I purchased a fridge that arrive with numerous areas of damage. I rang the company and sent photos, Adexa responded with an offer of £30 refund. This was not acceptable due to the extent of damage. I was told by their representative that people usually except this due to the hassle to return. I am now two weeks on and this matter is not resolved. Despite numerous emails and phone calls the damaged fridge has still not been collected and I have had one excuse after another. It would seem they are reluctant to collect and exchange or refund this product. Very disappointing and such poor customer care, would not recommend or use again.