Everything! Received the product, opened it just outside their 24hr window which apparently is their ridiculous t&c’s for reporting damage. Unfortunately it arrived on the one day of the week were are closed so didn’t open it that day. Box was completely intact but the product inside was badly warped and dented, obviously a faulty product was sent out in the first place and clearly not damaged in transit. Despite many pleas and phone calls (we are a very small cafe and can’t afford to just replace the product) the company were immovable. Customer service shockingly bad. Requested a complaint be raised and Manager call back and was told that these are reviewed at the end of the day and the Managers decide if you warrant a call or not. We clearly didn’t. I have never had such bad customer service. Particularly in these challenging times when all businesses should be helping each other. I wasn’t even asking for a refund, just two new straight shelves so that we can put the product together. I am now taking this further and reporting to the ombudsman. Please BUYERS BEWARE