My experience with Adexa Direct has been an absolute nightmare. I ordered a cooler for my retail shop, trusting their advertised delivery time of 3-5 working days. Little did I know, this was just the beginning of a series of horrific events. After waiting patiently for 10 working days with no sign of my cooler, I decided to call their customer service. What a mistake that was! Each time, I had to endure over an hour of waiting before my call was even answered. And when it was, the assistant seemed completely clueless, lacking any information about my order. Finally, after being told my cooler would arrive in 5 working days, I thought the end was in sight. But no such luck. The day before the supposed delivery, I received a call from a man instructing me to gather 6 people to help his driver unload the 500 kg cooler from the van. A logistical nightmare, to say the least. On the day of delivery, my hopes were crushed when I called to confirm, only to be told by a different person that the cooler had been damaged and returned to Adexa. Meanwhile, I had already cleared space in my shop and incurred losses of over £300 per day. Calling Adexa again, I was met with the same endless waiting and lack of answers. Requesting to speak to a manager was futile, as I was told none were available without explanation. To add insult to injury, the call was abruptly terminated without warning or guidance on what to expect next. Their lack of professionalism and disregard for customer satisfaction is appalling. Despite my numerous emails, I have yet to receive a response. Now, I'm left with no choice but to cancel my order and demand a refund, only to be told they'll charge me for it. Save yourself the headache and steer clear of Adexa Direct. They are incompetent, unresponsive, and will cost you more than just your money.