Awful awful company with ZERO customer service. 1.5hrs to be able to speak to a human being on the phone, only to reach someone with NO authority or knowledge whatsoever. No compassion for a registered charity and would happy let them make a loss upon returning an item and no help to assist with courier arrangement. Reason for returning the item was because the manual posted online did not include vital information which meant the item was not fit for the charity's purpose. Really struggling to understand that a company can be so heartless. Short blunt replies on the live chat, just repeating this is company policy. Very upsetting.