I just placed an order for 2 fridges and my order was delayed I called in to request the reason for delay the advisor said one of the item wasn't available they will issue me a refund just order another model which I did. after I placed the order i noticed they did not send me a refund so called in again they are now claiming they will charge me 25% off for refund when i was following there instructions as the item is now in stock. The advisor was lying through her teeth (Megun) so i said please do not take any actions i will email you as the dishonesty levels over the phone where crazy. As soon as i hanged up i could see my online profile she had put the refund in without me even requesting it. disgraceful behaviour they seem to be running a dictatorship