Adexa Direct Reviews

“ Poor service overall, 0 form of communication - poor support team who either need training, new management, or new processes. Late delivery, delivery changes. I just recommend ordering elsewhere. ”

“ Wrong item delivered. No one to speak to. Message sent in return to mine said the return would be processed BEFORE the correct item was sent out. Disgraceful customer service. If I could have left a 0 star review I would have. ”

“ Terrible! Avoid! bad products! worse customer service! items arrive: damaged, rusty, with missing parts! severe lack of care or compensation! ”

“ The customer service should be renamed 'customer obstruction team'. ”

“ If I could zero stars, I would. I ordered an office chair, it broke the first time it was sat on. After contacting them they refuse to honour my consumer rights, send a replacement or accept a return and after a lot of back and forth I had to charge this transaction back through my bank. DO NOT BUY FROM THIS COMPANY!!! It seems they have a track record of poor products and service, I sadly found out in hindsight. ”

“ Terrible customer service. Bought a commercial fryer from Adexa, one side was faulty from day one and Adexa still hasn’t come to repair it. I’ve chased them many times with no clear update or timeline. If you run a takeaway business, avoid Adexa — you need equipment you can rely on, and support that actually responds. ”

“ I’m still trying to resolve this but the customer service as diabolical, we have used this company before but will never use them again as the minute something is wrong they just do not want to know. ”

“ I do not receive a reply, so phoned the customer service line, only to learn that they were not taking calls. ”

“ Rang customer services several times during the first week at least a hour each time to get a call handler. ”

“ Disgusting customer service item broken when arrived back and forth in emails asking to do ridiculous writing on the box its going to take months to get the money back ”