Adexa Direct Reviews

“ I opened the first one up upon delivery and when putting it together realised it was faulty with a dodgy foot making the units unstable. ”

“ Very very bad service this company today we face bad service they send broken display fridge we contacted customer service they said open inside the panel and check properly this is not acceptable because we don't have any tool delivery driver need hurry compressor and condenser coil broken ”

“ Ordered on the 17/11/25 So had 3 out for deliver today notfication and none of them have been delivered with no communication. contacted customer service to be told i cant cancel my order as its out for delivery. 10 days later and still no product. Terrible service, stay well away. ”

“ The way it was packed on the pallet the damage had to be visible by Alexa before sending out for delivery. ”

“ After all this time, I only received a 50% refund — and now they say I have to pay for delivery and return, even though the delay and poor communication were completely their fault. ”

“ AVOID !!! Terrible customer service - my oven was delivered smashed the delivery guy picked it out of the back of his lorry and dropped on the floor - my husband went to get the trolley to move it and when he returned the delivery man has disappeared - opened the box and it was smashed to pieces. ”

“ - the tracking code for the parcel they sent me is wrong - when contacting the delivery company they confirmed that Adexa have sent out the same tracking code to multiple clients which makes it invalid and impossible to trace my parcel - I have been at the delivery site all week to receive the parcel even though the premises are not yet opened which has caused me serious issues for my wider business and no parcel has turned up. ”

“ Paid for next day delivery - which was about £20. My delivery arrived OVER 2 WEEKS LATER. Terrible customer services over email saying I was in the wrong not getting my order in soon enough (?!) Until another person took over and admitted they were in the wrong and would issue a refund. It has now been a few months - still no refund and they do not answer emails. Awful, do not use Adexa. ”

“ Please don't order anything Worst company I ever seen I am a trade customer Ordered goods for my customer on 9th of September & paid for next day delivery until now some items not been delivered When I call never answered or sometimes waiting for an hour Even for email they don't send reply I don't know how they run their business ”

“ I would be ok to return and be refunded and buy it elsewhere but the item was DAMAGED totally on delivery. ”