Adexa Direct Reviews

1.1 Rating 1,217 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

Questions

Metrics

1.1

Based on 1,217 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Delivery

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Returns

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Customer Service

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How quickly does Adexa Direct resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 68% of reviewers feedback is Adexa Direct takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

59.33%

Industry Average

“ THE WORST CUSTOMER SERVICR IN UK !!!I am extremely disappointed with the service I have received. ”

- N Georgiev

“ This was the worst customer service experience I have ever had in the UK. ”

- Marcin

“ This was the worst experience I have had with an online company. Do NOT buy from them. Goods were not the same as pictured, customer service was aggressive and unhelpful. There was no refund given despite being clearly mis-sold and not fit for purpose. ”

- Laura Casey

Adexa Direct Reviews

Customer Service - Average