Adexa Direct Reviews

1.1 Rating 1,167 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

Questions

Metrics

1.1

Based on 1,167 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How long does Adexa Direct take to deliver?

Helpful Report

(2 days ago)

Adexa Direct normally delivers over 7 Days.

Helpful Report

(2 days ago)

46.91%

Industry Average

“ - the tracking code for the parcel they sent me is wrong - when contacting the delivery company they confirmed that Adexa have sent out the same tracking code to multiple clients which makes it invalid and impossible to trace my parcel - I have been at the delivery site all week to receive the parcel even though the premises are not yet opened which has caused me serious issues for my wider business and no parcel has turned up. ”

- Anonymous

“ Paid for next day delivery - which was about £20. My delivery arrived OVER 2 WEEKS LATER. Terrible customer services over email saying I was in the wrong not getting my order in soon enough (?!) Until another person took over and admitted they were in the wrong and would issue a refund. It has now been a few months - still no refund and they do not answer emails. Awful, do not use Adexa. ”

- Anonymous

“ Please don't order anything Worst company I ever seen I am a trade customer Ordered goods for my customer on 9th of September & paid for next day delivery until now some items not been delivered When I call never answered or sometimes waiting for an hour Even for email they don't send reply I don't know how they run their business ”

- Rameswaram b Jeyaeshanger

Adexa Direct Reviews

Delivery - Slow