Name: Adexa Direct
Rating: 1.06

“Don't use this company. Purchased a bar fridge, which was delivered and left in our car park. Upon opening, found a door to be badly damaged. Adexa would not accept product back without heavy losses on our side, so we agreed to a £70 Adexa voucher as resolution for the damaged good. When the voucher was received, we tried using it, but found it to be worth only £56 as they remove the vat when you try to use it. This company have absolutely terrible customer service, they don't reply quickly to emails, won't accept any liability for damage without massive loss to customer and don't think it's important to keep customers happy. Do yourself a favour , shop elsewhere! Date of experience: 01 July 2025”

Helpful Report

Posted 1 month ago

“Dishwasher not draining had to do a form to get someone to email back telling me to get an engineer. No one answer phone will not deal with again.”

Helpful Report

Posted 1 month ago

“Fridge damaged on delivery, filled in the return form online, but no response, tried the online chat but still no response, 28 mins and still no agent reply. 3 days of phoning with just constant messages saying you are number 22 in the queue, then it goes to all agents are busy mesage please try later. Absolute joke of a company.”

Adexa Direct 1 star review on 16th July 2025

Helpful Report

Posted 1 month ago

“Delivered a damaged item with missing parts. Customer service is impossible to contact until after the deadline for returns is over. then they refuse to help. aggressive emails and rude people. stay away from them”

Helpful Report

Posted 1 month ago

“AWFUL😖😖😖”

Helpful Report

Posted 1 month ago

“Absolutely useless customer service, cannot get any response from them at all. Would give a 0 rating if it was an option. They sell good product but you cannot get any back up afterwards if it goes wrong.”

Helpful Report

Posted 1 month ago

“The most horrible service ever. It’s a nightmare getting through to customer service. I have sent them numerous emails, no replies. They use couriers that sign for deliveries themselves and then Adexa expect you to report any damages within 24 hours of delivery. How are you supposed to do this when you have not even signed for the delivery and not even in the property and not even seen the parcel till after 24 hours! Does not make any sense at all. And the customer service is terrible, they do not know how to respect their customers.”

Helpful Report

Posted 1 month ago

“One of the worst companies we have ever dealt with. Bought a freezer and paid for 'next day delivery'. It did not arrive 'next day' or the day after, or the day after, or the day after. We emailed their service team. No response. We tried the 'live chat' as recommended by their phone line. It does not exist. After 45mns we spoke to someone who said the freezer would be arriving that day. It did not arrive. Just now sending our third letter by recorded delivery in an attempt to receive a full refund. So far we have had 2 refund payments that still do not total the amount we spent. This is despite an email from Adexa promising a full refund.”

Helpful Report

Posted 1 month ago

“Awful awful company with ZERO customer service. 1.5hrs to be able to speak to a human being on the phone, only to reach someone with NO authority or knowledge whatsoever. No compassion for a registered charity and would happy let them make a loss upon returning an item and no help to assist with courier arrangement. Reason for returning the item was because the manual posted online did not include vital information which meant the item was not fit for the charity's purpose. Really struggling to understand that a company can be so heartless. Short blunt replies on the live chat, just repeating this is company policy. Very upsetting.”

Helpful Report

Posted 2 months ago

“I’m extremely disappointed with my experience. I ordered a refrigerated tabletop saladette and was sent the wrong model. I noticed the mistake immediately and called customer service, but was met with a rude and unhelpful response from someone named Zoe. She insisted I fill out an online form—even though I had already done so before calling. I explained that the correct item was urgently needed for a catering event and that the weather was very hot, but she showed no concern at all. It took four days just to get a reply asking for a photo of the incorrect item, and now I’ve been told it will take even longer for the next step. This is unacceptable. All they need to do is send the correct item and collect the wrong one—something that could easily be arranged over the phone. Instead, they’ve made it a frustrating and slow process. Poor service and zero urgency for customer needs”

Helpful Report

Posted 2 months ago

“The worst experience I ever had, and specially the lady from the customer service” Sophie“ needs to be more polite, sometimes to say ‘hello’ and sometimes ‘sorry’ will be very nice.”

