They're totally uncontactable. The phone line is just pretend. First time I called I was "2nd in the queue", I I stayed 2nd for 55 minutes and just gave up. Today I was 12th in this pretend queue, waited another 34 minutes and guess what, I was still 12th... Tried using the online chat, it took 4 hours for them to get back to me with an automated response saying that there was no one available. AVOID. After 2 deliveries I have only received half my order, I have no idea if I can expect the rest or if its simply been forgotten because I cant contact anyone! Awful company.