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Adexa Direct Reviews

1.1 Rating 1,199 Reviews
1 %
of reviewers recommend Adexa Direct
Company Reviews Questions Metrics
1.1
Based on 1,199 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 35%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Delivery

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Returns

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Customer Service

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How do I contact Adexa Direct?
Helpful Report
(20 hours ago)
You can contact Adexa Direct by Email, Telephone and Live Chat.
Helpful Report
(20 hours ago)
C-

Customer Service - Average

59.72%
Industry Average
“ The customer service should be renamed 'customer obstruction team'. ”
- Anonymous
“ If I could zero stars, I would. I ordered an office chair, it broke the first time it was sat on. After contacting them they refuse to honour my consumer rights, send a replacement or accept a return and after a lot of back and forth I had to charge this transaction back through my bank. DO NOT BUY FROM THIS COMPANY!!! It seems they have a track record of poor products and service, I sadly found out in hindsight. ”
- Chris
“ Terrible customer service. Bought a commercial fryer from Adexa, one side was faulty from day one and Adexa still hasn’t come to repair it. I’ve chased them many times with no clear update or timeline. If you run a takeaway business, avoid Adexa — you need equipment you can rely on, and support that actually responds. ”
- Anonymous
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