Adexa Direct Reviews

1.1 Rating 1,199 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

Questions

Metrics

1.1

Based on 1,199 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 35%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Customer Service

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How quickly does Adexa Direct resolve customer queries?

Helpful Report

(20 hours ago)

Greater than 76% of reviewers feedback is Adexa Direct takes over a week to resolve customer queries.

Helpful Report

(20 hours ago)

59.72%

Industry Average

“ I’m still trying to resolve this but the customer service as diabolical, we have used this company before but will never use them again as the minute something is wrong they just do not want to know. ”

- Sharon Carr

“ I do not receive a reply, so phoned the customer service line, only to learn that they were not taking calls. ”

- John Lines

“ Rang customer services several times during the first week at least a hour each time to get a call handler. ”

- Phil

Adexa Direct Reviews

Customer Service - Average