I am extremely disappointment and frustration with the entire experience of purchasing a freezer from this company. It has been a complete nightmare from the very beginning, and I feel compelled to share my negative experience to warn others. I placed my order for a new freezer on Friday, 09/06/2023, after confirming with their live chat support that if I paid an additional £60 for weekend delivery, I would receive the product by the following day. As a business owner, it was crucial for me to have the new freezer to replace our broken one and prevent any further damage to our stock, which was worth at least £1,000. To my dismay, the freezer did not arrive as promised on the confirmed day. Frustrated and concerned, I immediately reached out via email on Saturday, 10/06/2023, seeking an explanation for the delay. Unfortunately, I have not received any response from them since then. Their lack of communication is not only unprofessional but also incredibly rude. Seeking a resolution, I decided to call their customer service on Monday, 12/06/2023. To my disbelief, the lady on the phone was incredibly rude and dismissive, refusing to even let me explain the situation. She abruptly hung up on me without addressing my concerns. It was a shocking display of disrespect towards a paying customer. In a feeble attempt to appease me, the customer service representative offered a mere £30 as compensation for the late delivery. This gesture was unacceptable, as the stock we had at stake was valued far greater than that amount. I insisted on speaking with a manager to rectify the situation, but the representative claimed that she would put us on a list and request the manager to contact us within five days. To my utter dismay, the manager never bothered to reach out to us. Fed up with their lack of professionalism, we called them again after a week to express our continued disappointment and remind them that we were still awaiting a response from the manager. Once again, they assured us that they would make a note and request the manager to contact us promptly. However, it has now been almost a month, and we have not received any communication from the manager or any other representative. The complete disregard for customer satisfaction, the lack of communication, and the unfulfilled promises have left me utterly dissatisfied with this company. The level of unprofessionalism and negligence demonstrated throughout this entire ordeal is simply unacceptable. I also made a specific request for the company to notify us at least one hour in advance of the delivery, so that the delivery person would not have to wait unnecessarily. Unfortunately, this message was not relayed to the delivery personnel at all. As a result, the delivery person had to go deliver elsewhere and then return to our shop, causing further delays. I want to acknowledge that the delivery person himself was very professional and handled the situation well, despite the miscommunication from the company.