Helpful Report

Posted 2 months ago

“Poor service avoid this company no one knows what is going on”

Helpful Report

Posted 2 months ago

“Extremely poor experience – damaged freezer, no refund or support We ordered a commercial upright freezer from Adexa with paid next-day delivery. It arrived late and visibly damaged — the top corner was crushed. The driver dropped it off outside and left without allowing time for inspection. We reported the damage immediately with photos. The freezer was never used or plugged in, and we gave Adexa every opportunity to resolve the issue. Despite this, they only offered a small store credit or a repair — which is completely unacceptable for a damaged, brand new item. They then made unreasonable demands (like asking for video footage of the damage occurring) and eventually refused to assist us further. They also failed to refund the next-day delivery charge until we chased it ourselves. We’ve now had to raise the issue with our bank and report the matter to Trading Standards, as the freezer was not of satisfactory quality or fit for purpose. Their terms also attempt to classify all customers as “business users,” denying basic consumer protections — which we feel is misleading and unfair. We cannot recommend Adexa to anyone based on this experience.”

Helpful Report

Posted 2 months ago

“Sent us badly damaged freezer and instead refund or replacement offering us coupon. We have sent proof of the damage outside our premises still waiting. Seems like we will take a legal action tomorrow.”

Helpful Report

Posted 2 months ago

“Worst customer service I’ve ever experienced. They never update on what's going’s with my order’ I'm the one chasing my own order. So many people giving me different dates and different information’ they don't even know whats going on them self. If i had the chance i would have given’s 0 stars. In this day and age no email no telephone no update . Shameful company. Never again with this company. Be aware people you’re the one thats going to be chasing your own order . Its been nearly a month and still they making me chase it . Shameful company”

Helpful Report

Posted 2 months ago

“I ordered a commercial fridge from Adexa Direct which was advertised as including more than four internal shelves. On setup, I discovered only four shelves were included, meaning the product was not as described at point of sale. I contacted customer service to request the missing shelves. Despite multiple polite attempts to resolve the issue, I was told that because the problem was not reported within 24 hours, they would not assist—regardless of the fact the item was incomplete. They offered a discount or coupon, but refused to provide the missing shelf or contact the manufacturer, which I would have expected as standard. I made the purchase in good faith as a small business, and I am disappointed by the lack of accountability or willingness to correct what is clearly a shortfall in what was sold. I would encourage other customers to double-check items immediately upon delivery and be cautious when purchasing from this company.”

Helpful Report

Posted 2 months ago

“Is possible to get your money back”

Adexa Direct 3 star review on 6th June 2025

Helpful Report

Posted 2 months ago

“Title: Warning – Faulty Refrigerator & Irresponsible Seller I am sharing my experience to warn other customers. I purchased a refrigerator from this store, and when it was delivered, the delivery team clearly saw that the unit was faulty. They even acknowledged the issue and signed a note to confirm the problem. However, they refused to take it back, saying we had to contact the seller directly. We reached out to the seller multiple times, but they completely ignored their responsibility. They refused to offer a replacement, refund, or any meaningful help — even though the product was clearly defective upon delivery and this was confirmed by their own delivery staff. This is not just unacceptable service — it’s a clear case of the seller avoiding all responsibility and pushing the burden entirely onto the buyer. I strongly advise others to avoid this business. If anything goes wrong with your purchase, don’t expect them to care or help.”

Adexa Direct 1 star review on 29th May 2025

Helpful Report

Posted 3 months ago

“Title: Warning – Faulty Refrigerator & Irresponsible Seller I am sharing my experience to warn other customers. I purchased a refrigerator from this store, and when it was delivered, the delivery team clearly saw that the unit was faulty. They even acknowledged the issue and signed a note to confirm the problem. However, they refused to take it back, saying we had to contact the seller directly. We reached out to the seller multiple times, but they completely ignored their responsibility. They refused to offer a replacement, refund, or any meaningful help — even though the product was clearly defective upon delivery and this was confirmed by their own delivery staff. This is not just unacceptable service — it’s a clear case of the seller avoiding all responsibility and pushing the burden entirely onto the buyer. I strongly advise others to avoid this business. If anything goes wrong with your purchase, don’t expect them to care or help.”

Helpful Report

Posted 3 months ago

“Title: Warning – Faulty Refrigerator & Irresponsible Seller I am sharing my experience to warn other customers. I purchased a refrigerator from this store, and when it was delivered, the delivery team clearly saw that the unit was faulty. They even acknowledged the issue and signed a note to confirm the problem. However, they refused to take it back, saying we had to contact the seller directly. We reached out to the seller multiple times, but they completely ignored their responsibility. They refused to offer a replacement, refund, or any meaningful help — even though the product was clearly defective upon delivery and this was confirmed by their own delivery staff. This is not just unacceptable service — it’s a clear case of the seller avoiding all responsibility and pushing the burden entirely onto the buyer. I strongly advise others to avoid this business. If anything goes wrong with your purchase, don’t expect them to care or help.”

Helpful Report

Posted 3 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Adexa Direct Reviews