Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.06

1.1 Rating 1,252 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,252 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 1st April 2026

N Georgiev

Adexa Direct 1 star review on 5th September 2025

Teresa

Adexa Direct 1 star review on 23rd August 2025

Alex Rowley

Adexa Direct 1 star review on 29th May 2025

Anonymous

188

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“YOU HAVE BEEN WARNED BE WARNED – IN THE EVENT OF RECEIVING A FAULTY PRODUCT, ADEXA WILL NOT TAKE RESPONSIBILITY FOR COLLECTING AND REFUNDING YOUR ITEM We urgently required a new freezer and found an appropriate model online on the Adexa website. It's favourable energy rating appeared to be unmatched by any other product we found. If only we were not overcome by the sense of urgency and had spent some time doing the research and reading the reviews - the following is a warning to anyone thinking of purchasing a product from Adexa. - The freezer arrived approximately on time. We immediately let rest before following the instruction to turn on and start the unit - After more than 24hrs, the freezer did not reduce the temperature below 15 degrees C. There was clearly a problem. We tried resetting and starting again - yet no luck. We took video of the steps we took, and the info screen at various times, to at least capture some sort of evidence. And then submitted Adexa's 'warranty form' to begin the process of a return and refund (In the meantime we were £400 down, and left without a home freezer, so were forced to purchase elsewhere) - After several days of no response from Adexa, we try calling - it took several days to finally get through to someone (some days I would have my phone seemingly in queue all day, before getting the front and then having the call cancelled). Once we did get through to someone, we were told that they we unable to organise a return/refund as that was dealt with through a separate warranty department/company. There was no way of contacting them other than to submit the form (which we had done a few weeks prior). - After a month of waiting I go onto the Adexa website and send a message through their online chat - low and behold, within a couple of hours of sending the message, we receive an email response to our warranty return request. This comical process served as our only means communicating and getting responses to our emails moving forwards. Our mistake for not assuming their online chat was the only means of nudging action from them (ADVICE FOR ALL - WHEN CONTACTING ADEXA, THEY ONLY RESPOND TO ONLINE CHAT, NOT EMAILS/PHONE CALLS) - After several more weeks of replying to emails, and messaging in online chat to coax an emailed response, we were finally in a position to repackage the item, print and attach a returns label – with the reassurance of receiving confirmation that Adexa will arrange for collection and we would be entitled to a full refund if the unit was indeed faulty as we claimed. - Sadly this sense of hope was erased pretty swiftly – after again having to coax a response to our emails by sending an online chat message. We have now been told that we would have to pay to return the freezer unit, and that we would not be entitled to a refund – only a repair, or an ‘Adexa coupon’ if non-repairable. In summary this company is an absolute con and has effectively robbed us of £400. AVOID AT ALL COSTS.”

Helpful Report

Posted 11 months ago

“I placed an order on 19/08/2025, delivery stated was 3-5 days. 30 Days have now passed and I have not received any items, nor a refund and no communication at all! Avoid these scammers at all cost. The level stress, financial loss and wastage of time they are causing UK businesses is beyond belief! Furthermore, they are posting fake positive reviews on Adexa's trustpilot every time a bad one goes up. How are trading standards allowing this to happen?”

Helpful Report

Posted 11 months ago

“Appalling customer service, ordered a medical trolley,arrived with 2 legs missing, rang, emailed, live chat.......nobody responds, going to report to trading standards and their ceo on LinkedIn”

Helpful Report

Posted 11 months ago

“Ordered a hot cabinet from them and it still hasn’t arrived nearly 4 weeks later. No response from emails or phone calls and after waiting on the phone for 5 hours 45 minutes and being number 2 in the queue they terminated the call. Absolutely disgusting service and will never use them again, stay well clear”

Helpful Report

Posted 11 months ago

“This company is an absolute joke. Do not use them. Impossible to get hold of anyone to discuss order, delivery etc. Just been on hold for 6 hours then got disconnected when apparently number 2 in the queue”

Adexa Direct 1 star review on 17th September 2025

Helpful Report

Posted 11 months ago

“Citrus juicer is presumably made with very cheap not so durable plastic, so cheap in fact it fell apart at the sound of a sneeze from a foot away in under 60 days from new. do not waste your £800. Very poor quality item indeed. Customer service called it wear and tear i call it daylight robbery.”

