CL Scholes
I bought a Catering Table from Adexa. on delivery the table turned out to be heavily Damaged on one corner. i sent an email stating the problem and that i will now be losing monies as i cannot get my commitments completed. i then called to explain the problem they put the phone down on me i recalled again the phone was put down on me. i left it a few hours and then recalled only to be told you will not get a replacement till the other has arrived and inspected. they offered me £25 discount on the item if i keep it or a £35 voucher. not a chance its damaged beyond repair. Trying to get any meaningful help from the customer services is impossible. Their replies are difficult to understand and show little understanding of consumer rights act 2015. Adexa show no concern that their faulty product is not useable at all and their attitude towards customers is arrogant, argumentative and highly suspicious. They then said my email was rude I replied if you found it rude it wasn't meant to be read that way. I then said Sorry if you feel that way. You have to see this from the customer point of view. The table I was sold is clearly not fit for purpose. I would not recommend anyone to purchase anything from this company. plus now i will have to wait till the item has been returned within the 14 day under the Consumer’s Rights Act 2015 which they have failed to meet this too. This system is all old hat and out of order. their should be a better law put in place against companies like this. Please see below what I received from this so called company. I’m still waiting for this item to be picked up and receive my monies. I think it’s time to go to trading standards and report this to them I will add my update later. In one of their emails they thought it had been picked up till I told them it’s still here
1 year ago
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Adexa Direct has a 1.1 average rating from 880 reviews

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