public road to check for damage. \r\nThe sales person was not aloud for me to speak to the manager or the team leader. \r\nThis is company is selling faulty and damaged goods to customers failing in their duties as online retailer and MUST be reported and stopped."

"Never order from this company. I ordered a commercial Freezer on 20th May 2024. It arrived damaged from the top. I contacted them and was told to send photos of the item. The item advertised was different from the one received. Kept chasing them. I got an email :\r\n\r\nThank you for your email today and I am sorry to hear that you are not satisfied with our service. We have reviewed all your recent correspondence and the notes on your order, and we would like to highlight some points below.\r\n \r\nAs per our terms and conditions agreed to at point of sale by yourself, any palletised item should be thoroughly inspected upon delivery. Should the driver not wait for you to inspect your goods then you must refuse these. Accepting the goods without inspecting them and later finding damage is not accepted and results in you being liable for the products. This is clearly outlined in the Delivery Section of our website as well as the General Information section of each product and finally in the terms and conditions.\r\n\r\nAll pallet deliveries are kerbside, this means items will be deposited to the nearest kerbside of the address specified, rather than directly to your door.\r\nThe drivers will drive their vehicle to the closest access point to the delivery address. It is then the responsibility of the customer to transfer the delivery from the kerbside to the address.\r\n \r\nAll Pallet deliveries are completed contact-free. Kerbside deliveries are the standard across the network, any additional delivery requirements, such as pallet removal and handballing has been suspended.\r\n \r\nAdditionally, we have suspended our usual sign-for process and instead drivers will input the recipients full name as proof of delivery and our tracking capabilities are fully operational.\r\n \r\nDue to the value and weight of the items it is vital that these goods are inspected prior to accepting delivery so you do not have to bear the direct cost of the return charges for palletised goods.\r\n \r\nThe charges for return pallets are as follows:\r\n \r\n- A fee of 20% of the value of the product will be applicable to recuperate the repair costs and selling the product as a B GRADE.\r\n- A \u00a3144 will also be deducted due to the cost of hiring a dedicated vehicle and all administrated fees which are incurred for the return.\r\n- One final payment of \u00a3120 will also be deducted as this is the cost of having the pallet returned due to it being a \u00a360 charge each way.\r\n \r\nWe can appreciate that the above fees may appear substantial however, you will find this is standard practise amongst most businesses within the catering industry. We understand your frustrations with this however, we are simply adhering to our policies as a company.\r\nAs a commercial gesture we are more than happy to offer you a coupon or discount to keep the item. A coupon and can be used on our website toward another purchase and is valid for 6 months so can be used at your own convenience. Alternatively, we can offer you a discount which is a partial refund of the items value which will be credited back to the account original payment was made from.\r\nIf you wish to decline this offer then we will be happy to arrange a collection minus fees which are mentioned below.\r\nAdexa has upheld our commitment agreed at sale and cannot go further than the gesture offered, at our cost, above.\r\n Please let me know which option you would like to proceed with and we will be happy to arrange this for you.\r\nWhy would I accept the voucher or a partial refund when I know I will never order for them again. I also ordered a pedestal unit. This was also damaged. Nightmare!\r\nThey want to charge me for a return of the damaged good because I didn't check the large commercial freezer on a public road to check for damage. \r\nThe sales person was not aloud for me to speak to the manager or the team leader. \r\nThis is company is selling faulty and damaged goods to customers failing in their duties as online retailer and MUST be reported and stopped."

"Never order from this company. I ordered a commercial Freezer on 20th May 2024. It arrived damaged from the top. I contacted them and was told to send photos of the item. The item advertised was different from the one received. Kept chasing them. I got an email :\r\n\r\nThank you for your email today and I am sorry to hear that you are not satisfied with our service. We have reviewed all your recent correspondence and the notes on your order, and we would like to highlight some points below.\r\n \r\nAs per our terms and conditions agreed to at point of sale by yourself, any palletised item should be thoroughly inspected upon delivery. Should the driver not wait for you to inspect your goods then you must refuse these. Accepting the goods without inspecting them and later finding damage is not accepted and results in you being liable for the products. This is clearly outlined in the Delivery Section of our website as well as the General Information section of each product and finally in the terms and conditions.\r\n\r\nAll pallet deliveries are kerbside, this means items will be deposited to the nearest kerbside of the address specified, rather than directly to your door.\r\nThe drivers will drive their vehicle to the closest access point to the delivery address. It is then the responsibility of the customer to transfer the delivery from the kerbside to the address.\r\n \r\nAll Pallet deliveries are completed contact-free. Kerbside deliveries are the standard across the network, any additional delivery requirements, such as pallet removal and handballing has been suspended.\r\n \r\nAdditionally, we have suspended our usual sign-for process and instead drivers will input the recipients full name as proof of delivery and our tracking capabilities are fully operational.\r\n \r\nDue to the value and weight of the items it is vital that these goods are inspected prior to accepting delivery so you do not have to bear the direct cost of the return charges for palletised goods.\r\n \r\nThe charges for return pallets are as follows:\r\n \r\n- A fee of 20% of the value of the product will be applicable to recuperate the repair costs and selling the product as a B GRADE.\r\n- A \u00a3144 will also be deducted due to the cost of hiring a dedicated vehicle and all administrated fees which are incurred for the return.\r\n- One final payment of \u00a3120 will also be deducted as this is the cost of having the pallet returned due to it being a \u00a360 charge each way.\r\n \r\nWe can appreciate that the above fees may appear substantial however, you will find this is standard practise amongst most businesses within the catering industry. We understand your frustrations with this however, we are simply adhering to our policies as a company.\r\nAs a commercial gesture we are more than happy to offer you a coupon or discount to keep the item. A coupon and can be used on our website toward another purchase and is valid for 6 months so can be used at your own convenience. Alternatively, we can offer you a discount which is a partial refund of the items value which will be credited back to the account original payment was made from.\r\nIf you wish to decline this offer then we will be happy to arrange a collection minus fees which are mentioned below.\r\nAdexa has upheld our commitment agreed at sale and cannot go further than the gesture offered, at our cost, above.\r\n Please let me know which option you would like to proceed with and we will be happy to arrange this for you.\r\nWhy would I accept the voucher or a partial refund when I know I will never order for them again. I also ordered a pedestal unit. This was also damaged. Nightmare!\r\nThey want to charge me for a return of the damaged good because I didn't check the large commercial freezer on a public road to check for damage. \r\nThe sales person was not aloud for me to speak to the manager or the team leader. \r\nThis is company is selling faulty and damaged goods to customers failing in their duties as online retailer and MUST be reported and stopped."