Terrible company to deal with. If there was an option for no stars, that would be my feedback. I never like to give negative feedback as I feel some instances are very much isolated, however I was so shocked with the lack of customer care and the attitude towards the customer, that I found it necessary to share this experience as nobody should have to deal with people or companies like this. I ordered an extractor, prior to ordering I requested from sales support (Kathlynn ) to confirm the direction in which the air is extracted. I could not have made it more clear, does the extraction come out from the “Wall / back” the extractor is attached onto or the top / ceiling? I asked 3 times to confirm the back was the wall and not the ceiling so there was not misunderstandings. This was confirmed via email by Kathlynn. I then placed the order and noticed they required the item to be checked before the courier left. I emailed them to let them know I would need to know the day before the delivery is scheduled so I can arrange to be home, this is a reasonable request. I received a blanket response that the shipment will be sent out in 3-5 days. 2 days later I got an email saying your item has been shipped and is out for delivery. This was at 10am on the same day. The delivery was made 2-3 hours later so it was impossible for me to be home to check the delivery. Completely unreasonable time scales to expect someone to be available within 2 hours. On arriving home I noticed the box damaged, I inspected the extractor and it had several dents in it, it also did not extractor from the back as expected. I emailed Kathlynn immediately to report this with images and video footage of the delivery. I then called to be confronted by an extremely rude individual accusing me of being a liar before even allowing me to explain the circumstances. I then spoke to Kathlynn who also said you accepted the delivery and signed for it so its now your issue not ours. Regarding the extraction and the fact it is not as stated, they have not commented. So not only was I mis sold a product it also came damaged. I then inspected the delivery confirmation from the courier and it had my name as signatory and someone signed on my behalf so effectively they did not have my signature. My wife opened the garage for them to locate the box in the garage, she could not inspect it and was not asked to sign anything, and to be honest would not have known what to look out for. Even after presenting all the above facts with images, videos and extracts from the emails Kathlynn sent to me, the response I had on the phone from another rude individual who refused to give me their name or the managers name, was the return would incur our standard return charges they are extortionate. I am yet to receive a response form an email I sent to Kevin Paodonoghue the company director. Terrible company.