AVOID AVOID AVOID abysmal customer and email response service. I ordered a £500+ freezer, on checkout the website prompted me to choose my free gift for Black Friday which I did. On completion and receipt of the invoice no free gift was mentioned and the delivery address had not updated. The lady on the phone was deadpan, insisted she could not change the order so requested a refund to be told there would be a 5% fee ( I had only made the order less than an hour before?) and on asking to speak to a supervisor I was told that a request would be put in but no guarantee of a call back. And if I left it more than 24 hours the fee would go up to 25% I left the order however had no response on calling, emailed three times for confirmation that the delivery address had been amended only to receive the good 3 days later to the wrong address!! Avoid this company at all cost and go somewhere else. It maybe reasonably priced but if any errors are made there is NO come back.