Absolutely atrocious company to deal with. I work for a company, and we ordered a product that was delivered broken. Because we need it for an event, we were advised to order another one as the replacement would take too long. Even though for the second product we paid extra to be delivered next day it was delivered 3 days later BROKEN again. Potentially this has something to do with DPD or them not providing the suitable packaging for it. I reported the item broken 48 hours after only to find out that they have a policy that if you do not report an item delivered broken within 24 hours, they will not replace it. I am not standing here with two broken items and this company does not want to take responsibility for this shoving the 24-hour policy in my face. The products they sell are commercial, what business in this world would order something and break it after two days just to return it back. This is what the customer care suggested... that we damaged the item and we now are asking them to replace it even though we damaged it. RIDICULOUS! It seems to me that this 24 hours return policy is in place to cover the fact that they DO NOT CARE of how and when their items are delivered. It’s a way of them washing their hands of it. Unbelievable!