Helpful Report

Posted 11 months ago

“Adexa have turned their live chat off - currently showing OFFLINE Phone lines automatically terminate the calls. No email replies. Missing items on order and no way possible of making contact all communication has been cut. SHOCKING STATE OF AFFAIRS!!!”

Helpful Report

Posted 11 months ago

“Very poor service!!!! Don't waste your money and time with them”

Helpful Report

Posted 11 months ago

“Very slow response and delivery”

Helpful Report

Posted 11 months ago

“Terrible Terrible experience so far, a stainless steal sink unit clearly damage in transit, waiting 5 hours at caller 17, won’t refund or replace the product, so looking like a trading standards issue and judging by the comments it seems a popular decision”

Helpful Report

Posted 11 months ago

“Ordered a patio heater in the sale. When it arrived the parcel was rattling and had a sticker on it saying damaged goods! Bits of glass fell out of the corner. Adexa ignored our complaint until I told them the goods were unfit for purpose under general sale of goods actually and I would be contacting trading standards if we didn't get a refund. That finally got a result and we have been refunded. We were told the parcel should not have been sent out. They didn't want it back some opened it to find three broken units inside!!! What a grossly inefficient company!!”

Helpful Report

Posted 11 months ago

“Bought and paid for a double door fridge and still not arrived over a week (9days) despite 3-5 days was promised. Only want to know the status, called their customer service, waited over 4 hours, from position 19 to 1 and waited for an hour at position 1 and was cut off at 5:02pm. Tracking number of the delivery does not work. Would not buy from them again.”

Helpful Report

Posted 11 months ago

“Worst caitering company no comunication Left waiting for an oven which was needed for 17 days … please steer clear”

Helpful Report

Posted 11 months ago

“I wish I read these reviews before i placed my order - I got a damaged item and then they try to get out of any obligation - i suspect they know the item was damaged before it was shipped (otherwise it must have taken a serious blow in transit) - my advice is not to use this company.”

Helpful Report

Posted 11 months ago

“Paid for large pizza oven 17/09 estimated delivery 5 days … ordered because we needed ! 17 days later no comunication letting me know that is was not out for delivery , tried phoning many times never got an answer this is not the first time Adexa has let me down but will be the last!!! So upset”

Helpful Report

Posted 11 months ago

“Don’t use them. I and many others have revived faulty goods and this company ignore all contacts once they have your money. Do your research look at trust pilot and google reviews. I have started a county courts claim against them now”

Helpful Report

Posted 11 months ago

“Your company is a disgrace. I ordered a fridge 3 weeks ago, promised in 3–5 days, even told me Friday delivery — nothing came. I wasted my time and money on staff waiting. You ignore my calls, give zero respect. I demand FULL REFUND + COMPENSATION immediately or I will report, dispute, and expose your scam everywhere. Enough lies — fix this NOW.”

Helpful Report

Posted 11 months ago

“Criminally poor, criminal acceptance of money for goods never delivered and refusal to refund. The work involved in chasing their appalling customer service is of a level I have never come caross before.”

Helpful Report

Posted 11 months ago

“Ordered over £5k of equipment. Delivery was fine bar 2 items are missing. First item unpackaged is damaged in multiple places due to strapping for transit. Held online from number 56 to 1 then the phone dropped off. Tried calling again numerous times and again phone drops off. Been holding now from nbr 18 to nbr 11 for a further 40 mins. Tried live chat, but they are not their right now!! Called accounts, they cannot help. Now off to cancel the payment with American Express. A day wasted on a project to keep our business going.”

Helpful Report

Posted 11 months ago

“What an appalling company! I ordered a patio heater from them in the 'end of season sale ' it was just advertised as sale goods but in perfect condition. When it arrived there was a big notice on it saying damaged, and the package actually rattled! When my husband picked it up some tiny pieces of glass fell out at the corner. The box was completely covered with brown parcel tape that had been sloppily applied. Consequently he emailed them immediately, but got no reply. He rang them and emailed them several more times but has had no answer whatsoever! This is the worst company I have ever had the misfortune of dealing with.”

Helpful Report

Posted 11 months ago

Adexa Direct is rated 1.1 based on 1,252 reviews