Untrustworthy, unprofessional, unresponsive In 22 years of business, this is the most frustrating company that we have dealt with. Ordered items worth TENS OF THOUSANDS for a kitchen refurb for a care home full of vulnerable older people. It was straight away difficult to pin them down on delivery dates. Our contractor started the job based on their promised delivery date. Almost one month later, still missing thousands of pounds worth of items with no due date / eta offered by the company and they continue to ignore calls and emails. Considering going to the press at this point as I am running out of options. Headlines: - Not delivered on the date promised, now almost 1 month since order - Phone lines dead, nobody answered - Emails ignored - Contractor asked for ETA or refund, no response - Contractor had to physically go to their Croydon office - Rather than give him an ETA or refund, they told him to go away and that they weren’t going to answer his questions, he just needed to email / call - He asked to speak to a manager, instead they CALLED THE POLICE! - Manager eventually came outside and promised an update on delivery last Tuesday - No update, but some of the items showed up last week - 7 days later still waiting on the rest of the items (worth thousands) - commercial cooker, 3 cupboards, tap - Still no phone lines or response to emails - ~20 elderly and vulnerable residents left without a kitchen for 1 month instead of 1 week due to there still being no cooker or tap delivered Care homes and other healthcare facilities are under quite enough pressure at the moment without having to deal with this kind of thing and it is profoundly unfair on the vulnerable residents that we look after.