Order 1443178 was placed and paid for on 7th March 2025. This order was for a commercial fridge unit and a HZB12A ice maker. What I received was the fridge unit and a BL-1088 mini fridge. I raised the issue on 14th March and received an apology from the Customer Care desk together with a request for photos of the incorrectly received unit. These I sent on 15th March. After that, things went wrong. I had to chase multiple times for an update. Finally on 21st March I was instructed to prepare the mini fridge for return on a pallet. For this I had to source a fresh pallet, which I find unreasonable for a small 2Kg item. However, I did this. Since 26th March, I have sent a further six emails asking for progress on a collection date and the delivery of my ice maker. I haven't received any response. The lack of customer care and insisting on return of an incorrect item before despatching what was paid for is awful.