Adexa Direct Reviews

“ Paid for next day delivery - which was about £20. My delivery arrived OVER 2 WEEKS LATER. Terrible customer services over email saying I was in the wrong not getting my order in soon enough (?!) Until another person took over and admitted they were in the wrong and would issue a refund. It has now been a few months - still no refund and they do not answer emails. Awful, do not use Adexa. ”

“ Please don't order anything Worst company I ever seen I am a trade customer Ordered goods for my customer on 9th of September & paid for next day delivery until now some items not been delivered When I call never answered or sometimes waiting for an hour Even for email they don't send reply I don't know how they run their business ”

“ I would be ok to return and be refunded and buy it elsewhere but the item was DAMAGED totally on delivery. ”

“ I placed an order on 19/08/2025, delivery stated was 3-5 days. ”

“ This company is an absolute joke. Do not use them. Impossible to get hold of anyone to discuss order, delivery etc. Just been on hold for 6 hours then got disconnected when apparently number 2 in the queue ”

“ Very slow response and delivery ”

“ Bought and paid for a double door fridge and still not arrived over a week (9days) despite 3-5 days was promised. Only want to know the status, called their customer service, waited over 4 hours, from position 19 to 1 and waited for an hour at position 1 and was cut off at 5:02pm. Tracking number of the delivery does not work. Would not buy from them again. ”

“ Paid for large pizza oven 17/09 estimated delivery 5 days … ordered because we needed ! 17 days later no comunication letting me know that is was not out for delivery , tried phoning many times never got an answer this is not the first time Adexa has let me down but will be the last!!! So upset ”

“ Your company is a disgrace. I ordered a fridge 3 weeks ago, promised in 3–5 days, even told me Friday delivery — nothing came. I wasted my time and money on staff waiting. You ignore my calls, give zero respect. I demand FULL REFUND + COMPENSATION immediately or I will report, dispute, and expose your scam everywhere. Enough lies — fix this NOW. ”

“ Delivery was fine bar 2 items are missing. ”