I ordered two metal kitchen tables (flat pack) for my business, which arrived promptly but during unpacking and assembly, we noticed that both were damaged. Both tables were dented significantly on the worktop areas (aesthetically undesirable for our open kitchen) and one was also dented in an area where a leg is supposed to slot in and I had to pay someone to bend it back in order for the leg to fit in. I had ordered similar items from Nisbets, which arrived in better packaging and in perfect condition. The packaging was the real issue. I decided against requesting a refund or exchange once I read their ridiculous and questionable T&C's, so I simply left the above short review to warn other customers. I've responded about 5 times to their customer care team and all I have been offered to make this right is roughly a 6% discount (£30) on my almost £500 order value. This offer was followed by a warning that I can't return the item due to their T&C's, even though I hadn't even asked for that or wanted that. I believe this was a silly tactic to scare me into accept their insulting offer. Who would buy a significantly dented table in a shop at a 6% discount?! One wasn't even fit for purpose due to the leg not fitting. I asked for 30%, but according to them that is dramatic. They offered the 6% again, but I declined and said I will share my experience instead. My company will no longer use Adexa Direct. I recommend avoiding this supplier!