Please see all reviews on here as they are 100% correct. We ordered a freezer from them and because of where we live it had to be unloaded on a main road before being moved by us down a lane. As I can be a bit heavy handed I was extra extra careful so it would get to its final location undamaged in any way. Imagine my horror to discover it had been clearly damaged in their warehouse and then shipped out with the damage not being outwardly visible on delivery. As soon as the damage was found we rang them and emailed along with pictures (see some below) as the lid was completely crushed in the corner, Hinges bent and another corner bent in. The customer rep did tell me to plug it in and confirm it was working and he would organise a sizable discount if we keep it and repair it ourselves. This turned out to be £60 which doesn't even cover the replacement of the hinges that we would need to get let alone the repairs required to the lid. Do not be gullible like me and plug it in as then it is classed by them as used!!!!! When I pointed out the sum offered was not enough and they should either offer more, repair it or collect it we were told we had to ship it ourselves at our cost that they won't refund (see other peoples comments). Also there is a restocking fee of 25%. So another words it will cost us well over half the cost of the freezer to return it.....and to boot we would have to pay to get another freezer shipped to us!!!!! We are lodging a complaint with Warwickshire trading standards as we believe this set of company policies is illegal and perhaps if everyone else does the same this company will get shut down. Its not hard to see how they have £7m+ in their accounts. Staff are rude and don't care as well. I am going to cut and paste this to other review sites and suggest others doo too!