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Adexa Direct Reviews

1.1 Rating 875 Reviews
2 %
of reviewers recommend Adexa Direct
Company Reviews Questions Metrics
1.1
Based on 875 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 35%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Got a Question?

How do you know when the oven has reached the required temperature?
Helpful Report
Asked by Anne Bussin (8 months ago)
I have a very bad experience with this company and their support team. They are not even supportive. I bought a blender 3 in 1 which was broken and I asked for an exchange which they disagreed and they said they’re going to refund me. Since 1st of December and today’s date is 17th of February I’m waiting for my bloody £50. Their account team must include very lazy people as I’m waiting three months and they keep telling me lies every single day. They destroyed my mental health that’s all I have to say. Don’t ever buy anything from Adexa.
Helpful Report
Asked by Demi (2 years ago)
We order plastic cup for Mazar restaurant & we pay about 40 pounds .but you didnt deliver it .can you respond please.or call me on 07735224085
Helpful Report
Asked by Camille hannoun (2 years ago)
Do you actually care about customer service? I bought a microwave 3 weeks ago and the bulb has stopped working. I should not have to make my own arrangements for this, your company should be dealing with this issue.
Helpful Report
Asked by Faisal khan (2 years ago)
My order number is 328125 just where is that? you charged me on my account bank but didn’t receive any email to confirm or shipping
Helpful Report
Asked by Mozhgan Papan (3 years ago)
I received my new TO 6002 -RCL electric oven + the metal part of the door handle is slightly bent inwards in in the middle f it — this has caused the black inner part of the handle to snap in the middle + ADVICE PLEASE
Helpful Report
Asked by Mrs F Arnold (3 years ago)
I have trent fish bar I have 15 month ago by pizza sald friz but no working now wich phone nomber contact with you company
1 Helpful Report
Asked by Pritpal Singh (4 years ago)
You buy cheap you get no service it is your fault
2 Helpful Report
Answered by Ronaldo (4 years ago)
07803 187213 is our service response manager
2 Helpful Report
Answered by Paulo (4 years ago)
Order 107116 is coming back to you and I want a refund. Trading Standards are waiting for your reply. Thank you.
2 Helpful Report
Asked by Eleanor Whelan (4 years ago)
Good luck they dont care you should have got from real company and paid real money
1 Helpful Report
Answered by Ronaldo (4 years ago)
Why is everyone so surprised when you're paying 30% of market value.....
1 Helpful Report
Asked by Anon (4 years ago)
Has anyone taken them to a court hearing? If so, did they turn up?
Helpful Report
Asked by Liz Gould (4 years ago)
What is return polcy
Helpful Report
Asked by M idris Nuristani (4 years ago)
Still waiting for solution for my fridge, order 87613, I can’t believe how are Adexa treating the customers
Helpful Report
Asked by Leandro (4 years ago)
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