Order number 577346 I bought this item less then one year over 200 pounds I paid. The machine give me terrible problems I called customer support send email they are instructed me to get ingeeneer report send to them then they will look into it. Purrently its when I agree there terms and conditions its on there that only parts are covered which I have to arrange an engineer this is something new to me. Never heard this before. Stay out of this company they are horrible to customers someone called Zaffy on the other side of telephone also rude... Never buy anything from them. It should be just simple organising a replacement or fix the problem not asking customer to go through a new stress of arranging an engineer to look at. That should be your engineer to look into it. Not me. Sort this out otherwise I m taking this to ombudsmant...