I cannot begin to express the level of frustration and disappointment I experienced while dealing with Adexa Direct during the purchase of 30 heating lights. Their customer service was not just horrible; it was an absolute nightmare. It felt like a never-ending ordeal that lasted for an excruciating two months. And the worst part? It had nothing to do with the items being out of stock, but rather their mind-numbingly terrible organization between the sales team and financial department. Let's start with their sales representative, Sim. Never have I encountered such an astonishingly rude and unhelpful individual. It seemed as though his sole purpose was to make our lives miserable. Instead of assisting us with our questions and concerns, he consistently displayed a complete lack of respect, professionalism, and basic human decency. Dealing with Sim was like a painful journey into the depths of customer service incompetence. As if that weren't enough, the delivery process was a circus of disorganization. Adexa Direct's delivery system seemed to operate on chaos and confusion. Time and time again, we faced unnecessary delays and complications due to their inability to coordinate their own services effectively. But that's not even the worst part. Brace yourself for this: they had the audacity to try and overcharge us because their utterly clueless delivery driver couldn't find our address. It was a surreal experience, as if they were intentionally going out of their way to aggravate us further. My blood boils just thinking about the abysmal experience I had with Adexa Direct. They are a company that epitomizes everything that can go wrong with customer service. Their complete lack of organization, professionalism, and empathy is simply mind-boggling. If you have any regard for your sanity and well-being, steer clear of this abomination of a company. Spare yourself the unimaginable frustration and choose a competent and customer-focused business for your needs. Adexa Direct should serve as a cautionary tale for anyone seeking to avoid a truly torturous ordeal.