Genuinely the worst business i have the miss fortune to deal with, they have stolen hundreds of pounds at this stage from me. They claim refunds have been processed but never appear. Items never arrived, they claim half have and then ignore update requests, phone calls etc i had a brand new business to set up on a tight budget and important bits of catering equipment just didn't arrive. After 30 emails i have given up, as even when you get the same customer representative and reply to the same email chain they then ask for order numbers despite only providing it the last time you email, they ask for evidence things arrive broken which you do and its ignored. If i had more money i would take them to court. AVOID this terrible company and their terrible customer service, cant believe a company like this survives.