Cant reach on their phone ringing 01788222410, waiting in a queue no 20 from morning. Item ordered for the next day delivery, but week later as of yesterday, no item, agent told about experiencing delays. Online Agent Sophie at least responded 1 message in ~ 2 hrs timeframe by sending their template message about taking 3-5 days for delivery. No proper communication where and when exactly this will be delivered, yet cant cancel without Incurring fees even so Adexa Direct fault, not customers Requested refund, but they want to impose fees. Incompetence at its best. Buy elsewhere even at higher price, its not worth the hassle and timewaste.