I ordered a load of kitchen units from them a while ago for a small local charity. They arrived in 3 separate deliveries, one of which was absolutely battered. We refused delivery, the driver tried to leave it anyway but eventually took it back. I am still waiting on a replacement nearly a month later. I have tried to call them multiple times only to be stuck in a very very long queue, where it then suddenly dropped in numbers and then cut off. I tried to call back and the phone then said they are closed due to staff training! This was at 09:20 in the morning. I started an online chat, 4 hours later I got a response saying they are currently away please submit one of the online forms, then the chat suddenly went offline too! They do not deal with any issue, just avoid it. I will not be using this company ever again after this experience. Theirs T&C's are a joke regarding damage too, how can you expect a delivery company to wait for you to unpack and inspect 6 large kitchen units, it is a wonder any get delivered at all. The company is a sham and I will be contacting my bank if they don't rectify my missing item asap.